Shop Talk
DUMBEST PROBLEM OF THE DAY
Cust ci
C:Um...i have a problem with my phone a person i'm sending a picture to can't get my picture.
Rep:Have you tried sending pictures to other people?
C: yes
Rep: Did they recieve them?
C: Yes, i sent out a mass picture text just one person can't recieve it
Rep: Sir that's a problem with the person who's recieving the text not yours
C: oh are you sure?
Rep: yes sir everyone else is getting your pcitures correct
C: Yes, just this one person can't
Rep:Sir they would have to call their phone provider to get assist on that
Honestly...I thought that was a dumb question...what's the dumbest thing you've heard a cust say or ask?
C:Um...i have a problem with my phone a person i'm sending a picture to can't get my picture.
Rep:Have you tried sending pictures to other people?
C: yes
Rep: Did they recieve them?
C: Yes, i sent out a mass picture text just one person can't recieve it
Rep: Sir that's a problem with the person who's recieving the text not yours
C: oh are you sure?
Rep: yes sir everyone else is getting your pcitures correct
C: Yes, just this one person can't
Rep:Sir they would have to call their phone provider to get assist on that
Honestly...I thought that was a dumb question...what's the dumbest thing you've heard a cust say or ask?
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The dumbest this week:
I had just exchanged a customer's phone and was explaining that the battery was new and would need charging. The custy interrupts and says, "oh, so it's the same battery so it'll have my stuff (read contacts/pictures/downloads/etc)."
Um, no, first off it's a BATTERY. It makes your phone turn on... has nothing to do with storage memory. Second, even if you had a magical battery that held your stuff, as I said, this is a new battery/magical stuff holder.
🤣
I had just exchanged a customer's phone and was explaining that the battery was new and would need charging. The custy interrupts and says, "oh, so it's the same battery so it'll have my stuff (read contacts/pictures/downloads/etc)."
Um, no, first off it's a BATTERY. It makes your phone turn on... has nothing to do with storage memory. Second, even if you had a magical battery that held your stuff, as I said, this is a new battery/magical stuff holder.
🤣
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You haven't been taking calls for long, have you? That's pretty dumb, but thats just about a 5 out of 10 on the moron scale... Regardless, I could tell you the dumbest thing I have had a customer say. That's I giant archive of memories I'd rather not touch 😳
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Here is my favorite scenario actually!
Cust: Blah blah blah my bill is messed up you guys charged me X, Y and Z charges!
(feel free to input whatever random charge customers complain about for the variables)
Me: I'm sorry, but the charges are correct, there's no error there.
Cust: Yes there is!
Me: Sorry, no error. No adjustments are going to be issued.
Cust: Well I'm not paying this bill.
Me: Sounds good. Anything else I can help you with?
Cust: Blah blah blah my bill is messed up you guys charged me X, Y and Z charges!
(feel free to input whatever random charge customers complain about for the variables)
Me: I'm sorry, but the charges are correct, there's no error there.
Cust: Yes there is!
Me: Sorry, no error. No adjustments are going to be issued.
Cust: Well I'm not paying this bill.
Me: Sounds good. Anything else I can help you with?
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oguruma said:
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Cust: Well I'm not paying this bill.
Me: Sounds good. Anything else I can help you with?
Yeah, that's another fun one.
Custy- Why my phone off?
Me- You have a past due balance and you're over your account limit.
Custy- What? That's ridiculous! What do I need to do.
Me- Um... You need to pay your bill...
Custy- That's absurd! I'm not paying for a service I can't use.
Me- You understand, right, that the bill is for usage already made. We won't turn your phone on for you to incur more charges until you pay for what you've already used.
Custy- What!? I'm not paying until it's on.
Me- K. It's not going to be on unless you pay.
Custy- (get's quizzical look and...
(continues)
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I seriously feel like a 2nd grade teacher with all of these basic math lessons I have to give to customers.
Cust: I don't understand my bill.
Me: Have you ever attended grade school?
Cust: No.
Me: Shocker... 🙄
Cust: I don't understand my bill.
Me: Have you ever attended grade school?
Cust: No.
Me: Shocker... 🙄
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Custy- I don't understand my bill
Me- What seems to be off/incorrect?
Custy- I don't know, I just know it's too high/much!
Me- Did you look at it to see?
Custy- No, that's what you're here for!
What I want to say is- Um, that's what your elementary and middle school teachers were for- reading for comprehension.
🙄
Me- What seems to be off/incorrect?
Custy- I don't know, I just know it's too high/much!
Me- Did you look at it to see?
Custy- No, that's what you're here for!
What I want to say is- Um, that's what your elementary and middle school teachers were for- reading for comprehension.
🙄
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