Shop Talk
Call Center Law
2. A call will ring through the minute you put a piece of any kind of food into your mouth.
3. A call will ring through the minute you get to the juicy part of the conversation you're having with the person next to you.
4. If you need to make a sale to keep out of trouble, it won't happen.
5. If you are doing fine you will be swamped with sales.
6. If you are ill you will be twice as busy as when you were healthy.
7. One of the four people seated near you will smell like roadkill
8. One of the four people seated near you will swim in perfume or Cologne every day. (possible the same person as #7)
9. If your software is working just fin...
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11. The people who do not know how to do their jobs the right way will always be star performers.