new experience
Well, today's pretty dead in here so I figure I'd put up a post about something that happened to me last night, and it was quite bothersome.
I had a call around 10:30pm that I did not get off until well after midnight. At first when the call came in, the girl was huffing and puffing and she went off about how sick she was for about ten minutes giving me specific and detailed descriptions of cramps, vomit, mucas, and other things that made me glad I skipped dinner earlier. That is not necessarily very common, but as with the job people call sometimes with no other purpose than to vent.
Well, things took a turn for the worse on this one. The young woman had told me she was blind, and had switched to T-Mobile almost 2 years ago because...
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I had a call around 10:30pm that I did not get off until well after midnight. At first when the call came in, the girl was huffing and puffing and she went off about how sick she was for about ten minutes giving me specific and detailed descriptions of cramps, vomit, mucas, and other things that made me glad I skipped dinner earlier. That is not necessarily very common, but as with the job people call sometimes with no other purpose than to vent.
Well, things took a turn for the worse on this one. The young woman had told me she was blind, and had switched to T-Mobile almost 2 years ago because...
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bizkitsngravy said:...
Well, today's pretty dead in here so I figure I'd put up a post about something that happened to me last night, and it was quite bothersome.
I had a call around 10:30pm that I did not get off until well after midnight. At first when the call came in, the girl was huffing and puffing and she went off about how sick she was for about ten minutes giving me specific and detailed descriptions of cramps, vomit, mucas, and other things that made me glad I skipped dinner earlier. That is not necessarily very common, but as with the job people call sometimes with no other purpose than to vent.
Well, things took a turn for the worse on this one. The young woman had told me she was blind, and had switche
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Well, customer care is open 24/7. The call center I work at is open from 6am-1am, 7 days a week. At 10:30 I've only been back from lunch for 30 minutes ;)....
I've handeled bomb threats, and escalations over a very large spectrum...I've heard some crazy stuff, too as most csr's could assest to as well lol...This though, topped the cake. I've never had a call like that. The closest one to it was a woman called and she was running down the street saying she was being chased by someone and that time I did tell her to hang up and dial 911.
I've heard some stories of retail situations, too...Can't say I've even been spat on, or had a phone thrown at me. My bud even told me one time some old drunk came into his store, stepped in the trash c...
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I've handeled bomb threats, and escalations over a very large spectrum...I've heard some crazy stuff, too as most csr's could assest to as well lol...This though, topped the cake. I've never had a call like that. The closest one to it was a woman called and she was running down the street saying she was being chased by someone and that time I did tell her to hang up and dial 911.
I've heard some stories of retail situations, too...Can't say I've even been spat on, or had a phone thrown at me. My bud even told me one time some old drunk came into his store, stepped in the trash c...
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Man.... thats terrible. I never thought about those situations with Customer Care. I mean, I know yall hear some off the wall stuff, but man....
Is there a way to pull up your previous customers? Maybe you could get her cell and call her and check up on her? I still cant believe that.... Im so sorry you had to take a call like that. Not only is it terrible for her, but for you also...
I dont think there was any more you could have done.... You did an excellent job!
Julie
Is there a way to pull up your previous customers? Maybe you could get her cell and call her and check up on her? I still cant believe that.... Im so sorry you had to take a call like that. Not only is it terrible for her, but for you also...
I dont think there was any more you could have done.... You did an excellent job!
Julie
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Wow man, wow... that's a really sad story. I think you did your best. Let's just hope she is ok.
-C.K.
-C.K.
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Dude, that is messed up... Customer care gets some weird calls sometimes--when I was working in a call center for a car manufacturer I got a lady who had been told that she was terminal and she wanted to get a specific car she really loved to be her last vehicle. We planned it out, color, options, financing, all that... she wondered if she should get the underbody coating and I asked her why she was worried about resale value and she laughed and said I had a point there. It was sad, but also pretty cool that she had accepted it all and was ready to make the most of her remaining time.
