Why should I stay with Tmobile? (I am not a tmobile hater)
Bassically, I am asking, what seperates tmobile from the rest of the companies?
Reasons to stay are:
Does T-Mo work in my area?
Do my friends and family have T-Mo? (M2M is definitely a turning point for most customers)
Does T-Mo have the phone I really want to upgrade to?
Does T-Mo really gives me "more"?
To me customer service is a plus; but not a reason to stay. And apparently most customers think the same way, otherwise Tmobile's churn wouldn't be so high.
Likenonother said:
Well, JD Powers said that most customers regard customer service as the lead reason to stick with ANY company over price and product. But they could be wrong....
With any service, you want to have good customer service. For cellphone service, you also want to have reception in the areas that you'll travel, and be in areas that you would roam very little. Even though I'm a Verizon customer, I may look at a T-Mobile data plan for my computer, just because of the lower price, and reception in my area is starting to improve with more towers. I would only hope the same thing happens when I eventually move to Milwaukee Wisconsin. I have yet to check out their coverage. I'm getting some feed...
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1. I needed a service that could get me at least 1000 minutes, internet and texting for under 100 dollars a month (and have usage for a pda included)
Cingular and tmobile both have that t mobile's plan was ten dollars less and offered more internet features added with their unlimited pack of intenet.
Cingular has rollover.
They are pretty much the same with out getting all techical but if you care about minutes then go to cingular if not, then hold it down here.
I have stayed with tmobile for a year and a month. and, i am so-s...
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T-mobile do have the best prices than Cingular.
I believe Cingular have free mobile to mobile. So if you talk to your frinds a lot who have Cingular, it will save you some money.
Anyway, that's my advice to you.
im with cingular actually
go with what your're friends and family are using (eg. if they mostly use vzw or tmo or sprint or watever go with that because you can take advantage of m2m)
look at the selection of phones each company has
is their cust. support good(dont believe the hype about cingy's horrible cust. reps because i call them when i have an issue and they do their job fine)
cdma or gsm(very inrelevent to me, both work good to me in my opinion)
which company offers more(if you txt more stay with tmo, if you talk more try cingy, you can save the daytime minutes you dont use, if you want 3g go with vzw, sprint, or cingy depending if they have 3g coverage in your area)
each carrier has a grace period of 14-30 days to try...
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renardlee said:
each carrier has a grace period of 14-30 days to try out their service, take advantage of it(cingy has the longest, 30 days)
This is true, and if you port your number out from t-mobile, but then after trying out our competitors, you can always come back (within 90 days) and not pay any activation fee and you also get your early termination fee credited back to you.
1. The customer service- On both sides the dealers and customer care. I've never met a more helpfull group of people who want to help and get you the best.
2. If you are worried about having roll over min. Most of the time people don't ever use the rollover min. So why would you pay for something you are not using.
3. Having mobile to mobile. Convince you friends and family to switch, get the $25 referal credit and add m2m to your account no you have your bills paid for and talking to your people for free. A win-win.
4. Lower cost plans with more min. Explains itself.
5. If your satisfied with T-Mo now why get a new conract with someone else who might let you down.
Just some things to think about.
A. Customer service has been stressed here, and it may not be that important to you as you may hardly call it, but it is obviously important to a lot of people as illustrated by another thread on this board. Some people are ready to call down the wrath of God if something doesn't go their way, but T-Mobile has ranked higher than everyone else in this area.
B. More value. T-Mobile offers better rateplans and better data plans than any other carrier. You said you have had T-Mobile for over a year, how have your bills been? Do you go over minutes or...
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rhstenor said:
thanks for your replies, keep them coming! But, the one comment on making/convincing people to switch to tmobile, thats harder than you think in this town. everybody thinks tmobile is a ****ty ass company that sucks... but they havent even tried tmobile... The m2m is what is winning me over with cingular...
Do you really care what other people think? If what you have works for you that's all that really matters.
Their customer service has always quickly & easily helped me with any jam I was in.
There phones are always awesome.
I just got my G1 a day sooner than I had expected it.
rhstenor said:
I have stayed with tmobile for a year and a month. and, i am so-so proud of t-mobile. Its just where I live, they have decent coverage, but 95% of the people in my town are with cingular. To see the coverage in my area. http://www.t-mobile.com/coverage/ go here, and then in the zip code:35653 and when youve done that, you should see a street labled: Waterloo Rd. Cleck on the left of the "W" and that is where i live... its just that cingular has more coverage, and with the rollover/M2M, why should I stay with tmobile?
