FRAUD ON ACCOUNT
I HAVE A QUESTION IF A CX CLMS THAT A HANDSET UPGRDE HAS BEEN DONE ON THEIR ACCOUNT WITHOUT PERMISSION AND THEY DON'T EVEN KNOW THE PERSON THAT DID IT.DOES T-MOBILE DO AN INVESTIGATION AND TRACE WHERE THE PHONE HAS BEEN SENT OUT TO.ALSO CAN A PHONE BE TRACED IF IT HAS NOT BEEN ACTIVATED. 🙂
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Upgrades need to be signed for by someone authorized on the account.
The phone can be traced (either by shipping information and the like) Also the phone will be locked Tower side so as soon as someone tried activating it cannot be used.
I don't know of a carrier that doesn't take account fraud seriously.
The phone can be traced (either by shipping information and the like) Also the phone will be locked Tower side so as soon as someone tried activating it cannot be used.
I don't know of a carrier that doesn't take account fraud seriously.
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WOULD THE CX GET A CREDIT ON THE ACCOUNT FOR THE AMOUNT THAT WAS UPGRADED FRAUDGULENTLY?IF THE PHONE DOESNT GET USED FOR 3MONTHS CAN IT STILL GET TRACED OR IS IT JUST LOCKED.CAN THE PHONE BE UNLOCKED BY ANYONE.
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Here's an idea if you want help. . .Notice how I'm typing? How I only use capital letters at the beginning of a sentance, for I or for an abbrievation? Might try it and people might actually help you and not play let's ignore the idiot.
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Your the idot.Nobody told you to respond to my message.I am at work and thats how I type.So mind your own business and keep it moving.
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Well my keyboard is already set up that way so i'm sorry if I typed it all in caps.
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I have to agree, I never reply to anyone typing in all caps.
But yes, EVERY carrier takes account fraud very seriously. From the little info provided, I can't give you any details about the course of action. These situations are handled case by case, there is no set in stone policy. Customer care would really be the one to answer these questions. I wouldn't post too many details on a public forum. As far as "tracking" a phone, its easy to find out the shipping address it was mailed to. After that, it is very difficult to track a phone. Although the IMEI can be traced as long as it is registerd on T-Mobile's network, these systems can only be accessed with a court order. And unfortunately those are almost impossible to get. Its not like it ...
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But yes, EVERY carrier takes account fraud very seriously. From the little info provided, I can't give you any details about the course of action. These situations are handled case by case, there is no set in stone policy. Customer care would really be the one to answer these questions. I wouldn't post too many details on a public forum. As far as "tracking" a phone, its easy to find out the shipping address it was mailed to. After that, it is very difficult to track a phone. Although the IMEI can be traced as long as it is registerd on T-Mobile's network, these systems can only be accessed with a court order. And unfortunately those are almost impossible to get. Its not like it ...
(continues)
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They would get credit if it came back that the upgrade was fraudulant and I'm expecting massive chargebacks/reprimands on the rep who made the fraudulent sale. I know reps who have been fired for upgrading someone who was not authorized on that account.
The phone will be traceable perm if it is like Verizon's version.
From the line of questioning you are going, it sounds like you or someone you know is trying to get a free phone from the system. It's not worth it.
The phone will be traceable perm if it is like Verizon's version.
From the line of questioning you are going, it sounds like you or someone you know is trying to get a free phone from the system. It's not worth it.
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If TMobile is like att it can't really be traced because serviced is based off the sim not the phone.
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GSM phones have an ImED (or something) that is linked to the phone itself. it is possible to lock specific phones out of the network, even if the sim is active. It's a bit more complicated than CDMA locking, but it is possible.
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So if the phone is locked bt tmo will it be able to be unlocked by someone who knows how to unlocik cell phones?
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What do you mean? Once it's locked by tmo it can't be unlocked by anyone. Or is it that they can't lock the phone if it's not active.
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the locking you are talking about is the locking done to branded phones to keep them on network. The locking I am talking about is phones reported as lost/stolen.
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Ok so a phone can only be locked by tmo if it is reported lost/stolen.And if it's locked for lost/stolen it can not be unlocked by someone.
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No, phones CAN NOT be locked by the IMEI (serial number). T-Mobile suspends/cancels the SIM in a lost/stolen phone, but the IMEI can't be "locked". Like I said in another post, there is an IMEI tracking system, but it can't be used without a court order.
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I am just curious. I dont need a phone for free I have a great phone.
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they can but the problem is if you KNOW the person (invistagated by way of yours and theres call records) which is the first thing they check if you know them then they wont go any further till you file a police report if you dont they usally just clear it up by crediting you back.
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T-mobile has a record of the IMEI of that phone. Once reported of unauthorized/fraud upgrade to T-mobile, they will block that IMEI for T-mobile services. So the phone will not work in T-mobiles network. However, if the person is able to unlock the phone to be used with another GSM provider such as AT&T the phone can be used by that person unless T-mobile and AT&T have an agreement that in the case of stolen or fraud report that they will both block the IMEI for services. Moreover, that phone can be use outside the US if the phone supports the frequency.
Do you know what brand the phone is?
Do you know what brand the phone is?
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In other countries they block IMEI of the phone. Hmmmm surprise they don't do it over here in the US. Are you sure? Doesn't make sense they will let the phone thief use the phone by just inserting another same network SIM.
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I've helped many customers report stolen phones. Customer care has no such ability. I know about the IMEI tracker because my old manager knew how to access it, but it has since been locked down tight and is only accessible with a court order. Are you sure you're thinking of IMEI, and not ESN?
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Yes IMEI. Network blacklist the phone so it will not work (in that network) even if another sim card of the same network is inserted.
Aren't IMEI (GSM) and ESN (CDMA) synonymous?
Aren't IMEI (GSM) and ESN (CDMA) synonymous?
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