How do i contact customer service?
I tried dialing *611. It was 9 pm eastern, and apparently the only thing I can do is speak to financial services, who according to the recording went home at 7 pm. The website says their hours are until 11 pm. I don't know if that's Eastern or Pacific, but if it's Eastern, I have 2 hours, if it's Pacific, I have 5. So something's wrong, and how the heck do I call them?
BTW, if anyone is wondering why I switched if I was happy at Sprint....it was because everybody else was on Verizon and I got tired of going over my contract minutes with Sprint....so I switched for the in-calling with VZW. No problems with Sprint whatsoever except for the fact that in-calling with Sprint got me nowhere, and I'd have to pay more with Sprint. Maybe that was a mistake. 😢
My problem is that I arranged auto-debit on my credit card and they didn't debit it. It even says on my first bill, "Total amount due will be submitted to your credit card. Do not mail payment". So I didn't, and now I have a late charge. I set this up 3 days after I signed the contract. I would have thought that would be plenty of time for VZW to process auto-debit, especially since it says don't mail payment.
I am not happy about the late charge and I am not happy because I am sure that if I don't fix it they will report it to the credit bureaus. However...
(continues)
Option 3 then zero takes me to the "financial services representatives" who all went home at 7.
The lady told me they wouldn't report it to the credit bureaus....but ...
(continues)
- verizon rules
Mistakes happen but I'm sure verizon will make it right they always have for me. 🙂
liquifiedgr00ve said:
Its even my day off.
Just write it on your time card. 👀