Shop Talk
To My Coworker
In addition, I don't appreciate that you think the rest of us just take it for granted that you spend half the day on the phone with tech support while we pick up the slack.
Besides this, I really wonder why you had the phone exchanged for this issue a day or so ago, something you should have known was not hardware related as it has happened to several customers and a even fellow coworker. Replacing a phone for that issue just pushes the...
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Also, as a staff we are required to wear polos or sweaters with the company logo. A ratty old sweater with a brand name stamped across your chest does not qualify. Neither does subjecting your coworkers or your customers to your disgusting, sagging, acne and stretch mark cov...
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i think i just threw up in my mouth a little
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DO YOUR JOB!! instead of complaining about company policies or that your being treated unfairly, don't put more work on us other workers, cause your trying to stick it to the man. man up. do what your paid to do. i have my grievences, but i take care of them in a professional manner when confronted at work. on my own time, well, thats another story. but when your on the clock. try to avoid doing things that you could be doin on your own time, on your time. because of this, those of us who are tryni to be that team member leaving our station to help you at the store, and then its not something you need another person for. argghh.. i've lost atleast 40 minutes of floor time, and you took my customer. i don't care that yuo...
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They talked about doing this to us a while ago until we let them know that we would all have our doctors give us documentation requiring access to a chair at our work stations. They dropped the subject after that.
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Look, your issue isn't something that can be fixed over the phone. It simply isn't and all of your time and experience here should have let you know this. Maybe it's like when someone can give great relationship advice to others but can't see the writing on the wall for his own life...
Either way, calling and calling and calling is not going to fix the issue. There's no sense in repeating ad infinitum the basic troubleshooting steps that have no relevance to your situation, while causing y...
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Look, your issue isn't something that can be fixed over the phone. It simply isn't and all of your time and experience here should have let you know this. Maybe it's like when someone can give great relationship advice to others but can't see the writing on the wall for his own life...
Either way, calling and calling and calling is not going to fix the issue. There's no sense in repeating ad infinitum the basic troubleshooting steps that have no relevance to your situation. Call, have a t...
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The post here was just to vent, since he/she isn't on these forums, and encourage others to share similar stories.
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1. When a person files an insurance claim, and pays the deductable, and you have told them they should receive their new phone with-in 3-5 days -- FILE THE CLAIM IMMEDIATELY. Do not leave it sit on MY desk the entire 3 days Im off, and still expect it to be processed on time - it wont be. And whats worse - is the customer is pissed because they dont have their phone yet, and you wonder why.....
your lesson learned should be: CLAIMS DONT FILE THEMSLEVES!!!!
2. Do not accuse me of stealing your sales. For one, that would have to imply that you have actually qualified a customer, worked through the plans with them, ran their credit, and notated the new accoun...
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I realize that you are incredibly self absorbed and you think the world revolves around you but what makes you think that I want to hear every agonizing detail of your life for 8 hours a day? Seriously do I care about how some girl called you a bitch(you deserved it) or about something your little sister did? No. And when I cut you off don't keep trying to bring it up. And also, because you cant seem to read people very well, customers dont care about your personal life either so please dont ask them a personal question so when they answer you can then tell them your life story for 25 minutes. It is not appropriate to tell a customer(that you have never met before today) about your baby daddy drama. They...
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Coworker #2. You don't need to YELL INTO YOUR HEADSET ON EVERY CALL. You do know you can turn up the volume. You irritate MY customer when you are 15 FEET away from me. I know you're generally a loud talker, but try to tone it down.
Coworker #3. Back up off me when you talk to me. You don't need to be 3 inches from my face while discussing a...
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1. It is not acceptable to sit on the sales side when you are supposed to be taking bill payments so that you can rack up accessory sales, and leave me with all of the bill pays.
2. Just because you are cute, does not mean it is acceptable to flirt with every customer. Its not professional.
3. Sometimes, I do know what I am talking about, you don't need to run to the manager every time you don't know something. I may have asked the same question.
4. I understand you have kids, but you need to find alternative care for them, having them sit in the break room is not cool.
Thanks.
Dear co-worker,
Just because you speak spanish(I live in a pre dominately Spanish speaking town which sucks for me) so you get more sales(once again by default) does not mean you can do whatever the fu*k you want. Good numbers is not an excuse for you to not know how to do simple things like look up a receipt or block text/data service. It's also not an excuse for you to be late over 30 mins 3 times in one week and when I question you about it DO NOT get snotty with me. Your numbers might be better than mine but I am above you for a reason. I would like to see your snotty little ignorant ass try to do inventory, end of day paperwork, dealing with angry cu...
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And just because you are not doing your job, does not mean you should get an attitude with me when I do mine and don't talk to you instead.
Why did you deem it necessary to call customer service today and berate the rep over issues on one of your employee lines? The reasonable thing to do would have been to check the bill yourself, something you are supposed to be an expert at. Why you didn't do this and chose to shoot the messenger over the phone is beyond me.
As you yourself have told customers countless times, if you pay only the "plan amount" but don't pay the tax and don't pay the overage and you do this month after month then even an account with a small plan will accumulate a large bill.
As you have also told customers countless times, the rep doesn't know why one line has TEP and one doesn't. Just because you have another line with TEP do...
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It would be much appreciated if you got your head out of the bosses butt and actually sat at your desk and did work. And not just sit there and surf the web but maybe pick up the phone every once in a while. Also just b/c you want to be part of the "in" crowd at work doesn't mean you can spend hours in people's offices bs'ing when I am frantically taking orders!!! And you have the nerve to wonder why I am in a bad mood?!?!?!?!?
Dear Salesmen,
DO YOUR JOB!!!! I am support, I am here to back you up.....NOT DO YOUR ENTIRE JOB!!!! You are the one making commission off these people, you are the one making 6 figures a year and who do you have to thank.....ME!!!! So when I pass you YOUR client, don't transfer them back to m...
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