Most reliable network - HARDLY!
Has anyone else experienced declining VZW network coverage lately? I live in NYC - VZW's home - and the network coverage has been awful lately!!
I had 4-5 dropped calls in the past week and it's becoming unbearable. I called the CSR and she said that I hadn't likely 'updated' my phone lately to improve roaming capabilities - sure, always blame the victim first!
So after 'reprogramming' the phone by dialing *228, I've still had several dropped calls.
It's one thing to suffer with lousy (circa 2001) handsets, but if VZW can't maintain its "top quality" network, then it's time to switch.
Has Cingular's network improved??
I had 4-5 dropped calls in the past week and it's becoming unbearable. I called the CSR and she said that I hadn't likely 'updated' my phone lately to improve roaming capabilities - sure, always blame the victim first!
So after 'reprogramming' the phone by dialing *228, I've still had several dropped calls.
It's one thing to suffer with lousy (circa 2001) handsets, but if VZW can't maintain its "top quality" network, then it's time to switch.
Has Cingular's network improved??
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You are going to have some dropped calls with any wireless carrier. A CSR can call tier II to check our MARS system to check if the calls were actually dropped on your end, dropped calls show up. It depends on where you are too, if you are around a lot of big buildings or whatever, you may have some dropped calls. But as I said earlier, it's going to happen with EVERY service provider. VZW has proven to be the most reliable of the wireless carriers. When we remind you to do your *228 programming we are not blaming you, we are trying to help you and doing this update does help and is recommended every 30-60 days. We can see when you call in when you did it last. That's all.
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Wow - nothing like VZW checking out the forum pages to circumvent customer complaints. Again - your excuses amounted to blaming the victim.
Sorry - not every network has such frequent drops as I've had in NYC with VZW lately. The dropped calls happened in my own home in midtown - a busy commercial center that SHOULD have superior network coverage. Maybe VZW is too busy trying to limit Bluetooth options on its pi$$-poor handsets that it can't get its network coverage right.
It's only because of the very sad state of network maintenance in the US that you write that EVERY service has dropped calls. What BS!! Why doesn't VZW try increasing maintenance capex and build out its network instead siphoning cash for FAT exec salaries an...
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Sorry - not every network has such frequent drops as I've had in NYC with VZW lately. The dropped calls happened in my own home in midtown - a busy commercial center that SHOULD have superior network coverage. Maybe VZW is too busy trying to limit Bluetooth options on its pi$$-poor handsets that it can't get its network coverage right.
It's only because of the very sad state of network maintenance in the US that you write that EVERY service has dropped calls. What BS!! Why doesn't VZW try increasing maintenance capex and build out its network instead siphoning cash for FAT exec salaries an...
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The VZW employees are very, very adept at attempting to twist things so it is the Customer's fault. That in and of itself points to a root cause problem for the poor service provided by VZW. I believe, at their training, that instead of discussing their products, providing Customer Satisfaction, etc., they are simply given a list of quotes that go something like "No, that is the Customer's fault and not VZW's responsibility." Each day, they have to repeat their Mantra "VZW is perfect, our Customers are all idiots, troublemakers and complainers." I'm thinking all these people could not have possibly started out with such an incredibly poor attitude, it had to evolve from repeated intense brain washing.
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I have got to comment to this thread...
Among the numerous things that I dislike about VZW, like on the "V265" phone, there is no date. Not very intelligent of a decision; Also various stub antenna phones (for me) do not work well at all, like the vx6000 was it? the LG phone..
And of course some of the things like voice mail not just simply beeping and let you leave your message like other networks or the annoying unskippable "5" option to hear all about the message caller, VZW has proven to me that they're most likely the best.
I tried Tmobile/cingular a few times, but just didn't like them...Maybe it's all a matter of getting used to it, but I don't know, I want to stick with VZW that's why i'm happy about this RAZR finally co...
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Among the numerous things that I dislike about VZW, like on the "V265" phone, there is no date. Not very intelligent of a decision; Also various stub antenna phones (for me) do not work well at all, like the vx6000 was it? the LG phone..
And of course some of the things like voice mail not just simply beeping and let you leave your message like other networks or the annoying unskippable "5" option to hear all about the message caller, VZW has proven to me that they're most likely the best.
