Walmart...at it again!
Walmart "sells" Inpulse. I say "sells" in quotes because it is strictly cash and carry. In fact, if you purchase the phone and go to their "communication central" stand they tell you that they CANNOT activate the phone. The customer must call the 800. The customer comes into my store. They don't want to call that number, they just want to activate the phone. I enter the order into EROES and activate it for the customer.
On my next month's statement, I am being shown commission for activating that customer. Fine. I accept that. I should be. Walmart then calls my rep screaming that there were a couple phones that they had that we got paid for activating. So in other words, if the customer calls that 800 number to activate...the ...
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On my next month's statement, I am being shown commission for activating that customer. Fine. I accept that. I should be. Walmart then calls my rep screaming that there were a couple phones that they had that we got paid for activating. So in other words, if the customer calls that 800 number to activate...the ...
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I just keep activating them and take the commission, if they cash and carry and no set up is done for them, then screw walmart, you can't take care of you customers then they become my customers, that is how i look at it.
i can't wait for walmart to sell post paid, i am sure that will all run smoothly 🤣 looks like verizon's churn rate will be going up 🤣
i can't wait for walmart to sell post paid, i am sure that will all run smoothly 🤣 looks like verizon's churn rate will be going up 🤣
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yeahright said:
I just keep activating them and take the commission, if they cash and carry and no set up is done for them, then screw walmart, you can't take care of you customers then they become my customers, that is how i look at it.
i can't wait for walmart to sell post paid, i am sure that will all run smoothly 🤣 looks like verizon's churn rate will be going up 🤣
I had a co-worker ask me back in January to activate her T-Mobile pre-paid phone that she got from Wal-mart. It took a few tries, but I got it activated for her. I don't work for any corporate or authorized agent. I'm just an average joe with some knowledge. The only reason my co-worker asked me to activate it for her was because...
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I had a cust want to activate a prepay plan on his one phone.. I love Customers Own Equipment sales, less work and more commission!
Cust tells me he bought the phone (PN215) at an Unclaimed Freight store... never heard of it, figured it was lost or stolen but I try anyway. ESN is locked so I call CS and the rep thought the same as me but he talks to tech and it's not lost or stolen or on any list they have... We find out that stores (starting w/ Walmart) are locking the ESN's and they are the only ones who can Unlock it for activation. My cust was PI$$ED.
But, I say if a cust brings you a phone and asks you to activate it, do it, you don't have to know they bought it at Walmart...There is no way you can get in any kind of trouble for help...
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Cust tells me he bought the phone (PN215) at an Unclaimed Freight store... never heard of it, figured it was lost or stolen but I try anyway. ESN is locked so I call CS and the rep thought the same as me but he talks to tech and it's not lost or stolen or on any list they have... We find out that stores (starting w/ Walmart) are locking the ESN's and they are the only ones who can Unlock it for activation. My cust was PI$$ED.
But, I say if a cust brings you a phone and asks you to activate it, do it, you don't have to know they bought it at Walmart...There is no way you can get in any kind of trouble for help...
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Even if it is initially locked, won't setting up an account free it of it's locks? In which case you can turn around and dummy ESN that new account and use the newly freed ESN, right?
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Its Verizon corporate that you should be complaining to. Walmart can only operate this way because their contract with VZ permits them to.
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so a walmart employee can't take three minutes to call a 1-800 number and get the customer set up 😕 At leaste they could dial it and hand the phone to the customer, that at leaste would be something.
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Nope. Walmart store policy is that the reps are NOT under any circumstances to activate a prepaid phone for the customer. Also, they are NOT to go over customer bills, advise anything for warranty...etc. In other words:
Wal-mart will sell you...but don't come back for any help.
If it is a postpaid they will activate the phone for the customer. Here is something though. I saw a phone come in right after they activated the phone and the battery meter showed two bars. I asked about that and the customer said the rep assembled the phone and did a programing the phone and then handed it to them.
Can't wait for battery issues! With LiOn batteries it is vital that the first couple charges be full charges...not just putting on th...
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Wal-mart will sell you...but don't come back for any help.
If it is a postpaid they will activate the phone for the customer. Here is something though. I saw a phone come in right after they activated the phone and the battery meter showed two bars. I asked about that and the customer said the rep assembled the phone and did a programing the phone and then handed it to them.
Can't wait for battery issues! With LiOn batteries it is vital that the first couple charges be full charges...not just putting on th...
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Supposedly all the new Inpulse phones that WalMart and Best Buy are recieving can't be activated by anyone other than that 1-800 number. The ESN's are locked.
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I wonder what happens if they are activated, then the account ESN is changed to a dummy ESN, then a new account is created with the unlocked ESN?
