Shop Talk
TELESALES AS TRANSFER DEPT!!!.
😎 you know what hates me a lot... be a channel and a dierctory assistant of other departments!! what you thing guys.... Hows you quota if you have a lot of transfer calls and you're a telesales agent... WHAT YA THINK GUYS!!!
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IM TALIKING ABOUT MY STATS EVERY DAY!!! HAVE U EXPERIENCE BEING A TRANSFER DEPT. AND YOU'RE SUPPOSE TO CLOSE A SALE EVERY CALL COZ UR TELESALES!!! UNDERSTAND?
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I think she's referring to customers who call Sprint, press the wrong button and instead of being put through tech support or care, got through telesales instead.
Then the customer would say, "Can you transfer me to Technical Support? Or can you transfer me to Billings? I wanna pay my bill."
Then the customer would say, "Can you transfer me to Technical Support? Or can you transfer me to Billings? I wanna pay my bill."
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That's ABSOLUTELY true. Our company expects us to convert our calls to sales. They say it isn't about making a sale but "losing" one. People call telesales because they are interested on something. If the call wasn't converted its not "I wasn't able to make a sale" but "I lost a sale". Well, I understand that. If all the calls get screened first and every custie who wants to upgrade or add a new line then probably that's the time they can demand high TUC's from us.
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HOWEVER.... WE CANT CONTROL THE CALLS COMING IN RIGHT? SO BASICALLY WHAT WE CAN DO IS TO BE A TRANSFER DEPT. ..WAIT... I HAVE A CALL.... DAMN.... I WAS JUST SAYING... STUPID TRANSFER CALLS... I JUST GOT ONE RIGHT NOW!!!
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Yeah, that gave me a headache trying to figure out that the hell he was trying to say.
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I'm a bit confused too. Who is this person and what are they complaining about?
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here's what i have to say about telesales to all customer service reps who have ever transfered me there for whatever reason.
I called customer service because i am busy with other customers, the customer i am about to put on the phone with you is a customer who could perform these same actions with you over the phone had they called you from home, they came to my store to ask questions about said changes they are about to make, I am very busy at the current moment and it would be unfair to the customer to make them wait until i am done doing what i am doing to service them. So i called you, got them to the operator (you) so they could put these changes into effect themsevles do not be an ass and transfer me to telesales because i am bo...
(continues)
I called customer service because i am busy with other customers, the customer i am about to put on the phone with you is a customer who could perform these same actions with you over the phone had they called you from home, they came to my store to ask questions about said changes they are about to make, I am very busy at the current moment and it would be unfair to the customer to make them wait until i am done doing what i am doing to service them. So i called you, got them to the operator (you) so they could put these changes into effect themsevles do not be an ass and transfer me to telesales because i am bo...
(continues)
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See? We here on telesales get customers who weren't supposed to be transfered to us. Then, what are we to do? Transfer them back to the right department of course...and say good bye to our TUCs. How are we supposed to troubleshoot? We don't have the system AND the training to do that.
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Obviously you didn't "get" the joke he was trying to make....Another reason why outsourcing is a horrible idea. 🙄
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i think what seribus was getting at when he said learn to type is your over abuse of the caps lock key. a little subtlety in expounding your virtous wont hurt.
also, learn to construct sentences so whenever we read your post it does not give us a damned migrane. 😉
also, learn to construct sentences so whenever we read your post it does not give us a damned migrane. 😉
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lheen110303 said:
😎 you know what hates me a lot...?
The english language...?
Seriously tho, are you an outsourced agent from a different country or something? If not, shame on your highschool english teacher.... 🤨
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Well, he works at a call center. And unless he's the GM, he's obviously not that well educated, or he'd have a better job 😳
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First of all, he is a "she".
Second, I think there's no need to criticize her that much.
Second, I think there's no need to criticize her that much.
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No. I don't think so. Would you deliberately start a thread wherein you'd be flamed?
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No, no one obviously does that.
unless ofcorse they type with all caps and they're sentence construction skill... well, leaves something to be improved on, thats when youre asking for it.
unless ofcorse they type with all caps and they're sentence construction skill... well, leaves something to be improved on, thats when youre asking for it.
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c'mon tin.. read the thread again.
"the one that hates me most" and "what ya think guys"
maybe she's that Bb pilipinas winner mingling w/ us here in phonescoop. hmmm.. 😁
"the one that hates me most" and "what ya think guys"
maybe she's that Bb pilipinas winner mingling w/ us here in phonescoop. hmmm.. 😁
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You called me Tin! 😳 Not a lot of people call me that here on phonescoop.
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well....... i've got a cousin and a few friends named christina, and they let me call them tin-tin. 😁 so i figured your name being christine and all.. hek. 😉
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Well, I was just sort of...surprised. My colleagues here actually calls me Tin. They rarely all me Christine.
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oguruma said:
Well, he works at a call center. And unless he's the GM, he's obviously not that well educated, or he'd have a better job 😳
Not saying I'm the most educated person, but I work at a call center....I'm Definitely not a GM.....
😲 Oh no's!! Is I a moron?!? 👀
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how dare you!!! i know how to construct a sentence!! its just a way of expressing myself not that very formal... and why do you even care!!! mind your own business scratch your own galis!!!
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lheen110303 said:
how dare you!!! i know how to construct a sentence!! its just a way of expressing myself not that very formal... and why do you even care!!! mind your own business scratch your own galis!!!
Sorry, but maybe you shouldn't post such nonsense on a public forum, then tell people to mind their own business....And I don't really care, I'm just bored....And when I get bored I like to point out others flaws (because I have none of my own, of course). 😛
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Sorry, but maybe you shouldn't post such nonsense on a public forum, then tell people to mind their own business....And I don't really care, I'm just bored....And when I get bored I like to point out others flaws (because I have none of my own, of course). 😛
Well, actually... when you use an ellipse (...) you're not supposed to begin the next sentence immediately.
You used "own business....And I" and "bored....And when". How it should have been was "bored.... and when" and also "bored.... and when"
So there!
PS. I'm bored, too =(
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🤣
Yeah, yeah...
...I'm not a grammar nazi, I just like to be able to understand what I'm reading. 😉
Yeah, yeah...
...I'm not a grammar nazi, I just like to be able to understand what I'm reading. 😉
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I'm the grammar/spelling freak in this forum. Please step off, and let me do my work! I can't effectively do my job if you run interference each time.
😉 👀 😉 👀 😉
😉 👀 😉 👀 😉
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My phone rang and I picked it up. I said my opening spill. Then...
"This is ____ from Customer Care department. Is there any possibility you can transfer me over to Finance Department?"
Do I look like someone from Transfer department? Do I look like an operator? well, maybe she doesn't know what I look like but still, we're in telesales. Aren't people from Care suppose to have full outdial list of every existing department there is?
Gosh! She just ruined my unit conversion and I'm already struggling as it is. 👿
"This is ____ from Customer Care department. Is there any possibility you can transfer me over to Finance Department?"
Do I look like someone from Transfer department? Do I look like an operator? well, maybe she doesn't know what I look like but still, we're in telesales. Aren't people from Care suppose to have full outdial list of every existing department there is?
Gosh! She just ruined my unit conversion and I'm already struggling as it is. 👿
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