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WHY T-MOBILE WHY!

Nehemiah7

Jan 18, 2009, 1:58 PM
Outsource call centers.

Flexpay in the philipines and soon to be activations too.

Theres goes our J.D down the drain.
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Americanstud1987

Jan 18, 2009, 5:56 PM
Yes, I agree, I think it's time to change to a different carrier if they are outsourcing.. I do not support carriers that Outsource to another country. The first thing I say when I think I'm speaking to a forign rep is "I need an American that speakers english. Thank you.." Click. Bad T-mobile!

P.S. What is the source for this information?
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Nehemiah7

Jan 18, 2009, 8:47 PM
Well I transfer to flexpay alot and spoke with one of the flexpay agents, she told me she was in the Philippines and even told me activations was moving too.
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lancekalzas

Jan 19, 2009, 8:04 AM
If you are a regular postpaid customer, you shouldn't get a foreign agent on the phone. This will typically apply to Flexpay, TMTG, and SmartAccess customers. The Activations department has always been outsourced to other companies, usually in Canada but not so sure anymore. I understand your feeling of not wanting to support a carrier that outsources to another country but I'm also not sure if there are any carriers left that don't. I know for fact T-Mobile does not have any outsources in India at this time, but they do have some in the Phillipines, South Africa, South and Central America, and Canada.
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JLBIII

Jan 20, 2009, 4:57 PM
👿

Listen,

I have called customer service agents for all companies...Charter Communication, Aetna Health Care, Western Digital all in the past 30 days. All were in India. I didn't have any problems.

When my credit card was charged for an Aetna insurance policy that I cancelled, all communication was with India. They took care of a problem that I've called twice about when I've spoken with American CSRs. With in 24hrs, I had the card credited back. Why couldn't the American CSR do the same thing???

Now on the other hand...
From 2000-2002, I did not pay one bill from Sprint. Why??? Because the "American born CSRs" were not doing their job and I took advantage of it. They had the wrong rate plan in the system and every month ...
(continues)
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lancekalzas

Jan 21, 2009, 7:57 AM
Yes, you are absolutely correct. Just because a company outsources does not mean it is impossible to receive quality customer service. All this means is these are potential jobs for Americans that are sold to other people in another country. It's very difficult to hate on a company for doing this however, at least in a logical and business sense. Companies save significant amounts of money by outsourcing overseas. Some companies are able to open up 3 call centers overseas for the price of 1 call center in the states. Everyone is always out for the best deal including companies.
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Pistola

Jan 21, 2009, 10:00 AM
You're right. Let's keep those jobs in America and give them to Mexicans for $2.00/hr.

/sarcasm
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Americanstud1987

Feb 2, 2009, 9:53 PM
I understand that the businesses are trying to save money, and yes that is understandable that you can save thosands. However, companies are doing this at the cost of Americans lives. Just because we've advanced faster than other nations when it comes to human rights, and fair wages we are the ones to suffer with job losses. I wonder what happens when people have to shut off their cell phone service in order to make ends meet, and because they do not have a job. Soon they won't be able to afford the international outsourcing. It's a horrible idea, and I think those companies should be announced so consumers can use that as a variable in who they should buy from. I would rather see benefits, and my wage go down by $1 an hour than see all t...
(continues)
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smylax

Feb 4, 2009, 1:34 PM
Flexpay was moved to the Philipines because T-Mobile underestimated how many reps they would need, so they had to hire a 3rd party company to handle the sudden influx of calls.
Activations has been handled by a 3rd party company for years, and they are located in the US and Canada. T-Mobile has no plans to move their own call centers out of the US.
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Fleance2k5

Feb 4, 2009, 7:06 PM
Truth. To speak towards the earlier post EVERY carrier has 3rd party companies handling their calls. I can point 3 different carriers here where i live within 5 miles. P.S. If T-mobile can be #1 in customer service according to JD power for 9 times in a row excluding 1 time imagine what they can do all in house. As for me as long as they stay #1 why would i need to switch. So i can call in and get sub-par custoemr service? I'll stick with the best.
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