Shop Talk
How much this..... how much this...
Visit starts like this......
Me: Welcome to ___ how can I help you?
Cust: You speako spanish?
Me: 🤨 No.
Cust: Oh...... ( cust looking at phones) How much this phone. I have contract already.
Me: Well if you are currently in a contract and looking to replace your phone you will have to pay Full retail. The full retail price on that phone is $249.95. ( I point at the full retail price in the price card)
Cust: Oh...... How much this phone?
Again I point to the full retail price on the price card
Me: $199.95.
This time I tell him "you will be looking at the Retail Value on all the price sheets.
Cust: Oh...... How much this phone?
Me: 👿 👿 $399.95 (again I point at the price card where is says Re...
(continues)
Me: Welcome to ___ how can I help you?
Cust: You speako spanish?
Me: 🤨 No.
Cust: Oh...... ( cust looking at phones) How much this phone. I have contract already.
Me: Well if you are currently in a contract and looking to replace your phone you will have to pay Full retail. The full retail price on that phone is $249.95. ( I point at the full retail price in the price card)
Cust: Oh...... How much this phone?
Again I point to the full retail price on the price card
Me: $199.95.
This time I tell him "you will be looking at the Retail Value on all the price sheets.
Cust: Oh...... How much this phone?
Me: 👿 👿 $399.95 (again I point at the price card where is says Re...
(continues)
...
Yo habla espanol...
and that transaction is just as annoying in spanish... especially when they are eledgible for the 1 year $75 discount... now im doing math in spansh in my head... and you try saying... ciento sinquenta disquenta... without tripping over your tounge before youve had your coffee...
and that transaction is just as annoying in spanish... especially when they are eledgible for the 1 year $75 discount... now im doing math in spansh in my head... and you try saying... ciento sinquenta disquenta... without tripping over your tounge before youve had your coffee...
...