I tried Tmobile/cingular a few times, but just didn't like them...Maybe it's all a matter of getting used to it, but I don't know, I want to stick with VZW that's why i'm happy about this RAZR finally co...
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Well, I'm sure that the new RAZR will have its Bluetooth features disabled, but you will be able to "re-enable" the features for a very very SMALL fee.
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You do know you can turn off the number 5 option, right? You can't skip it if the person you're calling hasn't turned it off, but you can always tell them to turn off the option.
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OK first off, you can press * on some of the voicemail systems and kick right to leaving a message.
I read the above posts and did not see anything that warranted the irate responses. The first party just simply mentioned to press *228 (a "cure all, doesn't cure anything" reponse) but still it wasn't blaming anyone.
If you do get tier II tech support, they can in fact see if the call was dropped. Plain and simple. The can also make sure that your switch settings for message delivery is correct.
As far as other countries...alot use GSM which is horrible about dropping calls due to the nature of the tower hand-off system and bad performance in weaker signal areas. And not to mention the more limitations of how many calls one radio...
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I read the above posts and did not see anything that warranted the irate responses. The first party just simply mentioned to press *228 (a "cure all, doesn't cure anything" reponse) but still it wasn't blaming anyone.
If you do get tier II tech support, they can in fact see if the call was dropped. Plain and simple. The can also make sure that your switch settings for message delivery is correct.
As far as other countries...alot use GSM which is horrible about dropping calls due to the nature of the tower hand-off system and bad performance in weaker signal areas. And not to mention the more limitations of how many calls one radio...
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my favorite solution to reception given by any wireless associate is the *228 fix, otherwise known as updating your prl. For those of you that don't know prl stands for preferred roaming list. therefor prl will do nothing to improve coverage on your home network. next time anyone goes into a wireless store of anykind and they tell you to do the *228 ask how updating your preffered roaming list will improve service on your home network. you will get a blank look!
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As I don't believe this is a cure all...it does have some merit. Your phone is set to try to find signal from a known VZW tower first. Here is an example.
In our town we always had two towers that serviced our entire town of about 8,000 pop. One of those towers though was 7 miles away and would only pick up callers if the main tower was getting full. Our town is also a college town with about 6,000 students. So during college peak times the main tower kept getting full (all curcuits are busy). So VZW put a mini cell site on campus to handle the extra college load.
If someone that went to campus did not do the *228, the phone wouldn't connect to that tower, but would still try to connect to the main tower or the one further away i...
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In our town we always had two towers that serviced our entire town of about 8,000 pop. One of those towers though was 7 miles away and would only pick up callers if the main tower was getting full. Our town is also a college town with about 6,000 students. So during college peak times the main tower kept getting full (all curcuits are busy). So VZW put a mini cell site on campus to handle the extra college load.
If someone that went to campus did not do the *228, the phone wouldn't connect to that tower, but would still try to connect to the main tower or the one further away i...
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crazyeaglefan236 said:...
As I don't believe this is a cure all...it does have some merit. Your phone is set to try to find signal from a known VZW tower first. Here is an example.
In our town we always had two towers that serviced our entire town of about 8,000 pop. One of those towers though was 7 miles away and would only pick up callers if the main tower was getting full. Our town is also a college town with about 6,000 students. So during college peak times the main tower kept getting full (all curcuits are busy). So VZW put a mini cell site on campus to handle the extra college load.
If someone that went to campus did not do the *228, the phone wouldn't connect to that tower, but would still try to connect to t
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sure...and go to a network that is well noted for dropping calls/poor reception/etc...
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crazyeaglefan236 said:
sure...and go to a network that is well noted for dropping calls/poor reception/etc...
Yup.. that an' the fact that Cingular's own CEO pretty much admitted that Verizon has the best network.
Call me crazy, but I don' think the competition gets a right ta complain much 'bout vzw's network 'til they can put up somethin' that's as good o' better, an' none of them have yet. *228 update is gonna take a minute o' my time once every few months, thats s'posed to be a huge big deal? I don' know bro, i'll sure take that over the mo' frequent dropped calls and/or mo' limited coverage o' the competition.
That's the real big deal, in'nit?
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Out of your 48M (think) plus customers... How many of them do you think know/bother/have the time to do this? This is stupid!
well...
