Verizon / Planned Obsolescence
Can't stand Verizon.
They sold me a phone 2 1/2 years ago. The battery is shot, so I go to the Verizon store to buy a new one.
Verizon doesn't carry my phone anymore more so... no battery. The phone says Verizon on it, I bought it from Verizon, I pay Verizon for service on that phone they sold me, and now I get to pay for wireless service and Verizon won't provide the accessory for me to have a working phone.
I have 4 options
1. the $127 option, buy a new phone, cheapest phone $127
2. the $350 option, buy out the plan at $175/per line
3. $2400 option, sign a new contract for 2 years and get a free phone.
4. $0 option, limp along using phone only when plugged in for 2 hours, until contract expires.
They are using a str...
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They sold me a phone 2 1/2 years ago. The battery is shot, so I go to the Verizon store to buy a new one.
Verizon doesn't carry my phone anymore more so... no battery. The phone says Verizon on it, I bought it from Verizon, I pay Verizon for service on that phone they sold me, and now I get to pay for wireless service and Verizon won't provide the accessory for me to have a working phone.
I have 4 options
1. the $127 option, buy a new phone, cheapest phone $127
2. the $350 option, buy out the plan at $175/per line
3. $2400 option, sign a new contract for 2 years and get a free phone.
4. $0 option, limp along using phone only when plugged in for 2 hours, until contract expires.
They are using a str...
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Do you honestly think that VZW should carry accessories for your handset indefinitely? You yourself said your phone is 2 1/2 years old. Cell phones age as fast as computers. What you buy today is outdated tomorrow. You state that your cheapest option is $127. I assume you are wanting to buy a phone without signing a new contract. If you sign a new contract there are 2 or 3 phones that are only $29.99. If you've had the phone for 2 1/2 years then you should be eligible for a new handset. I'll quit rambling now and let others comment.
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lol... i run into customers like this all the time. break in to you piggy bank and buy a new phone or buck up little camper and sign a new agreement. if your not going to sign it with verizon your going to sign it with someone else. or go pre paid and get raped every month in airtime cost. 😉
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Glad you think it's so funny that your customers make such unreasonable requests, like a wireless carrier that provides parts for the equipment and service they sell.
Which carrier do you work for BTW.
Which carrier do you work for BTW.
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go on to accessorygeeks.com...they will more than likely havea battery really cheap..and get over it
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do you really think any cell carrier is going to have parts after 2 1/2 years. think of how many phones they come out with in that time. and it is not only vzw. the other carriers are the same. your best bet is to check ebay or the phone manufacturer. cell carriers dont manufactur the phones. also which phone do you have. maybe some one on here can help you get a battery. if you have say an audiovox 9155 i may have a battery. or lg 6000.
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serious why dont i just run on down to the local car dealer and get a part for a car that is out of production. could you imagine how big of an iventory room a store would need to stock every accessory for every phone model made just in hopes that we can cater to a customer who is not willing to bid fair well to their out of date handset.im not trying to be a jerk but no company out there is going to meet those expectations.
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I think there is a Federal law for car manufacturers to make parts available for 10 years after a vehicle is discontinued.
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What new technology am I missing here with my outdated phone. It rings, I answer and talk to caller. It's a phone.
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It may come as surprise to you to know that Verizon is NOT the manufacturer of your phone. So when LG, Motorola, or Samsung is no longer making the model of phone that you have then the accessories or replacement parts are no longer available. The corporate locations will have batteries on hand for 6 months to a year from the time it is no longer produced. I do my best to convince my customers at the time they get new phones to purchase an extra battery because there may not be one in a year when your original craps out. Most do not. You may still be able to find extra batteries or whatever accessories that you need from an on-line source if you look hard enough.
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nwdavis said:
It may come as surprise to you to know that Verizon is NOT the manufacturer of your phone. So when LG, Motorola, or Samsung is no longer making the model of phone that you have then the accessories or replacement parts are no longer available. The corporate locations will have batteries on hand for 6 months to a year from the time it is no longer produced. I do my best to convince my customers at the time they get new phones to purchase an extra battery because there may not be one in a year when your original craps out. Most do not. You may still be able to find extra batteries or whatever accessories that you need from an on-line source if you look hard enough.
