Shop Talk
Inane buyer's philosophy
Customers: Hey, we're doing ok. You guys have T-Mobile?
M: No I sure don't. I take it that's what y'all have.
C: Yeah, and we hate it. The service is terrible at our house. We can barely get a signal.
M: Well that's too bad. Are you two in a contract with them?
C: No, our contract ended not too long ago.
M: *tells them about a plan with VZW that would actually save them money and provide far better coverage than they have (confirmed by looking at online coverage map); overcomes their objections
C: Ok, cool. Thanks for the info!
M: Just to let you know, VZW offers a 14 day buyer's remorse period, so if it doesn't work out or if you wish to go back to T-Mobile for any re...
(continues)
The only thing that has worked for me in the past (and its about a 1/4 success rate) is simply asking "why wont you buy today" or "what is stopping you from buying today" You had a little help from the SO so you could've worked that angle and perhaps the temporary number line "lets set you up with a temporary number and if it works out to your advantage we can then port over your t-mobile numbers..." but really, those are the worst buyers.
Because most often those people just want your information and are going to go buy somewhere else.
It's a great tactic, especially when I instruct them to carry both phones around and directly compare and contrast them. But still, I hate using that tactic becuase it invites far more returns than the traditional buyer's remorse period close.