I really want a new phone but...
I really want a new cell phone (preferably the nokia 6236i) but I'm not eligible for the NE2 until next fall. I am also poor so I cannot afford to pay full retail value. Are there any websites I could check out that may offer the phones at a discount (besides ebay) or does anyone have any advice?
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Ask your friends for their used phones... I've sold my vx6000, vx7000 and vx8000 to my friends since I don't need it (I have E815).
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MERIT PLAN BUDDY.
if your on a plan that's $59.99 or higher and have been for a year or longer they can give you a phone at a new activation price. if you agree to a new 2 year contract. and new every two won't be valid so you can't use it on the merit deal.
call and ask a few reps. if your on a plan lower than that your outta luck.
if your on a plan that's $59.99 or higher and have been for a year or longer they can give you a phone at a new activation price. if you agree to a new 2 year contract. and new every two won't be valid so you can't use it on the merit deal.
call and ask a few reps. if your on a plan lower than that your outta luck.
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🤠i thought it was $59.99. i know a few that have gotten it done on that plan.
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I can't believe how many customers I've seen with a Merits Program code on their account that can't seem to a pay a bill on time to save their life. What makes them a good customer (besides the late fee revenue and reconnect fees they generate)? I wish the program were a little bit more discriminating. That way I'd feel like the extra care were supposed to throw their way is somehow deserved.
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i say forget it. i'm not sure if you know this but everytime a customer comes in and gets this kind of stuff approved somehow, it takes money out of the sales reps pockets. now i know that you don't really care, but trust me, the sales rep does. we take these jobs to make money, and that's what we like to do. now we understand when people are in a tough situation and really need a phone, but i can't stand it when a customer gets this crap approved for and early upgrade just because "they don't like their phone". that's a bunch of crap. it makes me want to go to their job and take things and then ask for them half off just because i'm there and that's what i think i should get. stop trying to get around the system and just live with it. sorry...
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youareamoron said:...
i say forget it. i'm not sure if you know this but everytime a customer comes in and gets this kind of stuff approved somehow, it takes money out of the sales reps pockets. now i know that you don't really care, but trust me, the sales rep does. we take these jobs to make money, and that's what we like to do. now we understand when people are in a tough situation and really need a phone, but i can't stand it when a customer gets this crap approved for and early upgrade just because "they don't like their phone". that's a bunch of crap. it makes me want to go to their job and take things and then ask for them half off just because i'm there and that's what i think i should get. stop trying to get around
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Im sure that you cant be serious!!!
But if you are then you must be one of the reps that give cellphone companies a bad name!
you are a moron!!!
But if you are then you must be one of the reps that give cellphone companies a bad name!
you are a moron!!!
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i didn't say they take money out of my check, but we make no money off of early upgrades. and like i said, i have no problem doing it for those who really need it, but i'm sick of people just complaining because they want a newer phone before their newe2. its bs. just got to deal with another one today, lady only had her phone 1 year, thing was in perfect condition and she had insurance even if it wasn't. but no she wanted the 9800 so she calls cust service and they give her anything she wants. my manager would never have said yes, but customer service does anything just to not have to listen to the customers, and that sucks for us. but if you think that makes me a bad person because i'm sick of doing things for free for people who don't rea...
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As a customer I think it doesn't & shouldn't hurt to ask.....especially if a new phone with new technology comes out - that was not available ar the time you purchased the current phone.
There is a difference bewteen wanting to upgrade & just wanting a trade. Not to mention upgrading to a feature packed phone generates more money for VZ Wireless if the customer then subscribes to Vcast - just an example... I have done this myself - now that I think of it - barely even use the Vcast - so the company now just gets 15.00 more from me every month. Obviously I should cancel it - this is just an example.
Happy customers refer new customers & are repeat customers - as a "sales" rep you should also be very concerned with that. So if a cu...
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There is a difference bewteen wanting to upgrade & just wanting a trade. Not to mention upgrading to a feature packed phone generates more money for VZ Wireless if the customer then subscribes to Vcast - just an example... I have done this myself - now that I think of it - barely even use the Vcast - so the company now just gets 15.00 more from me every month. Obviously I should cancel it - this is just an example.