My phone has been disconti...
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it's all in the underlaying things.......
Check your battery. Does it say NiCd? If so, they don't make batteries out of Nickel and Cadmium anymore. They are all Lithium Ion batteries now.
You might want to try a battery store. I know that here in Nashville, there are stores that sell batteries and can order batteries for anything (phones, power tools, etc.)
Check your battery. Does it say NiCd? If so, they don't make batteries out of Nickel and Cadmium anymore. They are all Lithium Ion batteries now.
You might want to try a battery store. I know that here in Nashville, there are stores that sell batteries and can order batteries for anything (phones, power tools, etc.)
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oooh big word, obsolescence. I don't even know what that means. anyway. You have overlooked a couple other options.
APRX. $50 - $100. Buy a new battery. You can always check other places for a battery. Radioshack carries OUTDATED accessories for a while usually. And since most Radioshacks do not carry Verizon any longer, it may be discounted or clearanced.
Please realize though if you go to any other carrier and expect a phone for less than $200 dollars without a contract or a good prepaid plan with a cheap phone and cheap rate. You are going to be disappointed over and over again.
Good luck hope you find a good resolution to your problem.
APRX. $50 - $100. Buy a new battery. You can always check other places for a battery. Radioshack carries OUTDATED accessories for a while usually. And since most Radioshacks do not carry Verizon any longer, it may be discounted or clearanced.
Please realize though if you go to any other carrier and expect a phone for less than $200 dollars without a contract or a good prepaid plan with a cheap phone and cheap rate. You are going to be disappointed over and over again.
Good luck hope you find a good resolution to your problem.
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batteries plus, or any place that specializes in batteries. you can also look on ebay, prolly find one cheaper than you would have in-store. Stores are expected to carry accessories for what they currently sell, items for older phones are hard to find. Hey, I'd love to make a sale off someone for a cdm8900 battery, but I ain't going to find one in our area or our DC, so I'll tell them head down the road three blocks to the batteries plus. at least if i can't help them, i'll direct them where they can get helped.
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This post was pointless. I hate to tell you love but there is no carrier thats gonna carry parts for a cell phone if the manufacture STOPS MAKING THEM!!!
Oh yeah, planned obselescence(sp?) is built into almost everything we buy anymore including our houses, cars, appliances, cell phones, computers, electronics... heck even clothese could count under this because styles come in favor while others go out...
To quote Forrest Gump:
$hit happens
Oh yeah, planned obselescence(sp?) is built into almost everything we buy anymore including our houses, cars, appliances, cell phones, computers, electronics... heck even clothese could count under this because styles come in favor while others go out...
To quote Forrest Gump:
$hit happens
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actually he didn't say it like that. he said
"it happens".
just to be technical and annoying....
"it happens".
just to be technical and annoying....
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Relax.
Ignore the rude comments.
What phone do you have? I'm sure someone here will be able to find a supplier online with a battery for less than the VZW store would have it for anyway. There are a LOT of suppliers out there with very good prices. Do a google search, or an amazon search. If you want to keep the phone, and the batteries are cheap, buy 2.
I have the Samsung 650 and bought a second battery from Samsung when I got the phone. (I bought the desk charger too). I alternate them and always have a full battery, and they last a long time when fully discharged.
Best,
Jeff
Ignore the rude comments.
What phone do you have? I'm sure someone here will be able to find a supplier online with a battery for less than the VZW store would have it for anyway. There are a LOT of suppliers out there with very good prices. Do a google search, or an amazon search. If you want to keep the phone, and the batteries are cheap, buy 2.
I have the Samsung 650 and bought a second battery from Samsung when I got the phone. (I bought the desk charger too). I alternate them and always have a full battery, and they last a long time when fully discharged.
Best,
Jeff
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pollyusa said:
I am going to tell everyone who will listen what about Verizon's extremely poor customer service and bait and switch tactics... starting with every every forum and phone plan review on the internet.
