T mobile violates law on customer privacy.
I received a call from a blocked number asking for someone I had never heard of ,when I told this to the caller he asked who I was,I replyed since I don't know him or who he was asking for, it didn't matter who I was and hung up.
Several minutes later I received another call with an out of state number showing ,and it was the same guy,this time he identified himself as a cop[he was] and demanded I tell him my name,I asked why,and he said a "profane call" to Mr.so and so ,had come from this number on such and such date .I told him I knew nothing of it ,nor the "victim" name he mentioned and said I was telling him nothing ,since at that point I had no idea if he was a cop or not.
An hour later he called back and repeated all of my info t...
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Several minutes later I received another call with an out of state number showing ,and it was the same guy,this time he identified himself as a cop[he was] and demanded I tell him my name,I asked why,and he said a "profane call" to Mr.so and so ,had come from this number on such and such date .I told him I knew nothing of it ,nor the "victim" name he mentioned and said I was telling him nothing ,since at that point I had no idea if he was a cop or not.
An hour later he called back and repeated all of my info t...
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It's not good that that happened, but if you just break your contract and don't pay your last bill they'll just send you to collections. The hit to your credit report isn't worth that...
If that happened, call Tmo and ask them about it, file a BBB report, etc. If something pisses you off then there are ways to take care of it, but simply not paying a bill is not the solution. The collectors that will end up calling you certainly won't be breaking the law...
If that happened, call Tmo and ask them about it, file a BBB report, etc. If something pisses you off then there are ways to take care of it, but simply not paying a bill is not the solution. The collectors that will end up calling you certainly won't be breaking the law...
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This doesn't make sense....
Ummm ever think that the person was full of crap? He's a cop and didn't know your name?? And what info would he get from T-Mobile if he already had the number?? It was a prank call broseph.
Ummm ever think that the person was full of crap? He's a cop and didn't know your name?? And what info would he get from T-Mobile if he already had the number?? It was a prank call broseph.
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No it was not ,I googled the number he called from and it was a state police barracks,and there is a trooper there by the name he said.
He had my number ,it was apparently given to him by the "victim",he tried to pretext my name out of me ,when that didn't work,he used I'm a cop ,tell me your name,when that didn't work ,he found out the carrier who "owns" my number ,and called them and got them to give him my name,address,god knows what else,all without a subpoena,or any life or death emergency,nor does a "profane" call fall under the patriot act.
Bottom line ,TMobile violated my privacy and due process rights,had I known they were this disrespectful of their customers rights,I wouldn't have signed up with them.
I have no choice but...
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He had my number ,it was apparently given to him by the "victim",he tried to pretext my name out of me ,when that didn't work,he used I'm a cop ,tell me your name,when that didn't work ,he found out the carrier who "owns" my number ,and called them and got them to give him my name,address,god knows what else,all without a subpoena,or any life or death emergency,nor does a "profane" call fall under the patriot act.
Bottom line ,TMobile violated my privacy and due process rights,had I known they were this disrespectful of their customers rights,I wouldn't have signed up with them.
I have no choice but...
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Since we had 9/11 we do not have customer privacy and if that allows us to not have another 9/11 like attack or any attack for that matter I am 100% in approval for the Gov to use whatever is in their power to stop potential attacks. If they want to attack a GPS device to my ankle and track every phone call I have, I don’t care since I have nothing to hide, but I think others if they have an objection seems to be hiding something.
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ohhh my god so a prank call is on the same level of a terrorist attack. Please go build a underground bunker and hide in it so you can feel safe. I suppose the info verizon gave out on 700 was also to stop a attack.
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The cop that called in spoke to a poorly trained rep. Every employee is supposed to have taken privacy protection courses and know procedures for that sort of information, but apparently that rep didn't.
You do have an issue with T-mo, but it could've happened with any carrier. Call them up, file a complaint, and that rep will very likely lose their job as they should. That call should've immediately been referred to their subpoena compliance department, and not handled by a rep.
You do have an issue with T-mo, but it could've happened with any carrier. Call them up, file a complaint, and that rep will very likely lose their job as they should. That call should've immediately been referred to their subpoena compliance department, and not handled by a rep.
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this should be a good lesson, never serve a cop food that you spit on while you worked the drivethru!
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If they were calling you about it they probably already had the sobpeona or they informed t-mobile it was an "emergency".
I dont know if you are aware of this, but there is currently an ongoing investigation about law enforcement improperly getting information from telecoms, and this could be an example of it.
The likelyhood of t-mobile giving out the information improperly is slim
I dont know if you are aware of this, but there is currently an ongoing investigation about law enforcement improperly getting information from telecoms, and this could be an example of it.