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Aleq said:
Dude, that is messed up... Customer care gets some weird calls sometimes--when I was working in a call center for a car manufacturer I got a lady who had been told that she was terminal and she wanted to get a specific car she really loved to be her last vehicle. We planned it out, color, options, financing, all that... she wondered if she should get the underbody coating and I asked her why she was worried about resale value and she laughed and said I had a point there. It was sad, but also pretty cool that she had accepted it all and was ready to make the most of her remaining time.
I swear to god as soon as I read that I looked out my window and a hearse drove by. ( no I'm not kidding eit...
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🤣 that's sad... I never had a call like this... Most memorable call i've had since being a cust service rep was when I worked for DishNetwork and an old lady like 86 called in asking for channel 342 (XXX)... I was like... "You want to order Exxxtasy" for $13.99 a month?
And then she started whispering... hmm... Now that I think about it... that is kind of sad... disturbing too... hmm... 😕
And then she started whispering... hmm... Now that I think about it... that is kind of sad... disturbing too... hmm... 😕
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Hey, little old ladies need their hot monkey lovin' just like young hot ones do... 😉
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Aleq said:
Hey, little old ladies need their hot monkey lovin' just like young hot ones do... 😉
I am willing to bet this was the night they were airing One Night in Paris.
I guess she didn't realize that a sequel to Desperate Housewives is soon forthcoming........it'll be called "Those Horribly Cheating Husbands."
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😳
ROFLMFAO!!
We're turning this place into our own soap opera.....These are the days....
ROFLMFAO!!
We're turning this place into our own soap opera.....These are the days....
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bizkitsngravy said:
😳
ROFLMFAO!!
We're turning this place into our own soap opera.....These are the days....
Greatness!! Isn't it?
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Want it to get real interesting? Have Robert Dodson hire Jerry Springer as his personal assistant LOL. Them put together with Sue Nokes? Oh my god, we'd have something like world class customer service-with a punch!
or a new empathy statement outlined in streamline "I'm so sorry you are unhappy with your phone...what do you mean you're cheating on us with cingular?"
or instead of having store managers for retail, we'd hire drill sargeants
lol ok thats going a bit too far.
or a new empathy statement outlined in streamline "I'm so sorry you are unhappy with your phone...what do you mean you're cheating on us with cingular?"
or instead of having store managers for retail, we'd hire drill sargeants
lol ok thats going a bit too far.
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bizkitsngravy said:
Want it to get real interesting? Have Robert Dodson hire Jerry Springer as his personal assistant LOL. Them put together with Sue Nokes? Oh my god, we'd have something like world class customer service-with a punch!
or a new empathy statement outlined in streamline "I'm so sorry you are unhappy with your phone...what do you mean you're cheating on us with cingular?"
or instead of having store managers for retail, we'd hire drill sargeants
lol ok thats going a bit too far.
Now now I think what you got off describing what the new ad campaign for the new wireless provider on the block called PornoPCS. 😈
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Wow. That had to be a pretty harrowing experience for you. I've had a couple of similar calls in my time at SprintPCS, and I honestly think you handled that situation the best that you possibly could have.
Pity we can't listen to that call.
When I was at SprintPCS, I kept a "watch list" of customers with interesting cases, or cases I had become personally-invested in. Under most circumstances, I couldn't call the customers back and check on them, but I could keep an eye on the account notes to see what's going on with them. Perhaps you should do something similar for cases like this.
Either way, I hope she's okay and I hope she's happy with "Mr. Nokie III" when he arrives. I've got a 3595 myself and they're damn good phones. I can t...
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Pity we can't listen to that call.
When I was at SprintPCS, I kept a "watch list" of customers with interesting cases, or cases I had become personally-invested in. Under most circumstances, I couldn't call the customers back and check on them, but I could keep an eye on the account notes to see what's going on with them. Perhaps you should do something similar for cases like this.
Either way, I hope she's okay and I hope she's happy with "Mr. Nokie III" when he arrives. I've got a 3595 myself and they're damn good phones. I can t...
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