Shop Talk

Does anyone else who works in a call ceneter have to deal with these EPop things? We just got the software yesterday. So far I have been yelled at twice for wrapping up too slow WHILE ON THE CALL!!!! And have recieved messages saying "i'm sorry this was for another agent that I was going to delete but sent anyway. Thank you" It is a waste of my time!!!!!! If anyone is dealing with EPop, have you figured out how to reply to these nuisences and tell those people to kiss my a$$?