Shop Talk
I NEED TO RANT PLEASE
This blind man had his identity stolen. I really feel for him. He ask me for the number for corporate. I of course gave him the Customer Service Number, because as we all know they are the only ones who can deal with it. I get a call back saying that it was the wrong number. I knew I gave them the correct number but just apologize and told them the number once again. After doing that, I get another call. They are complaining that they would not look up the account because he doesn't have the cell phone number. So I tried to explain to him that our system doesn't allow that. We need an account number or a cell phone number. He then tells me my favorite line. WELL I WORKED FOR AT&T AND YES YOU CAN! He yells to speak to my supervisor. I change...
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You could have offered to call for him, help him through to a rep who could help him. I mean sending a blind man into an automated system? Isn't that like blind leading the blind? 👀
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His niece was with him, and they didn't come into the store. They refuse too. They want to call from home.
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YOU THOUGHT I WOULD DO THE WHOLE VOICE CHANGE THING TO A MAN IN MY STORE!!!!!
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YOU THOUGHT I WOULD DO THE WHOLE VOICE CHANGE THING TO A MAN IN MY STORE!!!!!
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I hope you're not suggesting that you need to see in order to use the automated systems. That would make me very, very sad.
PS. I know that it HELPS to see the keypad on the phone. But it's not needed. That's why the raised dot on the number 5 key is there. To help the blind use the keypad.
PS. I know that it HELPS to see the keypad on the phone. But it's not needed. That's why the raised dot on the number 5 key is there. To help the blind use the keypad.
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getting into more legal troubles.....
damn....i better cancell all my appointments for the next month.... 😳
damn....i better cancell all my appointments for the next month.... 😳
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I don't mean too. You sound like my boss. I think my problem I am a smart a$$. SO when they tell me stuff, I state the obvious.
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You must be a real heartless jerk. No wonder your customers hate you and want to have you reprimanded by your corporate orifice.
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Oh wow. Well you dont sound like a heartless jerk lol, we all have had these moments lol, and with the policies, there's only so much you can do. 😁
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has the thought popped into anyone else's head that this could be some dumbass thinking that this is the only way he can get out of a contract he doesn't want anymore ????
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I reccomend taking inspiration from Something Awful's legal department.
http://www.somethingawful.com/d/legal-threats/index.php »
http://www.somethingawful.com/d/legal-threats/index.php »
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