Attention T-mobile customers ( kinda long) reps chime in
Hello i am a t-mobile rep here in good ole san diego. I have to admit that i enjoy where i work ... pretty fun and the group i work with is a great bunch of people. I have a couple questions for customers and the customers that are nice and considerate this excludes you
1) why when you walk into our store ( direct) you make a scene and are wondering why is your bill so high? please read you bill! you may have went over your minutes, downloaded ringtones/games , or ran up your text messagaing.
2) do not yell at the reps or act rude. how would you like it if we went to your job and yelled at you? take that into consideration
3) if you are losing 10,000 dollars of business a day because of your phone, please buy a 100-200 phone w/o ex...
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1) why when you walk into our store ( direct) you make a scene and are wondering why is your bill so high? please read you bill! you may have went over your minutes, downloaded ringtones/games , or ran up your text messagaing.
2) do not yell at the reps or act rude. how would you like it if we went to your job and yelled at you? take that into consideration
3) if you are losing 10,000 dollars of business a day because of your phone, please buy a 100-200 phone w/o ex...
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I also work at a T-mobile store in Chicago. I know exactly where you are coming from with all your complaint. The only thing is its never going to change. Thats just how the American public conducts itself. They expect to be taken care of completely with no complaints and everything to be given to them for free. Im not going to say its not their fault and thats the society we live in, but its partly true. I hate these customers also and theres nothing I would like to do more than to kick them out of the store, but we cant. Just part of the job. As long as you are working retail, its going to happen.
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Hey, I am in Chicago too. Most of our customers at Starbucks are pretty nice, but we do have a few who are downright unpleasant.
At Starbucks the CUSTOMER IS ALWAYS RIGHT no matter what. That is what we believe, and that is what we do. Even the unpleasant customers come back to us regularly..and sometimes they are less unpleasant.
At Starbucks the CUSTOMER IS ALWAYS RIGHT no matter what. That is what we believe, and that is what we do. Even the unpleasant customers come back to us regularly..and sometimes they are less unpleasant.
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Maybe that's because you're only dealing with four bucks worth of milk vaguely flavored with coffee rather than expensive electronic equipment and hundreds of dollars in monthly fees over the course of a contract.
That being said, I've tried several times at Starbucks to get something remotely approaching a normal mocha with three shots in it that's at a temperature higher than normal body temp but have so far completely failed to get it across to the drones behind the counter what I want, let alone actually accomplish the feat. The customer may be right, but he is pretty much consistently ignored in his rightness.
So, if a tree falls in the forest... 🙄
That being said, I've tried several times at Starbucks to get something remotely approaching a normal mocha with three shots in it that's at a temperature higher than normal body temp but have so far completely failed to get it across to the drones behind the counter what I want, let alone actually accomplish the feat. The customer may be right, but he is pretty much consistently ignored in his rightness.
So, if a tree falls in the forest... 🙄
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At Starbucks, the customer is ALWAYS right, no matter what! :-) This is our company's policy.
Plus when we do have to deal with unpleasant people, we have an outstanding team to fall back on for encouragement.
Plus when we do have to deal with unpleasant people, we have an outstanding team to fall back on for encouragement.
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Hey how long have you been working at Starbucks?
I personally rarely get unpleasant customers but when I do, I gladly show them the exit. 😁
Something that makes me angry is that we always have spanish customers here(ATL. GA) and they always expect us to speak spanish. I don't understand why they expect us to speak spanish. I've had people who spoke perfectly good english ask me to speak spanish to them instead of English. I try my best but that thought gets me annoyed that some spanish speaking people come to our store and expect us to speak in their tongue.
I personally rarely get unpleasant customers but when I do, I gladly show them the exit. 😁
Something that makes me angry is that we always have spanish customers here(ATL. GA) and they always expect us to speak spanish. I don't understand why they expect us to speak spanish. I've had people who spoke perfectly good english ask me to speak spanish to them instead of English. I try my best but that thought gets me annoyed that some spanish speaking people come to our store and expect us to speak in their tongue.
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To be honest they are usually wrong. Its our job to smile anyway and try to not make them look stupid in the process.
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Whether it's a new rep or a rep that's been here for years, I still hear reps complain about the same things. I'm a rep myself, and I can totally empathize with the kind of garbage customers you can meet sometimes. I work in Artificial County, (aka Orange County), and unless you drive a BMW and walk around with your gucci, people treat you like you are sub-human.