Bassically, I am asking, what seperates tmobile from the rest of the companies?
If T-Mobile works for you where you need it to work what's your problem? why do people wa...
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is T-Mobile work better for you (call quality, signal quality)
by the customer report, T-Mobile works better than Cingular in many cities
if you often get "ding-dong-dong" when you make a call, then is the rollover useful for you?
back to the basics: reliable service
renardlee said:
rollover minutes work for me, i repeately go over my 900 daytime mins and those extra mins i have saved up are a lifesaver! but it depends on usage
If you repeatedly go over your minutes it would seem that you are on the wrong plan and should have one with more minutes. If you are constantly going over your minutes how is rollover going to help you?
You don't have rollover minutes if you use all your minutes. If you use them all you have no rollover minutes to help you at a future time. What am I not understanding here?
but i got 3000+ rollover mins but i do get your point
The only reason why you should stay with T-Mobile is because of what I mentioned; if you use the minutes and that is it, stay with T-Mobile, but if you are going to do other things like data and other features go to Cingular.
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Cingular’s UMTS/HSDPA is launched in about 13 or so markets and will expand heavily this year, and that destroys T-Mobile’s.
I think you need to have more information before you state your opinion. Get your hands on data with regards to the industry’s metrics and you will see that I am correct. If you can’t, then it is just too bad for you.
Lies for me? Loll. No point of lying when I have evidence ...
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I don’t like Cingular or T-Mobile (even though I have shares with the parents) but I still have the facts to support my claims.
As I said before, research things before you say something. Many people on here don’t do that and that is why it is tough to have a good conversation with regarding facts and figures.
I know you are probably a fan of T-Mobile but still, one has to be open minded to things.
One more thing, T-mobile will lag in data in the future unless they improve their co...
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tmolover196 said:
OMG!!! TOP TALKING ABOUT THE SAME THING OVER AND OVER LOOK SHE JUST NEEDS TO SEE IF SHE LIKE TMOBILE OR CINGULAR BETTER. THEN SHE CAN SEE WITCH ONE WORKS OUT BETTER FOR HER. CAN WE STOP TALKING ABOUT THIS!!!!!!!!! 👿
Evidently that's not possible.
you forgot to mention voice and data arpu. 🙂
good thing there is a pill for it.
🤣
sowhatsowhat10 said:
i know i suffer from acute forgetism.
good thing there is a pill for it.
🤣
I believe the official term for that is CRS syndrome. (Can't remember s...)
nextel18 said:I know you are probably a fan of T-Mobile but still, one has to be open minded to things.
Can we quote you on that when you run down a carrier?
I think you should rename to Cingular18
you repeat over and over that Cingular network is better than this or that (this is way too boring)
the truth is: go check JDPA, but pls don't tell who bought JDPA
I think T-Mobile is the most liberal national service
does T-Mobile limits your usage when roaming in States: no (at least I did)
does T-Mobile has the lowest price for REAL internet (for tethering or backup): yes
does T-Mobile has UNLIMITED statewide messaging: yes (for $14.99, SMS/MMS, all you can eat)
unlocked phone support: mostly yes (at least the tech support is willing to help)
anything more?
Contract extensions are suppose to be for equipment upgrades ONLY.
Having the ability to make changes on my acct is a FREEDOM I can't give up, and with AT&T I have that FREEDOM.
I am not a T-Mobile hater, other than AT&T , T-Mobile is the only other national carrier I would consider.
I wonder if T-Mobile in Germany makes they're customers extend they're contract if they want to make changes to they're acct? That business practice really, really bothers me.
The only exception to this rule is when changing your rate plan to some sort of promotional plan. For example, the unlimited 99 dollar plan, or a promotional plan that is only available for a short time, like the old 1500 minutes for 39 dollars (49 if you wanted unlimited nights and weekends). These promotional plans would extend your contract to 2 years total.
This also does not affect when you can get the full discount on a new phone upgrad...
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I enjow the freedom I have with AT&T, not long ago I changed my minutes from $90 1400min 2 lines to $70 700min. No contract extension.
I am a very anti-contract consumer with any business, I haven't been under contract with AT&T for 3yrs. I use an unlocked/unbranded Nokia N95-3.
Unless T-Mobile changes to contract extentions being for equipment upgrades ONLY I will continue tn stay with AT&T, where I have more freedom.
I have notice T-Mobile reps, including mostly the ones here on our favorite website Phone Scoop are friendly.