*228 and EZ-Pay
So I just had an EZ-Pay activation that didn't go so smoothly. First of all, customer brings the phone to me when it's about 5 minutes away from dying (lack of charge). I got it all put in the computer and such, and then it wouldn't *228. Just said "unable to program at this time". When I called in to get a rep to check to be sure everything was in the system correctly, she told me that "If the battery has less than 1/2 charge, the *228 system WILL NOT work"
First of all, I don't know how a tower can tell how much charge a battery has. 2nd of all...the amount of CPE activations we do around here for prepay when they bring the phones in dead, and we're runnin *228 with it plugged into the wall, and it works just fine. Was this rep really T...
(continues)
First of all, I don't know how a tower can tell how much charge a battery has. 2nd of all...the amount of CPE activations we do around here for prepay when they bring the phones in dead, and we're runnin *228 with it plugged into the wall, and it works just fine. Was this rep really T...
(continues)
...
Battery has to be half full huh? Thats the first time I ever heard that one, but yeah, its complete BS.
Anytime I get ahold of dummy in customer servivce (almost always prepaid dept), I just hang up and call back
Anytime I get ahold of dummy in customer servivce (almost always prepaid dept), I just hang up and call back
...
Did you try manually programming it? Was the phone erroring out immediately or are you getting a voice error? Sometimes just powercycling the phone will help stuff like that.
And an easypay payment can be refunded within 15 days, but it is through a mail check.
And an easypay payment can be refunded within 15 days, but it is through a mail check.
...
In a normal situation, YES it is refunded. BUT! We are set up through a service called Datascape to take cash payments for customers. With that system, the customer pays us, and then VZW via Datascape direct debits our business account for the $$ applied to the account. Once its in there, it's in there. VZW won't refund US, so therefore we can't refund the customer.
I power cycled the phone probably 5 times. Even gave it like a 10 minute "hold" time just in case the switch was running behind. But yes finally I got the stupid rep to walk me thru a manual program. I know the codes to access the service menu, but prepaid phones vs standard phones for contract have different service codes to get into the phone. Before posting the p...
(continues)
I power cycled the phone probably 5 times. Even gave it like a 10 minute "hold" time just in case the switch was running behind. But yes finally I got the stupid rep to walk me thru a manual program. I know the codes to access the service menu, but prepaid phones vs standard phones for contract have different service codes to get into the phone. Before posting the p...
(continues)
...
I use datascape too, you can void out prepaid sales as long as they are done before the phone has made a phone call.
But you cannot void a postpaid sale
But you cannot void a postpaid sale
...
