VZW Customer service call backs?
Has anyone recently been contacted by a person claiming to be a representative of Verizon Customer Service, stating that because you (the subscriber) has called 611 in the last month they are calling to make sure that your customer service questions were answered and/or that you do not currently have any problems or issues that still need to be resolved. Or is this a scam?
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LMAO!!! 🤣 🤣 🤣
You must call them A LOT!!!!
They did that to my sister (and she called them a lot)
You must call them A LOT!!!!
They did that to my sister (and she called them a lot)
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It's not a SCAM unless someone is asking you for credit card or banking account info!
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Yea, as long as not asking for any credit card info, sometime they call just to update your price plan over the phone.
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I had the same thing happen about two weeks ago...they were just making sure my issues were resolved and if I had anymore questions....It's deffinately not a scam! Just good customer service!!! 😉 😁
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they are just doing a survey to make sure you had your issues resolved, and how the rep you dealt with was. It is verizon's way to make sure the reps are doing their jobs.
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Thanks all,
just have never had CS call me back, thought it was strange.
again thanks.
just have never had CS call me back, thought it was strange.
again thanks.
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As a former VZW employee I can tell you that quality control is a HUGE part of the company. I was in telesales and if they monitored your call and you didn't say certain things or cover certain topics you got spoken to. Hence being a FORMER employee.
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yes, i'm still doing cust serv until 2/28/06. they try to get first call resolution so that why they want u to say all this stuff so a customer is "well infrmd" and will not need to call back...my theory is, forget first call....resolve the concern they called in about instead of giving them all this extra crap just leaving them confused or they forget what u said. (unless its important like a passed bill so their service doesnt get shut off or they're already over their mins)
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There is a repeat caller team that specifically handles those who call repeatedly within a short time frame. It is very expensive for a company to have customers repeat calling them, so the outbound team tends to be more senior representatives who are trying to 100% fix your problem so you don't call in (i.e. cost them money) anymore.
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