on a world level I actualy would say VodaFone may be. but I never used them so can't say (VodaFone is one of the companies that own Verizon Wireless)

You should call and switch to the almighty Verizon. You may need to use a land line since you probably won't have a signal on your wireless! 😛

No way, according to JD Power not only does ATTWS have the best coverage in America but also the best customer service!

Well that's a flat-out lie.

T-Mobile ranked first in CS Service (followed closely by Verizon)

ATT? Right there at the bottom.

I think by now it's recognized across the industry that nationally no network exists with a larger coverage area and a lower dropped call rate than Verizon Wireless.

Also, you sure have your work cut-out with you.

Frankly, I'd start with your *existing* customers. They are porting over to us at a ten to one rate.

you're right that is a flat out lie!!!


they're porting to at&t at a rate of 10 to 1!!!

geez man, get your facts straight before posting on these boards, people might take you seriously or something.

Well I am a current ATTWS customer 🙄 and while I do like my service I for one WILL be one of those 10 to 1 folks porting over to Verizon simply because I HATE cingular (sorry phonepimp 😛 ) and refuse to be one of their customers. So once the merger really goes down I am escaping to the so called "Ememy" of cellular. I guess I have fallen prey to the Verizon hype.... 😈

that is so sad!! you'd leave because of the merger, i work for att cc, and you're not alone in feeling that way, i have had several customers call in to care and beg ME not to let the merger go through!, me as if i had a say in it! They all have said they left cingular for us at some point, I tell them al the same thing, the Cingular they knew pre-merger, will NOT be the same Cingular they know POST-merger, They cant be, two of the largest and best known wireless companies are becoming ONE, bringing our best and worst features to the table, and you better believe what we still offer to customers after merger will be a combo of the best of both wireless companies. There's no way either company will operate the same way again! cigular will hav...
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😳 Att is terrible and Cingular is just as bad. Personally I think the merger will only make matters worst. I work for attws CC care and I get calls from customers that have been promised service in their area and dont get it or these dumb a** sales reps put them on the wrong rate plan causing their bills to be sky high. Dont get me started on the Shi*ty phones they have. None of them work! If attws had better customer care,sales reps, coverage and phones maybe Verizon wouldn't be #1!

lol better customer care?!?! yeah, lets start by you quitting then! pos is screwed up, but thats what our company gets for paying our store reps crap salary and give them outrageous commission to sell sell sell, not to be honest! hey i hate it as much as the next person does, having to correct pos errors irritates the hell out of me! but hey thats a fine piece of job security for me too, if there werent errors our ques would be even more empty then they are now and well there goes our jobs! and as for crappy phones, we dont make the damn things we all have the same crappy phones, the manufacturer just gives them a diff model number or changes the faceplate, get real its cheaper for them and we still them for over 400.00 manufacturers will ne...
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**still SELL them for over 400.00*** sorry typo

"lets start by you quitting then! " As soon as I'm done paying for school trust me I will. Job security my ass. As soon as the merger is complete Cingular is going to get rid of all attws call centers and only keep the top 2. Attws can choose better phones to put out for customers they need to have the same standards as verizon does. As far as their sales reps I have no pitty for those money hungry dummies. They would make a more money if they had real selling skills and a little honesty does go far.

honesty does go far, so lets get honest only top two huh, who told you that, your cube buddy who heard if from the girl in the bathroom who knows the IT guy who heard it from the idiot who sits next to him, NO one knows whats going to happen, so leave that bullsh*t out of this! The fact of the matter is if your not happy with your job, leave! maybe you see that your Cust service is crappy and assume all of it is. well its NOT.
to quote the infamous nextel....."DONE"

what call center do you work in anyway?!

_m0nkey.. said:
honesty does go far, so lets get honest only top two huh, who told you that, your cube buddy who heard if from the girl in the bathroom who knows the IT guy who heard it from the idiot who sits next to him, NO one knows whats going to happen, so leave that bullsh*t out of this! The fact of the matter is if your not happy with your job, leave! maybe you see that your Cust service is crappy and assume all of it is. well its NOT.
to quote the infamous nextel....."

Look you silly ass. I'm a good Customer Care rep but I'm sorry this is not my career I do my job to my best ability to put me through school just like you have your opinion I have mine and maybe your experience with AWS is better th...
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Heh.

I rest my case.

ouch that hurt. such foul language. get a grip!

im aware, very aware...hell i dont want this place to be my career either, its customer care, the turnover rate for reps is sky high, we know this, but its still crap that you as a rep would put US reps down, when you say customer care sucks at att thats a direct slap in the face to both me and you! or atleast I think it should be viewed that way. I dont care if this isnt my job today, tomorrow of 5 yrs from now (oh GOD please dont let it be, i need more money!) I'll still stand by the service I and my peers give.
Im sorry but I am one of the few people in this world who still thinks that a few bad apples does NOT spoil the tree! If we're lucky a strong gust of wind will blow their A$$es away. I'm down for some applesauce,I'll even share w...
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I said I couldn't say anymore in that forum... I didn't say I couldn't say anymore in other forums... 😉 LOL

Send me an email via Phonescoop. 😁

kega

i cant cause its my work e-mail....att will slap me silly...err and no way to check personal e-mail from our work comps either =/

what about yahoo IM?

If not, send me one when you get home... 🙂

kega

lol, we can only access things ending in .org or anything to do with phones. 😕

No prob. Send one whenever you get the chance... I won't bite! 😉

kega

well i dont know if I should believe that, jk

Well, I am thinking about getting ready to go bite into some "steak AND lobster" someplace... Guess I'll just have to go with my brother & his wife... sigh

kega

=) im stuck in the oc till 10:40 tonight BLAH!!! enjoy

tsk, tsk, tsk... That's too bad, I remember having to work the weekends, sucks really. No more.

Anyways, I will enjoy & I will think of you while I am... 😉

Drop me a line sometime via Phonescoop... 🙂 Off to dinner, ciao!

cheers,

kega

I don't know where you guys get your info from but ATTWS was ranked number one by far in Customer Service and the're in the process of passing Verizon for total customers...Cingular is sooooo smart. Go attws!!

I hope that you've all realized that he is being sarcastic... 😉 🤣