Happy customers refer new customers & are repeat customers - as a "sales" rep you should also be very concerned with that. So if a cu...
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This is taking no money out of the sales people's pockets.I can guarantee you that 100%.It sounds like this sales person is extremely lazy. The first core value of Verizon Wireless is Customers First. Customer loyalty and Customer Service is critical in consumer america going into 2006. This is why Verizon Wireless loses the least amount of customers by a land slide in the wireless industry.Verizon Wireless offers the $25 refferal credit for it's customers. Refferal's are very critcical in growing the customer base of the company.
You are eligible to do an early upgrade with Verizon Wireless after one year of service on a $59.99 or higher calling plan. The bad thing about doing an early upgrade is that you do lose your new every two cred...
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You are eligible to do an early upgrade with Verizon Wireless after one year of service on a $59.99 or higher calling plan. The bad thing about doing an early upgrade is that you do lose your new every two cred...
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good point. Sometimes you have to provide customer service even if it does not make you money, by doing so, creates repeat customers for such items as accessories, or it creates a good image, a customer can say, go see this guy at this store, he will take care of you, even after the sale.
It is not the customers fault on how a person is paid, or how the policies work for your company. If Verizon gives a customer an early upgrade deal, that is what your employer (verizon) wants to do to keep a customer, it is your job to fulfill your employer's request. If you make nothing for it, that is what you agreed to when you took the job. No matter what job you have, there will always be some sort of free work involved to keep customers happy. ...
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It is not the customers fault on how a person is paid, or how the policies work for your company. If Verizon gives a customer an early upgrade deal, that is what your employer (verizon) wants to do to keep a customer, it is your job to fulfill your employer's request. If you make nothing for it, that is what you agreed to when you took the job. No matter what job you have, there will always be some sort of free work involved to keep customers happy. ...
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I agree with you that customer service is very important.
At the same time and early upgrade is supposed to be an EXCEPTION, for EXCEPTIONAL circumstances. Just being tired of your old phone is in no way an exceptional circumstance. No one is eligible for an early upgrade, that implies that that they are entitled, however there are some customers who qualify for one an early upgrade. Now if a customer has held there phone for over one year and are on a high enough price pland and they have some extenuating circumstances than and only than a rep, supervisor, manager should use there judgement to allow this individual to upgrade early. Unfortunately many do not use rational, sound judgement, and just want to say yes to every customer th...
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At the same time and early upgrade is supposed to be an EXCEPTION, for EXCEPTIONAL circumstances. Just being tired of your old phone is in no way an exceptional circumstance. No one is eligible for an early upgrade, that implies that that they are entitled, however there are some customers who qualify for one an early upgrade. Now if a customer has held there phone for over one year and are on a high enough price pland and they have some extenuating circumstances than and only than a rep, supervisor, manager should use there judgement to allow this individual to upgrade early. Unfortunately many do not use rational, sound judgement, and just want to say yes to every customer th...
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that is true, the customer rep should be trained on how to handle the case and do what they are to do for a customer in a situation, and if that does not satisfy the customer, then, the rep needs to pass the customer on to the supervisor, and so on. I was just pointing out that the customer is not at fault for getting early upgrades, the customer is just an average american, if you dont ask, you dont know, and when they ask and get it, there is no reason to point blame at a customer, point to the reps that are saying yes, if they are not to be saying yes.
Now on the Merits program, those customers are entitled to early upgrade every 12 months, that is a program that is available to the customer that meets certain criteria that verizon se...
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Now on the Merits program, those customers are entitled to early upgrade every 12 months, that is a program that is available to the customer that meets certain criteria that verizon se...
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I disagree about the "exceptional" for an upgrade...only because I was browsing through my local Verizon wireless store this past November - I just asked them to check my account because Verizon wireless had been calling me every week for a good month at least to upgrade (I avoided the call till finally curiousity got the best of me) and I wanted to know why when I knew neither line was up for renewal till sometime next year - I was actually suspicious someone else was calling - trying to scam me - ya know? Told them they didn't know what they were talking about.......Well the store said one was up in May 2006(1 yr contract) and the other October 2006(2 yr contract) and they said both were eligible for upgrade.....
Now - why are they call...
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Now - why are they call...
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