Shop Talk
Are you @^(#ing kidding me?!?!?! (Long, need to let it out.)
I hate people... thoroughly.... The stupid ones even more... I had a call today, this lady that owns a financial planning firm, and granted, DOES deal with some pretty big people I'm sure, calls in about a call that was left on her voicemail for the general line. It was a call from a collections agency about one of her former employees past due balance on the account. The customer in question had provided that number as a number we could contact her at. Of course that was all I could say, but advised that it would be ok if I removed it since our systems allow us to call multiple numbers and since this woman didn't work there anymore, it wouldn't be a good contact number anyway. She said that's fine, but I need to talk to a supervisor. Again,...
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Sadley,I've been there. Being in teh call center for 3 years,I have been pulled for support. When i answer the phone as a csr,i get no respect from the customers,But when i answer as a supervisor..I'm the most loved person the customer has come in contact with,even when i tell them the same thing the rep did.
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If you ask me the manager should have took the call. It would have been ober in no time oviously.
And taht lady 🙄
You can be a freakin robot and they will ask the same crap.
And taht lady 🙄
You can be a freakin robot and they will ask the same crap.
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