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The Wal-Mart ESNs are not locked. They bring them to our store at least once a day. We do a service only activation just like they were providing their own equipment. If Wal-Mart can't or won't take the time to help the customers that it their loss. And I gain the trust of the customer that we do know what we are doing and they will come back to us.
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Thats what walmart gets. The orginal poster is doing his/her job. Doing what he/she gets paid to do. Help customers and provide solutions.
If walmart cannot spend the time to help a customer, then why give them any business? We're not here for walmarts "policies" or "contract's" best interests. We are here for the customers best interests.
I see people with water damaged phones all the time. Some get very smart. They go over to target or walmart and buy a prepaid phone for $59. Take it out o the package, hand it to me, and say here activate this for me. I guess thats one of the downfalls of being big business. You can't focus on the little things. You know, like paying attention to the customer.
If walmart cannot spend the time to help a customer, then why give them any business? We're not here for walmarts "policies" or "contract's" best interests. We are here for the customers best interests.
I see people with water damaged phones all the time. Some get very smart. They go over to target or walmart and buy a prepaid phone for $59. Take it out o the package, hand it to me, and say here activate this for me. I guess thats one of the downfalls of being big business. You can't focus on the little things. You know, like paying attention to the customer.
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Yeah, the newer prepaid phones can't be activated on postpay accounts. You used to be able to do that...maybe a year or so ago. Can't do it any more. I think they started making prepay specific phones with the InPulse launch, but I could be wrong.
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spum said:
Yeah, the newer prepaid phones can't be activated on postpay accounts. You used to be able to do that...maybe a year or so ago. Can't do it any more. I think they started making prepay specific phones with the InPulse launch, but I could be wrong.
They used to be this way and some of the older one may still be, but since they worked out how to bill Get It Now to prepay they are all the same. I've activated prepay phones as postpay and postpay phones as prepay. I have customers go to Target and get the PN210 for something like $60 bucks and bring it in to activate when they water damage their phone. Heck I offer it as a suggestion sometimes. Better that than them buying some piece of crap o...
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The new ones won't let me do an ESN change and put them on postpay. EROES gives the error message that they must be activated on a prepay.
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I just, not even an hour ago, activated a V276 someone brought in still in the inpulse packaging. I do use I2K to activate the phone and not eroes. (I2K is a verizon account & billing program)
So wether you couldn't do it before or not, you can do it today! 🙂
So wether you couldn't do it before or not, you can do it today! 🙂
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This is what I was doing. But apparently the regional rep for Walmart saw that he wasn't getting commission on some of his phones were sold. He had it researched and found out we got paid. So he threw a big hissy fit. I just told this customer that came in this verbage:
"I am sorry that wal-mart does not take the time to do what Verizon is paying them to do. However, I do believe that Wal-Mart has a return policy. I would take that phone back and get a refund. Just think, if they care this little about you when activating a phone, imagine how much they will do if you ever have a problem. When you come back, I would be more then happy to sell you the same phone, and make sure it is activated before you leave. Also, you would then b...
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"I am sorry that wal-mart does not take the time to do what Verizon is paying them to do. However, I do believe that Wal-Mart has a return policy. I would take that phone back and get a refund. Just think, if they care this little about you when activating a phone, imagine how much they will do if you ever have a problem. When you come back, I would be more then happy to sell you the same phone, and make sure it is activated before you leave. Also, you would then b...
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screw verizon's account rep, it is his responsibility to train the people selling these products to know what the are doing not yours. I would keep activating them and tell hime to shove it.
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yeahright said:
screw verizon's account rep, it is his responsibility to train the people selling these products to know what the are doing not yours. I would keep activating them and tell hime to shove it.
I whole heartely agree with this, but in my case Walmart's rep is my rep too.
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Im sure they are but I havent run into this problen yet. So I'm not sure what will happen.
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Ok, did you catch the part where i said hand it to customer. They could at leaste have the custoemr do it while in store to make sure there is no problems.
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we do the same thing at our cingular store. 🤣
cust: ugh i got this from wally world and they told me i had to set it up.
us: why'd you get it there?
cust: it was cheaper.......isnt it all the same? cingular isnt cingular in wal-mart or something?
us: no its not the same..........YOU LEAVE HER WITH AN ACTIVE PHONE!
🤣
cust: ugh i got this from wally world and they told me i had to set it up.
us: why'd you get it there?
cust: it was cheaper.......isnt it all the same? cingular isnt cingular in wal-mart or something?
us: no its not the same..........YOU LEAVE HER WITH AN ACTIVE PHONE!
🤣
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Lol...that is evil...but works..
Do what you can, cuz I know wally world is cheap and dumb like that..hehe
Do what you can, cuz I know wally world is cheap and dumb like that..hehe
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