Shop Talk
I had a water bottle in my purse and... (long and rantish)
So, we all know how that sentence ends. Anyway, this brat teenager comes in and that's the first thing she says.
I pull up the account and see she's not eligible to upgrade but has insurance so I say "I have good news and bad news. The bad news is, you're not eligible to upgrade."
At this point it becomes "check the other lines" which the soonest line is 2 weeks away. Then the girl launches into this tirade about how she needs to have a phone for her babysitting jobs and blah blah blah. At which point I interrupted her (it's fun to interrupt THEM for once) and said "You didn't let me tell you the good news. You have insurance."
That calmed her and her mother for a moment as I explained how insurance works and what to do and the girl...
(continues)
I pull up the account and see she's not eligible to upgrade but has insurance so I say "I have good news and bad news. The bad news is, you're not eligible to upgrade."
At this point it becomes "check the other lines" which the soonest line is 2 weeks away. Then the girl launches into this tirade about how she needs to have a phone for her babysitting jobs and blah blah blah. At which point I interrupted her (it's fun to interrupt THEM for once) and said "You didn't let me tell you the good news. You have insurance."
That calmed her and her mother for a moment as I explained how insurance works and what to do and the girl...
(continues)
...