The likelyhood of t-mobile giving out the information improperly is slim
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😲 wow i'm impressed.. i work for T-mobile and you have no idea how important is it for the company to maintain customer's privacy safe! i mean this guys have a thousand policies about customer's confidentiality! did you have a password on your account? you also have to know that in order for us to provide any info. to anyone about your account they must fully verify the last 4 of your ssn and/or your password! i'm pretty sure that the cop did not have that info. to verify the account. Are you 100% sure that the cop got this information from T-mobile? what makes you so sure about it? i'm not taking anybody's side, but since i know how t-mobile works i would like to know what proof you have on what you're saying. i would also feel the same wa...
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I agree! You should file a complaint because any company that has your social/information has a privacy agreement.
By the way, the cop in your story didn't sound professional at all!
By the way, the cop in your story didn't sound professional at all!
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Did the cop say that he had a subpoena or no? If he had a subpoena, which if he has been working on this case for a while would not take long to get, then this information was obtained legally and T-Mobile did nothing wrong. If someone calls into customer and poses as a cop and wants call info, even if they can verify all info on the account (which I doubt they would have unless they have done background work on this case), Customer Care will still not release customer information. There is a separate department that law enforcement contacts to get that information. If I were in your shoes, aside from looking what T-Mobile did, I would also contact that police department and see what info you can get from them. This could be a case of m...
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He had no subpoena,had he had one ,he would have known my name ,plus he said the "profane call" was received less than an hour earlier.He would not have been have been able to go to court and obtain one ,etc, in that amount of time.
I can understand if a child is kidnapped and a ransom call comes in and they need the info asap,and can't wait for a subpoena,but for some crap like this ,for TMobile to give my info is bs.
I learned my girl had called a wrong number in another state trying to reach a hotel we were thinking staying at when we visit there next month,and apparently the wrong party called had a baby who was awakened, and they went off on my girl verbally and she told them f-off.
Big deal ,this happens ,it was a mistake,the...
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I can understand if a child is kidnapped and a ransom call comes in and they need the info asap,and can't wait for a subpoena,but for some crap like this ,for TMobile to give my info is bs.
I learned my girl had called a wrong number in another state trying to reach a hotel we were thinking staying at when we visit there next month,and apparently the wrong party called had a baby who was awakened, and they went off on my girl verbally and she told them f-off.
Big deal ,this happens ,it was a mistake,the...
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He knew my name AFTER Tmobile gave it to him ,AFTER ,I brushed off his lame attempt at pretexting me to give it him ,and then his tough cop demand that I give it to him.
This cop and the Tmobile moron[s] ,who did this are lame.
This cop and the Tmobile moron[s] ,who did this are lame.
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like I said they can give your name and if you called the number that had you traced.
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Nothing was traced,he called me back less than an hour after the call,the number wasn't traced it was on the person's caller id.
The call was made by accident,in the middle of the afternoon,despite saying excuse me,a grown man let loose a barrage of "BITCH" to a woman,she called him an f'ing jerk ,and hung up.
To the person who commented on how I was raised,I was raised in Sicily,as was my girlfriend ,and there people stand up for themselves.
This is a place where people come for info,well I'm providing some,if you choose Tmobile ,your privacy and due process rights are crapped on.
There is nothing to work out ,Tmobile did this and it can't be changed.I believe they did verify he was a cop,however,he had no subpoena,nor would any...
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The call was made by accident,in the middle of the afternoon,despite saying excuse me,a grown man let loose a barrage of "BITCH" to a woman,she called him an f'ing jerk ,and hung up.
To the person who commented on how I was raised,I was raised in Sicily,as was my girlfriend ,and there people stand up for themselves.
This is a place where people come for info,well I'm providing some,if you choose Tmobile ,your privacy and due process rights are crapped on.
There is nothing to work out ,Tmobile did this and it can't be changed.I believe they did verify he was a cop,however,he had no subpoena,nor would any...
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Wow. So...T-Mobile told you that they gave away your information without your permission? How can you say that TMobile is another example of a corporation not giving a damn about it's customers? When they have been number 1 in customer service and satisfaction for the past 8 years. T-Mobile is a worldwide mobile company. You just don't want to take the time to handle the situation correctly.
Instead all you want to do is state something that has no relevant proof that a company would do something like that. I didn't comment on how you were raised. I commented that maybe you should have a baby and see how hard it is to get a baby to sleep. Also if you were raised in Europe and most europeans tend to keep to themselves. Then that's TMobile...
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Instead all you want to do is state something that has no relevant proof that a company would do something like that. I didn't comment on how you were raised. I commented that maybe you should have a baby and see how hard it is to get a baby to sleep. Also if you were raised in Europe and most europeans tend to keep to themselves. Then that's TMobile...
