VZW and NE2 Troubles
Perhaps someone in this forum would know how I can resolve a problem I am having with Verizon. Allow me to provide a bit of history:
I have been a Verizon Customer since 12/2000 at that time I became a customer and had a shared family plan with two phones Both Nokias.
Approx 5/02 One of My Nokia's (Let us say Line #1) was stolen. I did not have the insurance on my account and purchased a LG VX10 as a replacement. Verizon extended my contract 2yrs.
in July of 2003 My wife decided she wanted to get rid of her Nokia and She purchased a Motorola T720. She quickly decided she did not like it and we had Verizon Switch Phones We put the VX10 on Line #2 (old phone) and Put the T720 on line #1 (New Phone. THIS IS WHERE MY PROBLEMS BEGIN. She t...
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I have been a Verizon Customer since 12/2000 at that time I became a customer and had a shared family plan with two phones Both Nokias.
Approx 5/02 One of My Nokia's (Let us say Line #1) was stolen. I did not have the insurance on my account and purchased a LG VX10 as a replacement. Verizon extended my contract 2yrs.
in July of 2003 My wife decided she wanted to get rid of her Nokia and She purchased a Motorola T720. She quickly decided she did not like it and we had Verizon Switch Phones We put the VX10 on Line #2 (old phone) and Put the T720 on line #1 (New Phone. THIS IS WHERE MY PROBLEMS BEGIN. She t...
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If you purchased the t720 for line#2 for a two year contract and activated it on line 1, then it extends line 1s contract from that point. the two year contract is tied to the phone.
the ne2 can only be redeemed from price plans w/ a 34.99 montly cost or more. the only way you can redeem the ne2 is to get a hold of rep who will change the eligibility dates to reflect what it should have looked like before you doing the switcharoo.
it sounds like you tried taking advantage of the system and it bit you back; you already breached the contract by trying to swindle the system(sorry that's what looks you try to do).
the ne2 can only be redeemed from price plans w/ a 34.99 montly cost or more. the only way you can redeem the ne2 is to get a hold of rep who will change the eligibility dates to reflect what it should have looked like before you doing the switcharoo.
it sounds like you tried taking advantage of the system and it bit you back; you already breached the contract by trying to swindle the system(sorry that's what looks you try to do).
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NE2 discount is qualified only on the primary line if you have a shared plan. By changing handsets that are pass me downs or bought on ebay does not change the NE2 eligibility date. But if you switch the primary status with the secondary line, the NE2 feature most likely will fall off and the Rep has to add it back on the primary line manually and keep the eligibility date the same on the new primary line of service. Hope this will clear it up for you. You should escalate up to a supervisor, I'm sure they can research it deeper and resolved this issue of your.
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He didn't switch the stauts of the primary line. The secondary line was eligible for a plain upgrade, they purchased a phone at the two year price and activated in on the primary. In doing this, you keep the secondary line eligible for an upgrade indefinately---THATS CALLED CHEATING
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Yeah, from what dd45acp said, I think he's definitely trying to scam the system. Sometimes you can get away with it, sometimes you get kicked in the balls.
I think there might be a problem with the way the NE2 date didn't get carried over properly, but that's what you get for trying to work the system that way. I'm not trying to be a jerk, but that's how it looks, and unless he can find some idiot CC supervisor who just wants to shut him up, he might get away with it.
I think there might be a problem with the way the NE2 date didn't get carried over properly, but that's what you get for trying to work the system that way. I'm not trying to be a jerk, but that's how it looks, and unless he can find some idiot CC supervisor who just wants to shut him up, he might get away with it.
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The NE2 didnt get carried over because the secondary line purchased a phone at the 2 year and activated it on the primary--this extends the primary lines contract, making it never eligible
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If one line of service is not eligible and the other is. you can use the line of service that is eligible for upgrade to get the discount and use it on the one that is not eligible. The contract only gets extended on the line the phone upgrade is done on. The contract date and the eligible upgrade date are not always the same. You can be in a contract by taking advantage of a new alling plan promotion and be eligible to upgrade to a new equipment. You are being considered on the last handset you actually purchased/upgraded 2 years before. Never try to cheat the system it will only make your account more complicated to to maintain for the company and more errors may accur on you account. Good Luck!
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Thanks for the information. For those saying I tried to cheat the system, I can honestly say I was not trying to do anything of the sort. Seeing as how my wife works for Verizon (Landline not wireless) she would not abide for any such monkey business. She simply purchased a phone that she decided she did not like and after 2 days gave it to me. Her line IS considered by VZW to be the primary by the way. She then purchased her phone at full retail. it has been quite some time now and I am quite sick of dealing with the T720 (If I only knew then wha I know know about this phone, I would have just had her return it 😉 )
Had VZW simply explained that since the line phone was purchased on the primary line at that time and that only the pri...
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Had VZW simply explained that since the line phone was purchased on the primary line at that time and that only the pri...
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LOL. There are far more important things in life to get upset over. My biggest gripe with VZW is how hard it is to get a straight answer from their Cust. Service reps. It seems to me if you ask 5 different Reps the same question, you will get 5 different answers. VZW would have alot more happy customers if they could only get their act together and keep their reps all reading from the same script. If anyone of the 5 reps I talked to simply told me this outright, I would have accepted it, and scraped another thousand pennies together.
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I give the right answers and the reps who dont give the correct answers are in going to get in trouble
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let me clarify. the primary was supposed to be elibile in 2004 for an upgrade(w/ the ne2). If the secondary line purchases a phone at the two year price in 2003 and activates it on the primary, it will extend the primary lines contract 2 years from that point changeing the eligibility date for the primary line to 2005. The two year contract is never activated to the secondary line therefore it will always be eligible
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Aha. I think you're right. I needed to look at that again.
One other thing that drives me nuts is that sometimes salespeople don't tell the customers that in order to get a NE2 on a secondary line, the secondary price plan must be $39.99 or higher. I've been seeing it more & more lately, people expect the NE2 on a $20 shareplan, and it's just not gonna happen, folks. You can get the 2-year pricing, but not the $100 credit. It just hasn't been made very clear, IMO.
One other thing that drives me nuts is that sometimes salespeople don't tell the customers that in order to get a NE2 on a secondary line, the secondary price plan must be $39.99 or higher. I've been seeing it more & more lately, people expect the NE2 on a $20 shareplan, and it's just not gonna happen, folks. You can get the 2-year pricing, but not the $100 credit. It just hasn't been made very clear, IMO.
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Simply activating a new ESN on an existing line of service should NOT automatically do a contract extension. Verizon customers can switch ESN's every single day if they want to, and they can even do it themselves online.
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depends on the reason code used when its activated. Ive seen 2 year upgrade reason codes for fru, wpp claims. I've also seen the opposite, no disc code for a phone purchased at the 2 year price.
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Well if that's the case, the customer is better off doing it through indirect channels. In my system, I choose to do either an "upgrade", which it won't even let me do unless they meet eligibility requirements, or "esn change", which doesn't extend the contract regardless of circumstances. By the way, is your name pronounced "Snausage T"?
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if you started your wifes phone on her line then just did a esn change to put her phone on your line and your phone on hers,then you still good for nem every two.but if you got phone for her line but activated it on you line at store then you are not going to get new every two,since by putting it straight on you line it works out in the system that you upgraded your line,not your wifes.so i would upgrade your wifes line to the v710 if that is phone you want,then make certain it is put on your wifes line.then wait a couple of days,then do a esn change on your verizonwireless web account for putting phone on you line and which ever line on hers.you may want to have a phone not being used to put on hers while making v710 change.then just do the...
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