But this really shows your maturity level, you don't want help you want to pout 😢 and act like a baby. I have an lg 4400 which is much older then 2.5 years, I can buy a battary off ebay for five bucks. Do the funky chicken somewhere else. 🤣
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C'mon, join the Revolt!!! I'm gunna march right into my COMPusa and yell at them for not carrying DIMM RAM for my old Pentium 100!!! and I need a 28.8kbps Modem for my 386sx25, and a new 100mb hard drive (have a working disc pack for windows 3.1, but not a working hard drive for it. They're only 10 years old at the oldest, and they should still keep parts for servicing them!! Hey, while we're at it, my TOYOTA dealership doen't have the orignal stock rims for my 94 Camry, all they have are compatable sized but very expensive vanity rims. and Why should I have to pay for them as well? and my C-Band Dish...
It's all a conspiracy, we must stop the evil corporate machine from evolving and making our lives more simplified and our computers/phon...
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It's all a conspiracy, we must stop the evil corporate machine from evolving and making our lives more simplified and our computers/phon...
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she made the same complaint almost 2 months past.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
yeah she doesn't want help. She should, the first thing she needs help with is changing her pad.
....so cheap she recycles arguments.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
yeah she doesn't want help. She should, the first thing she needs help with is changing her pad.
....so cheap she recycles arguments.
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In the time it took you to cry and whine and make this post you could have ordered a battery from the manufacturer, and had it on its way to you.
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Since people have given you the Ebay answer...often..and more often. Heck, I even did the work and provided a link for you. Why must you continue?
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here are some things you probably didn't consider. why? well, because you most likely can't think for yourself.
1) log onto ebay, buy a batter from there for $20
2) your "$2400 option" actually gets you free phones valued between $200-$300 plus service for two years.
3) with you "buying out the contracts" at $350 means you would most likely sign up with another "$2400 option" with a different carrier
4) you can limp along with your phones until your contract expires, then cancel service for free, then protest how everyone is out to get you, then once your tired of doing that, you can retire into a small cave in colorado living the rest of your days as a hermit.
1) log onto ebay, buy a batter from there for $20
2) your "$2400 option" actually gets you free phones valued between $200-$300 plus service for two years.
3) with you "buying out the contracts" at $350 means you would most likely sign up with another "$2400 option" with a different carrier
4) you can limp along with your phones until your contract expires, then cancel service for free, then protest how everyone is out to get you, then once your tired of doing that, you can retire into a small cave in colorado living the rest of your days as a hermit.
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Maybe if you trying to chat my friend... Instead you decided to bash a company because they don't offer equipment that has been retired. I will tell you this, VZW offers fantastic upgrade options, a lot better than most other companies. At least they didn't tell you that you had to pay an "upgrade fee" to upgrade, or offer you no discount at all.
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Animosity_Reigns said:
Maybe if you trying to chat my friend... Instead you decided to bash a company because they don't offer equipment that has been retired. I will tell you this, VZW offers fantastic upgrade options, a lot better than most other companies. At least they didn't tell you that you had to pay an "upgrade fee" to upgrade, or offer you no discount at all.
Which is why we consitently maintain the lowest churn percentage quarter after quarter. Polly, if you think you're being screwed by our upgrade options, go to another carrier and check theirs out- you'd blow an artery.
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what kinda of phone is it, guarantee you aries and some other third party companies make cheap batteries for it, they do most older phones, the agent i work for carries a lot of batteries from old models up to three years, i probably have one hanging on my wall right now. Just call an agent location or a radio shack, or better yet get one off ebay for $10.
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It's funny you hate Verizon because you have an old piece of crap. Upgrade and get over it. Why would you want to carry an old, raggedy, crusty phone anyway?
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Points i've noticed you keep dodging.
1. What kind of a phone is it?
2. Where have you looked.
3. Would it KILL you to take the one major piece of advice everyone's beend throwing out, LOOK ON EBAY. If there's a planned obsolesence, or whatever you said, then explain to my how 6 lg phones, 5 moto's and just about every nokia phone i've seen use the same style batteries.
Lg- 3200,3300,6100,4700,4650,5200,8100
Moto: v60(series),260,265/76,two TMO's phones, one my girlfriend has. also the 710/815 use the same type.