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Before you go assuming that the cop actually got the information from T-Mobile, I would call into Customer Care and ask them if there was any access of your account on that date between such and such a time. If they do confirm that there was access to your account, THEN escalate the issue with T-Mobile AND the police. If what the cop says he did actually did occur, then it was a GROSS misuse of power and he should be held accountable as well as the rep that released the information (provided that there was indeed no subpoena). Do not assume T-Mobile is at fault just on the word of this cop. Cops have other tools at their disposal and may not have actually got the information from T-Mobile.
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How does a cop...a oficial of the state that he is in. Have any jurisdiction of where you reside? Also T-Mobile would not just give out your information. I work for a couple of the major service providers. And T-Mobile like any other carrier does not give out information so easily. No subpoena. No nothing. Of course the fouple shouldn't have been rude while your girl probably said something that they thought was rude. And also. When you have kids and find out how long it takes for a baby to go to sleep and how hard it is for a parent to sleep even when a baby is sleeping. You might understand their situation. But all of this of you ranting and venting about T-Mobile, taking a hit on your credit (I commend you on having a perfect credit score...
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Wow,you know nothing of this.It was 3 o'clock in the afternoon when she made the call ,the response was "you ****ing dumb bitch,why don't you watch who you're calling,you woke my baby up bitch",this was a grown man talking,my girl said "f>>k you jerk" and hung up.This p>..y ,then called this moron cop,probably his beer buddy,and said his virgin ears were offended.
Tmobile DID give my name too the cop and address,WITHOUT a subpoena,granted he may have lied and said it was an "emergency",I don't know ,but they gave it to him,I do believe they at least verified he was a cop somehow.
People use this for info,and I'm providing it ,if you use TMobile,your privacy and due process rights are meaningless to this company.
I was brought up i...
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Tmobile DID give my name too the cop and address,WITHOUT a subpoena,granted he may have lied and said it was an "emergency",I don't know ,but they gave it to him,I do believe they at least verified he was a cop somehow.
People use this for info,and I'm providing it ,if you use TMobile,your privacy and due process rights are meaningless to this company.
I was brought up i...
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again they did nothing wrong if they were called by police and said a report was filed for harassing phone calls. You need to file a counter report and if you desire a civil claim. Since both parties cursed it would be thrown out.
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Ok...?....him having a subpoena doesn't mean he has the right to call you and do anything since he IS not in your state that you reside in. So therefor he has no jurisdiction. If he was a cop why would he ask your name? Why would he even call you? Why are you believing him? Why why why? Have you verified with T-Mobile that they gave away your info without your permission? If they did you can have a law suit. And you giving information when you don't call up T-Mobile themselves and let them handle the situation still to me doesn't prove anything logical. And what does you being brought up in Sicily have to do with anything? I said try having a baby and try getting that baby to sleep. It's very difficult. Also they probably thought your girl w...
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I love people. He has all the right since the crime if any also was comited in his area as the person that was called was there. If they investigate and a arrest warrant is issued then it would be sent to the local LEO's of the suspect.
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Yea but it was not in his area. A cop from NY calls a resident from SC and demands his information? Someone was doing another prank call to him. There would be no arrest warrant since she called a wrong number and it happened to be someone inconsiderate. I would've been the better person and just said Wrong Number sorry. But it progressed into verbal abuse. No matter what, there's no crime involved. Except for probably the fake cop doing a prank call.
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It did not violate the law if he was a cop. A caller can trace a number when harrasing phone calls are received. Its a federal law. That info can only be given it police if the victim files a report.
Just like call trace on a landline!
Just like call trace on a landline!
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He obviously doesn't know about this. He probably thinks it only happens on shows and movies like CSI.
I feel bad for the situation he is in. But what's the point of bashing a company when he didn't even verify what really happened?
But you are right. The report would be thrown out since both parties said vulgar profane words.
Also I don't see why a cop from another state would call you even if he knows it's out of their jurisdiction.
My first question would be. What's your badge number, and your commanding officer? Since apparently he invaded your privacy. Also. No jurisdiction. Because you two live in two different states.
I feel bad for the situation he is in. But what's the point of bashing a company when he didn't even verify what really happened?
But you are right. The report would be thrown out since both parties said vulgar profane words.
Also I don't see why a cop from another state would call you even if he knows it's out of their jurisdiction.
My first question would be. What's your badge number, and your commanding officer? Since apparently he invaded your privacy. Also. No jurisdiction. Because you two live in two different states.
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I don't care that they had my number,it was displayed on the other persons caller ID ,but Tmobile gave my name and address to the cop with no subpoena,that is the problem,the cop admitted it,there is no other way he obtained my name and address,less than an hour after the call,nor did he go to court for a subpoena .
