verizon treats their custmers bad
ive gone thought four lg 5300 all of them having problems crashing when i send text messages, one of them the screen went blank and this last one just wont turn on, after standing in line for over an hour they look at me like its my fault and rusfuse to give me another and say my only option is to purchase another, i say i thought the phone has a one year manufacture warranty they say nope not this one is only gets a 90 day warranty. what that is bs, so they bring out their manager and he tell me the same thing 👿 👿
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I received positive help from a Verizon manager with one of my many problems I had with Verizon. I just don't know what happened to everyone else.
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well what happened to this phone? did you smash the charge port? water damage? there has to be a reason why they wont give you another phone.. not just because youve had too many and they dont feel like it. verizons replacement policys are very giving and people only get mad when they arent allowed to receive replacements if their phone is truly damaged (water, excessive damage, etc)
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it just wont turn on, i wasn't rude i just stood in line forever and when it was finally my turn i handed my phone to them and told them it wont power up..thats all i said.
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take it to another store.. dont base your whole experience on just one stores decision. Ive had customers that have been in other verizon stores and have had horrible times and come to mine and were so grateful for good service.
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🤣 🤣
I wish...
I gotta get my gall bladder out and till that happens no fat in my diet whatsoever.
Oh yeah, Crazy... when is AR gonna realize that when he loses talent he has to replace it????
Also who the heck decided it was going to be a good idea to schedule a MARATHON during an Eagles game and closing down Broad????
---Section 230... in the wind.
I wish...
I gotta get my gall bladder out and till that happens no fat in my diet whatsoever.
Oh yeah, Crazy... when is AR gonna realize that when he loses talent he has to replace it????
Also who the heck decided it was going to be a good idea to schedule a MARATHON during an Eagles game and closing down Broad????
---Section 230... in the wind.
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Actually the Eagles have been good at replacing people. Troy Vincent and Bobby Taylor were replaced with Sheldon Brown and Lito Sheppard. Mike Patterson replaced (now gone from Indy) (what was that lineman's name?!?!) Anyway. They have. I still believe we need to address the linebacking corp and defensive line run stopping schemes. We know how to get to the qb and stop the qb...but my gosh when are we ever...ever going to stop the run. We haven't in years. Now it is killing us. Without McNabb we need to be 1)able to run the ball (which we showed some of that lately) and 2) stop the run...yeah right!
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Sgt_Joker said:
ive gone thought four lg 5300 all of them having problems crashing when i send text messages, one of them the screen went blank and this last one just wont turn on, after standing in line for over an hour they look at me like its my fault and rusfuse to give me another and say my only option is to purchase another, i say i thought the phone has a one year manufacture warranty they say nope not this one is only gets a 90 day warranty. what that is bs, so they bring out their manager and he tell me the same thing 👿 👿
Call Customer Service 1-800-922-0204. They have an exchange by mail program and can send a new phone to you within a couple of days. If your phone does any major phy...
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That's the FRU program..............that has been talked about throughout this whole thread. 🙄
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i just took it to another store and they told me it was to damaged to be replaced, i said wtf there is not a scratch on it...they told me their notes said possible customer sabotage. WTF are these people smoking crack, im so pissed off right now. the damn phone just wont power ON i didn't do anything on purpose to it.
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oh, c'mon. you already know what his answer is going to be right? 🤣 😎
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Lemme guess....
It had water damage when he got it?
Verizon must havsold him a broken phone on purpose
Its becasue of the "commie UI"?
It had water damage when he got it?
Verizon must havsold him a broken phone on purpose
Its becasue of the "commie UI"?
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I was thinking more along the lines of the fact that this is a forum. It's easy to be deceitful when no one else can see the equipment
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pics would help. lots of them, front, back, water dots, charge port, etc
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Sgt_Joker said:
i didn't do anything on purpose to it.
Ah hah! Unfortunately even "accidental" damage caused by anyone or anything is not covered under warranty.
Case closed.
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Wow ingenious CS, when you are asking people to listen to themselves while they are being "trolls", still don't understand why that is used but then again I am not a geek, do you ever stop to listen to see if that is what the Customer was wanting in an answer. Its not hard to believe someone at a store would treat him like that is it? I was treated that way with my treo, so what makes him any different? You can't account for every single person that works for Verizon, so how would you know the situation. This is the least helpful forum out of all of them. Though I do love the fights, you people are pathetic lol.
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schlittertex said:
...but then again I am not a geek...
Based upon how often you post here on the different forums I can see you're trying real hard at that geek card though.
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Well you must be so important that you have so much free time to post here... 😳
... and baby, I've told you before and I'll tell you again, I'm too old for you.
... and baby, I've told you before and I'll tell you again, I'm too old for you.
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The 90 day warranty they told you may be correct. When you purchase a NEW phone, it comes with a standard 1 year warranty. However, if you're having problems with it and they send you a replacement, that changes. Each replacement phone only comes with either a standard 90 day warranty or the remainder of your original warranty. If you're past the one year warranty of the original purchase, then the last phone you got would have just had the 90 days from the day you got it. You should have asked them for a different model. I work for an indirect location, and any time I have a customer coming back in with warranty replacements that are all having the same issues, I always ask the folks at tech support to switch the models. As long as I...
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OK i guess i will go buy a new phone then any recommendations on a durable phone.
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try writing a letter on planetfeedback.com and see what comes about. your last fru could have already been water damaged, or damaged in some other way.
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wont get crap. i have never seen a fru that has already been water damaged, i always check so people cant come back and complain.
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I've never seen a FRU that was water damaged either, but I have had some that just flat out didn't work. Weirdest thing I ever had was one that came in and didn't have an ESN attached to it. When I went through the phone to do a manual program, it was saying the ESN was just zeros. Even the tech I called was confused.
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yes they are some out there that just dont work, thats why they throw a 90 day warranty on them.. if the esn was all zeros i bet the s/w update they tried on it probably failed.
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No clue. Tech just had me send it back. Customer was a little irritated, but that's what loaner phones are for!
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I hate to tell you this, but they are both correct. Your orignal phone carried a 1 year manufacturer's warranty, but the FRU you replaced it with only carries a 90 day warranty.
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if its in the 1 yr warranty, it carries over the remainder of the 1yr on the replacement phone, and adds a 90 warranty on it. If the 90 days is still within the 1 yr, its really nothing important. if your one day from the end of the 1 yr, and have your phone replaced.. then you have 90 days added on..
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You are wrong. They aren't going to give you an extra 90 days on top of the remainder of your existing warranty on a reconditioned unit.
"Oh look, there is a giant pie in the sky..."
"Oh look, there is a giant pie in the sky..."
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How am i wrong when i work in the damn store as a tech and know how to check for warranties on peoples phone. The dont keep racking on 90 days on the end of the 1 yr each replacement. each time you get a replacement you get a 90 day warranty from the day of replacement reguardless of where it is in the 1 yr warranty.
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No YOU are wrong. You get either 90 days or the remainder of your original 1 yr warranty from initial date of purchase, whichever is greater. Don't believe me? Call Tier 2 Tech Support and ask!
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I am a verizon customer I been treated better when them then my girlfriend 🤣
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Your warrenty is 1 yr from the orignal purchase date of the phone. You could have as many replacements phones needed within the 1 yr warrenty. The ninty warrenty on the replacement phone but either way you will get your phone replaced as long as there isnt any physical damage or water.
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