I mean, we gave about the same advice in march when you first posted this. Why cut and paste anyway? If you don't like the troll thing, why haven't you taken any action? Do what you said you would, close out the line, get...
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1. What kind of a phone is it?
2. Where have you looked.
3. Would it KILL you to take the one major piece of advice everyone's beend throwing out, LOOK ON EBAY. If there's a planned obsolesence, or whatever you said, then explain to my how 6 lg phones, 5 moto's and just about every nokia phone i've seen use the same style batteries.
Lg- 3200,3300,6100,4700,4650,5200,8100
Moto: v60(series),260,265/76,two TMO's phones, one my girlfriend has. also the 710/815 use the same type.
I mean, we gave about the same advice in march when you first posted this. Why cut and paste anyway? If you don't like the troll thing, why haven't you taken any action? Do what you said you would, close out the line, get...
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They are just the kind of person that lives to complain. That's all there is to it.
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I know. I'm just trying to half-ass look like i'm trying to help. for the betterment of mankind, or something like that.
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pollyusa said:
To all who were trying to be helpful, my thanks.
You're welcome, and next time, instead of starting a thread titled "Verizon's Planned Obsolence," you might want to try a title like, "I need help finding a battery" ..that way you wouldn't sound so retarded and people would be glad to help you out.
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yeah i was trying i still haven't seen you say the model of your phone, that kinda of limits the help 🙄
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The reason I reposted is because my contract with Verizon expired today and I am still annoyed with Verizon.
I limped along for 2 months with a a phone that worked off and on due to the battery. To give an idea of the use on this phone I managed to get it working for a total of 13 minutes of calls in the last 2 months. I did not get a new battery from ebay or some other source because I knew I couldn't use that phone again with a new carrier. The phone was a LG-VX2000.
I paid for a service and was unable to use the service because Verizon couldn't provide the parts for the phone they sold me.
Verizon's customer service regarding this was poor at best. As a matter of fact they sounded like some of the people here. Your tough luck..no...
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I limped along for 2 months with a a phone that worked off and on due to the battery. To give an idea of the use on this phone I managed to get it working for a total of 13 minutes of calls in the last 2 months. I did not get a new battery from ebay or some other source because I knew I couldn't use that phone again with a new carrier. The phone was a LG-VX2000.
I paid for a service and was unable to use the service because Verizon couldn't provide the parts for the phone they sold me.
Verizon's customer service regarding this was poor at best. As a matter of fact they sounded like some of the people here. Your tough luck..no...
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I think its fair to say (from all perspectives), that the system of cell phone providers, isn't too forgiving.
Contrary to popular belief, Verizon isn't responsible - atleast not yet by law that is. They can offer whatever they see fit for however long they see fit. And don't think it is just Verizon. EVERY cell provider is the same.
What should have happend:
You go to the store, they dont have a battery. They suggest upgrading. You say no. They say, well, you can always try the internet stores that specialize in wireless accessories - they may have the part you need. I cant promise you, but its worth a shot.
Now would that have been ok to hear?
Contrary to popular belief, Verizon isn't responsible - atleast not yet by law that is. They can offer whatever they see fit for however long they see fit. And don't think it is just Verizon. EVERY cell provider is the same.
What should have happend:
You go to the store, they dont have a battery. They suggest upgrading. You say no. They say, well, you can always try the internet stores that specialize in wireless accessories - they may have the part you need. I cant promise you, but its worth a shot.
Now would that have been ok to hear?
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WirelessZoneJerry said:
I think its fair to say (from all perspectives), that the system of cell phone providers, isn't too forgiving.
Contrary to popular belief, Verizon isn't responsible - atleast not yet by law that is. They can offer whatever they see fit for however long they see fit. And don't think it is just Verizon. EVERY cell provider is the same.
What should have happend:
You go to the store, they dont have a battery. They suggest upgrading. You say no. They say, well, you can always try the internet stores that specialize in wireless accessories - they may have the part you need. I cant promise you, but its worth a shot.
Now would that have been ok to hear?
Trust me, we try to he...
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pollyusa said:
The reason I reposted is because my contract with Verizon expired today and I am still annoyed with Verizon.