Yes ,there is jurisdiction ,if it was a legitimate harassing call.You can't harass someone via phone and be immune cause you are in another state.I asked an atty and he said the police can still file charges ,and if you fail to appear in court ,issue an arrest warrant,granted it's a misdemeanor, and they won't extradite.
If it continued ,the FBI would become involved ,since interstate telephone harassment is a federal cri...
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Yes ,there is jurisdiction ,if it was a legitimate harassing call.You can't harass someone via phone and be immune cause you are in another state.I asked an atty and he said the police can still file charges ,and if you fail to appear in court ,issue an arrest warrant,granted it's a misdemeanor, and they won't extradite.
If it continued ,the FBI would become involved ,since interstate telephone harassment is a federal cri...
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I got a call from a "cop" one time when I worked at T-Mobile. Cool guy. Pleasant. Asked for some information about a customer. I explained to him that without proper verification, there is no way that I would be able to provide him with the information that he was asking for (and if my memory serves me correctly, a rep can't give out certain info like addresses and other personal information even if the the account was properly verified, right?).
Look... if a "cop" called customer care looking for info, he's lying about being a cop. There are procedures that anyone in law enforcement has to go thru. And a "street cop" (who might not know proper procedures) would not be investigating a prank call case and even if the prank phone call case ...
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Look... if a "cop" called customer care looking for info, he's lying about being a cop. There are procedures that anyone in law enforcement has to go thru. And a "street cop" (who might not know proper procedures) would not be investigating a prank call case and even if the prank phone call case ...
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I called them,and they denied it,they won't own up to it ,I guess the rep knew it was wrong and didn't note it,secure that it was indeed a cop,and it was for the good of society,blah blah,to violate my rights.
The cop who called me was a regular patrol cop,mot a detective.It seems he did this for spite, because I didn't fall for his lame pretext,or cave to his tough talk to provide my name and address to him on demand.
The person who received the call apparently didn't have a caller id with name,since when he called me ,that's what the cop was trying to obtain.
The cop who called me was a regular patrol cop,mot a detective.It seems he did this for spite, because I didn't fall for his lame pretext,or cave to his tough talk to provide my name and address to him on demand.
The person who received the call apparently didn't have a caller id with name,since when he called me ,that's what the cop was trying to obtain.
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You just assume they're denying it? Ever think that maybe the "cop" LIED to you and that the reason they're saying that there was no access was because there was NO ACCESS??
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Ok, I'm calling your idiocy here. I work for T-Mobile, and anytime ANYONE logs into a customer's account, the system automatically records which rep accessed the account and who the caller is and how the account was verified. Which means where you said "I guess the rep knew it was wrong and didn't note it, secure that it was indeed a cop" is totally null and void. As soon as any sales or care rep logs into your account, it will stamp your account with a date/time memo and user information. There is no way around it. Sorry. You're just a fool who got duped by a prank caller who used the internet to get a good deal of info on you. I was hoping there weren't people gullible enough to be made a fool of like this, but you've just proven me...
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Even if the rep didn't notate the account, there would be a footprint memo showing that it was accessed.
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Ok. From what I've seen, you STILL have not contacted T-Mobile to confirm that someone accessed your account. Your are taking a stranger's word who claims that he's a cop and claims he got the information from T-Mobile. CONTACT T-Mobile and ask them to verify that your account was accessed on that date around that time. Account privacy is something that is drilled into a CSR from the first day of training. I don't see any CSR just handing out the information that easily. If there was information provided AND no subpoena, then request the contact information for Robert Dotson (CEO).
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Your not the only one getting these calls. It is happening in our call center to. I work for sprint and we are having customers calling in saying they are getting the same kind of calls and they want to know what is going on. sprint is telling us they are investigating.
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Have you ever heard of spoofcard?
www.spoofcard.com
I can make my outbound caller id show any number I want..
so, it could be a hoax.
I have Vonage for my homephone, when I look at my detail of incoming calls, when I put my mouse over it, I see the persons name that the account belongs to.
Next, if I look that person up on whitepages.com or if I wanted to spend some money, there are many services that Private investigators use to obtain information on people.
If you called T-Mobile and they claim there was no interaction with law enforcement, it is probabally true. Everything in and out of the call centers are logged.
If you don't belive anybody at customer care, ask for a supervisor.
T-mobile employees are trained i...
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www.spoofcard.com
I can make my outbound caller id show any number I want..
so, it could be a hoax.
I have Vonage for my homephone, when I look at my detail of incoming calls, when I put my mouse over it, I see the persons name that the account belongs to.
Next, if I look that person up on whitepages.com or if I wanted to spend some money, there are many services that Private investigators use to obtain information on people.
If you called T-Mobile and they claim there was no interaction with law enforcement, it is probabally true. Everything in and out of the call centers are logged.
If you don't belive anybody at customer care, ask for a supervisor.
T-mobile employees are trained i...
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