Unfortunately, you can't change the people around you, but there are ways you can react to each of these scenarios that would calm down the situation. How do you do this?
1) Expect customers to be stupid. You set the right expectations, and there are no unpleasant surprises. Pretend they are illiterate 13 year olds. It works pretty well.
2) Don't take things persona...
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Unfortunately, you can't change the people around you, but there are ways you can react to each of these scenarios that would calm down the situation. How do you do this?
1) Expect customers to be stupid. You set the right expectations, and there are no unpleasant surprises. Pretend they are illiterate 13 year olds. It works pretty well.
2) Don't take things persona...
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Wow, Masterzenslug, . . that's harsh, but oh, so true. 😉 Sunday I had a customer drop the f-bomb on me numerous times because she was unhappy with the choices we gave her: a free phone w/ no shipping and a loaner. Yes, very reasonable. But not to her, I guess. I'm on the verge of quitting and moving away from humanity because of the horrid flavor this job has left in my mouth. I don't understand how it can be mentally healthy to take such unwarranted verbal abuse from complete strangers.
Oh well. Such is life, I guess.
Oh well. Such is life, I guess.
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I'm a Tmobile customer. I'm also a middle school special education teacher that works with students that have emotional and behavior disorders. If you ever wanna compare how rough your day was at work sometime, let me know.
However, I'm not complaining, I love my job and I hope you all love your jobs too. Thanks for the great customer service tmob reps, I greatly appreciate it.
However, I'm not complaining, I love my job and I hope you all love your jobs too. Thanks for the great customer service tmob reps, I greatly appreciate it.
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man the last time some one came into this store and droped that kind of language on us we called security and had them removed and banned lol
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hahaha.. you're awesome 🙂
i never understood the way customers treat reps, especially when they want something.
i'm a supervisor for customer care, so i get to deal with more angry and rude people than i do nice ones. if a customer is being nice and understanding of the situation, i am 100 times more likely to go out of my way to help them out. maybe i'll add the grandfathered feature they're requesting. maybe i'll place that courtesy credit for overage on the account. maybe i'll load you up with bonus minutes just because you're being a cool person. but if you're being rude to me, you bet your ass i'm going to do everything i can to not give you anything you arent entitled to.
one thing i hate as well is the people who call i...
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i never understood the way customers treat reps, especially when they want something.
i'm a supervisor for customer care, so i get to deal with more angry and rude people than i do nice ones. if a customer is being nice and understanding of the situation, i am 100 times more likely to go out of my way to help them out. maybe i'll add the grandfathered feature they're requesting. maybe i'll place that courtesy credit for overage on the account. maybe i'll load you up with bonus minutes just because you're being a cool person. but if you're being rude to me, you bet your ass i'm going to do everything i can to not give you anything you arent entitled to.
one thing i hate as well is the people who call i...
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i love it imamanatee ... bottom line i like where i work the guys and gal i work with are awesome customer always helps me out ... BUT I AM TIRED OF CUSTOMERS B I T CH I N G ...about everything ... I want to tell them to f*ck off ! lol Famous words of ron bergondy from anchor man " go F**K YOURSELF SAN DIEGO" to the rude customers
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My cable company doesn't make me sign a 12 or 24 month contract to get service with them. Also my cable company doesn't sell tv's, so yeah you're probably right, I wouldn't consider this.
BTW- I'm not a customer that calls up asking for a new phone every six months. I've had the same phone for two years now. I'm just saying compare apples to apples, not apples to oranges.
BTW- I'm not a customer that calls up asking for a new phone every six months. I've had the same phone for two years now. I'm just saying compare apples to apples, not apples to oranges.
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ok heres something more similar.. you are tied into a car for for 36 mos and lets say you see another car that you like thats better... you pay your bills on time but you want a the newer car.. you still have to pay for the new car. you can get a trade in on the car and maybe get a "discount" but you still have the rest of your loan to pay on the first car on top of the loan you are getting for the new one.. so when you want to upgrade you will get a great discounted price on a high end phone hell maybe a free low end one, but dont think that just because you have cell phone service with a company that they are obligated to GIVE you anything. we have to make money too.
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Customer: "I let you know that I'd be paying my bill 3 weeks late! Why'd you suspend my service?"
Rep: "That doesn't mean your service will stay on."
Rep: "That doesn't mean your service will stay on."
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