I limped along for 2 months with a a phone that worked off and on due to the battery. To give an idea of the use on this phone I managed to get it working for a total of 13 minutes of calls in the last 2 months. I did not get a new battery from ebay or some other source because I knew I couldn't use that phone again with a new carrier. The phone was a LG-VX2000.
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so let meget this straight you didn't buy a new battery becasue you couldn't take the phone and use it with another carrier? 🙄 Your an idiot i am not wasteing anymore time trying to help you, anyone with an iq over...
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OK OK OK, Polly....Sooooooo...I guess that you are missing the fact that all of us who are on commission would love to make money on your battery, whether $5 or $25. So if it's available we are going to try to get it for you. You seriously need to get over yourself and stop boo-hooing over something that Verizon nor its employees, direct or otherwise, have control over. Like we all agree, BUY IT ON EBAY!! For crying out loud, you can buy a grilled cheese with the impression of Christ on it 😳 ....I think you can find your battery. 🙄 😁
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http://cgi.ebay.com/LG-VX2000-VX-2000-lion-Battery-N ... »
Check this out. cheap battery. 9 bucks dude.
😛
Check this out. cheap battery. 9 bucks dude.
😛
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I wanted to point something out, read below-
From the original post of pollyusa:
They sold me a phone 2 1/2 years ago. The battery is shot, so I go to the Verizon store to buy a new one.
From the pollyusa post of 5/12 @ 2:59:
I did not get a new battery from ebay or some other source because I knew I couldn't use that phone again with a new carrier.
so......
You complaint is that you could no go to the Verizon store and buy a battery for what would be most likely 20 to 30 dollars. Come to complain that evil Verizon does not stock what you need when you need and is denying you the use of your service in some manner and that some conspiracy abounds for obsolesence.
Then, the educated masses with varying levels courtesy, adv...
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From the original post of pollyusa:
They sold me a phone 2 1/2 years ago. The battery is shot, so I go to the Verizon store to buy a new one.
From the pollyusa post of 5/12 @ 2:59:
I did not get a new battery from ebay or some other source because I knew I couldn't use that phone again with a new carrier.
so......
You complaint is that you could no go to the Verizon store and buy a battery for what would be most likely 20 to 30 dollars. Come to complain that evil Verizon does not stock what you need when you need and is denying you the use of your service in some manner and that some conspiracy abounds for obsolesence.
Then, the educated masses with varying levels courtesy, adv...
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After reading this i thought to myself that i have an old verizon phone and i wanted to see if i could find a battery for it. So i went to my local RADIOSHACK and i found that battery. So i have no idea what this person is talking about because you can find anything at your local RADIOSHACK or on Ebay.
(This reply was submitted by *radioshacker's* friend. *radioshacker* may or may not agree with the views exposed in this reply.
(This reply was submitted by *radioshacker's* friend. *radioshacker* may or may not agree with the views exposed in this reply.
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Unfortunatelly is not the carrier's responsibility to always provide accessories for the customer. We pay for a service and we get that, we make calls and receive calls, that's what the service consists of.
For handset replacement they offer insurance. Batteries unfortunatelly are seen as "disposable" items so they won't be covered. Phones get discontinued like cars or anything else does. If the stores were to keep stock of every single phone that comes and goes then their stores wouldn't be even big enough! lol
Your best bet at this point is EBAY, be real careful and read EVERY fine print and check feedback ratings and return policies.
sorry you are having so much trouble with this. Don't get mad at your carrier. Like for say if th...
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For handset replacement they offer insurance. Batteries unfortunatelly are seen as "disposable" items so they won't be covered. Phones get discontinued like cars or anything else does. If the stores were to keep stock of every single phone that comes and goes then their stores wouldn't be even big enough! lol
Your best bet at this point is EBAY, be real careful and read EVERY fine print and check feedback ratings and return policies.
sorry you are having so much trouble with this. Don't get mad at your carrier. Like for say if th...
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everyone who's keeping this post alive let it go.
...And when theyve given you their all,
Some stagger and fall.
After all its not easy,
Banging your heart against some mad buggers wall.
...And when theyve given you their all,
Some stagger and fall.
After all its not easy,
Banging your heart against some mad buggers wall.
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