Question about Verizon awful customer service
I know Verizon has great phone service, but I have decided that because of the awful customer service I have received by Verizon in the past 2 years I won't be renewing my contract.....the last time I talked to a service rep I told them I was going to port my 4 numbers and they were like "ok". I really consider this sad since I have been a loyal customer for 12 years now (GTE before they took over, I miss GTE âšī¸ ).
The question I have is, what company is close to as good in call quality in the Silicon Valley area with a good and caring customer service? If anyone has any pointers please let me know.
Thanks
The question I have is, what company is close to as good in call quality in the Silicon Valley area with a good and caring customer service? If anyone has any pointers please let me know.
Thanks
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the last time I talked to a service rep I told them I was going to port my 4 numbers and they were like "ok".
Judging from my conversations I think (this is my assumption entirely) VZW CS has some HARD RULES about non-coercing the customer into anything.
This is why you can say things to em, like I'm leaving because of this-or-that, and they'll be like "ok..." - they'll advise you of early term fees and stuff. but they'll just say "OK" to "I'm going to cancel" - This made me think that this is some CORP RULE with regards to CSR.
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I imagined that, but the only reason I said it is because of all the history I have had of bad customer service.
To be blunt, I really don't care what their policies are....I have owned a customer service business myself, for the past 10 years and I know how to tell when a company just doesn't give a sh!t anymore...either because of bad management or they have so many customers that losing a few won't matter, they consider it the customer's loss, not the companies. I can't believe they would have better service before number porting went into law. I would always upgrade my phones in Verizon stores but this last upgrade the service was so bad that I ended up doing it at Radio Shack. I am just glad I don't have long to go till my contract...
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To be blunt, I really don't care what their policies are....I have owned a customer service business myself, for the past 10 years and I know how to tell when a company just doesn't give a sh!t anymore...either because of bad management or they have so many customers that losing a few won't matter, they consider it the customer's loss, not the companies. I can't believe they would have better service before number porting went into law. I would always upgrade my phones in Verizon stores but this last upgrade the service was so bad that I ended up doing it at Radio Shack. I am just glad I don't have long to go till my contract...
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I agree 100% and after reading numerous posts on these forums, it seems to follow here too. It seems that a lot of Verizon customers on these forums are trying to help each other with problems, while a lot of Verizon employees spend the majority of their time here, either confusing or insulting the customers. What the Hell could have gone wrong in the company that used to be really great with their customer service? I run a fairly decent sized company and I can say for sure, that if I found my employees insulting my customers on forums like these, they'd get one warning, and then be looking for other jobs. I can't imagine why Verizon management allows this. They must know about it and it isn't that hard to figure out who the people are in th...
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You make a very valid point. I support this view. However:
I don't think Verizon or any company can legaly control what you say or do outside of the job.
I'm guessing if the posts don't violate rules (i.e. disclose internal company data, customer info etc..) and are not done from Verizon Wireless call centers (i.e. from the job.) the VZW cannot do anything about it.
Neither should they be able to, since then they would trample peoples constitutional rights.
Nor should any other company be able to.
The behaviour you describe stems from a very known psycological phenomenon.
If one deals with something every day, one developes a) develops a very thick skin (experience), b) begin to hate it, c) knows everything about it, and...
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I don't think Verizon or any company can legaly control what you say or do outside of the job.
I'm guessing if the posts don't violate rules (i.e. disclose internal company data, customer info etc..) and are not done from Verizon Wireless call centers (i.e. from the job.) the VZW cannot do anything about it.
Neither should they be able to, since then they would trample peoples constitutional rights.
Nor should any other company be able to.
The behaviour you describe stems from a very known psycological phenomenon.
If one deals with something every day, one developes a) develops a very thick skin (experience), b) begin to hate it, c) knows everything about it, and...
(continues)
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While I agree with you on the free speach issue (1st Amendment to the U.S. Constitution) most States in the U.S. are also "Employment at Will" States. What that means is that we as employers have the right to terminate an employee for any reason that does violate the 'protected' groups enumerated in the various other constitutional amendments, such as Race, Religion, Sex, etc. As an employer who has had up to 500 employees at a time, I can say that I don't care what an employee does on his or her off work time, as long as his/her actions don't conflict with my business. If on the other hand, these employees, who are supposed to be helping my customers while at work, were found to be in any way hurting or insulting my customers on their off t...
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Insight! Wow, Nice post!
Respect/Thanks.
(I hope you know what I meant with the Free Speech tho... Yes..?) I was slammed here more than anyone, most of those posts
are gone.
-DK
Respect/Thanks.
(I hope you know what I meant with the Free Speech tho... Yes..?) I was slammed here more than anyone, most of those posts
are gone.
-DK
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Ok everyone just calm down.
A. The customer service reps are human. You aren't talking to the CEO of the company or anyone that's gonna take a personal hit if you leave. If you leave, most reps don't care and some just don't like kissing butt. Some will go through the "oh please don't leave us, we value your business" spiel just in case the call is being monitored.
The cold hard truth is, most customers are just a number/voice coming through on the phone. You hang up, you're likely forgotten about 5 minutes after doing so. We'd all like to believe that these big corporations love each and every one of us (the customers) and that the age old saying "the customer is always right" is not completely dead...but...come on... đ
B. I...
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A. The customer service reps are human. You aren't talking to the CEO of the company or anyone that's gonna take a personal hit if you leave. If you leave, most reps don't care and some just don't like kissing butt. Some will go through the "oh please don't leave us, we value your business" spiel just in case the call is being monitored.
The cold hard truth is, most customers are just a number/voice coming through on the phone. You hang up, you're likely forgotten about 5 minutes after doing so. We'd all like to believe that these big corporations love each and every one of us (the customers) and that the age old saying "the customer is always right" is not completely dead...but...come on... đ
B. I...
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