Shop Talk
why is it
maybe due to high instances of returns and churn. Customers always call in looking for free phones and agents offer such and such without probing for customers' needs just for the sake of closing the sale. And when the customer receive the phone, they would realize that is not the phone they want and end up returning it.
sad though bec. 80% of calls are from customers looking for free phones.
sad though bec. 80% of calls are from customers looking for free phones.
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We do. It's only a telesales promotion. The m300. Free after a $50 mail in rebate. 😁
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"but thats not free! its $50. you never get those dammed rebates back anyway. its a scam!"
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yes you do. you just have to follow the procedure. Send the rebate form as soon as you activate the phone, keep it active on the number that you are applying the rebate for, for the first 30 days.
There are some reasons why MIRs become null & void. One good example is if the customer activated the phone on another phone number. And for new accounts, it takes 10-14 weeks for processing, cust just have to be patient. Sometimes they are not just given proper expectations on the processing time.
There are some reasons why MIRs become null & void. One good example is if the customer activated the phone on another phone number. And for new accounts, it takes 10-14 weeks for processing, cust just have to be patient. Sometimes they are not just given proper expectations on the processing time.
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i was quoting my dumb customers. the sarcasm must have gone over your head
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i wasn't pertaining to you either. I believe that was more of informative rather than sarcastic. besides, who would have thought "you are quoting your customers?"
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