1.we tell them at the point of sale, we put it on their bill, we tell them to do it when/if they start to have reception issues that weren't previously there.
2.If they don't bother, then there probably isn't a reception issue.
3.It takes about a minute.
And its 49.3 million, thanks (as of the end of last quarter, although I'd bet we're up to 50, but it hasn't been reported yet)
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Anxiovert said:crazyeaglefan236 said:
As with a GSM phone this is accomplished by powercycling your phone... And for those custs who don't powercycle their phones; their phones reboot themselves (refer to: the white screen followed by the phone rebooting)
I would very much prefer to dial *228 at MY convenience, than have my phone reboot whenever/wherever Cingular wants it to. Which usually happens when I am either on a call or otherwise in the middle of something.
Oh yeah, and rebooting takes longer than I ever had a *228 call take when I had a verizon phone from work...
maybe its me...
😈
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Ummmm... very simple answer. If you have updated your PRL on the phone and you are still having an issue w/ dropped calls everywhere, then it is not a network issue, it is an issue with your equipment. As a technician, I can tell you that you are not going to drop calls off of 4, 5 or 6 different cell sites unless there is some issue with your phone. During the handoff from one tower to another, you would not have the issue when you got out of the affected area, but if EVERYWHERE is an affected area to you, then again, take the phone into the service center to have it swapped because that is definately an equipment malfunction.
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How dare you you blame this on the customers handset? LOL, you can't tell some people anything. The people that think you shouldn't drop any calls, have no clue about wireless, and doesn't understand the technology at all.
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I agree. The worst was the customer who was dropping calls everywhere and it was obvious by their call records (many cities in many states) and called to complain about the service. I advised him that the phone would need to be checked because it was an obvious equipment issue and the customer refused. We argued back and forth about why it was an equipment issue and in the end, the customer finally said that he would tolerate the dropped calls as long as we gave him the same plan for 1/2 the cost each month (by the way, the guy had a terrible payment history). That's one thing that I've come to realize is that the poeple who complain the most are almost alway more concerned with getting credits towards the service. They refuse to take t...
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I have noticed the same decline here in Chicago. I have since switched to Sprint, YES Sprint and have had much better coverage and less dropped calls. Maybe Verizon is not the best after all.
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Let me be the first to say that as anyone here who has ever read my posts in the past knows I'm a big verizon fan BUT and yes I say BUT. I too have noticed a decline here in chicago with verizon, now granted I have a moto e815 and the reception is good, my friend has the lg8100 and another friend has the samsung with the red outside cover and they do get some frequent dropped calls more than they use too. I also have been noticing some low signal issues that I never had before. My other friend has the razor for t-mobile here and she gets consistently better coverage than me everywhere we go, she definitely gets better signal inside the city and equal to better coverage in the suburbs. I don't know why maybe it's an overload of customers or v...
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I have noticed a substantial decline in service quality in Pittsburgh too. But only in the downtown area.
I'm getting a ton of "call failed" messages, dropped calls, and incoming calls going straight to voicemail while I have full signal.
I'm getting a ton of "call failed" messages, dropped calls, and incoming calls going straight to voicemail while I have full signal.
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I live in Heidelberg, but I have no problems there. The problems occur when I am in the downtown Pittsburgh area.
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wow I live in Bridgeville!!! Ever go to Rpms?? Anyway I have no trouble dwn twn or anywhere except out by cecil past the sunoco.
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I work in Bridgeville. But I just moved to the area in August. I used to live in the South Hills.
Send me a PM and you can tell me what Rpms is. I'm sure Rich would not like a discussion about bridgeville all over his forum. 🤣
Send me a PM and you can tell me what Rpms is. I'm sure Rich would not like a discussion about bridgeville all over his forum. 🤣
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This is getting a little scary that it's more and more people complaining of service decline in various cities throught. I hope it's just that verizon is either upgrading there network or just doing substantial maintenance throughout the country. I really do love verizon in regards to there customer service and for there great coverage I just hope that the coverage part stays the same!
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That is exactly what made me switch to AT&T a while back. Service was sufficient and then all of a sudden, horrible service out of nowhere. Dropped calls and incoming calls going to voicemail left and right. No explanation.
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Yeah, your statement about verizon wireless "siphoning" cash for dividends, just goes to show you have no clue about what you are talking about and just running your mouth. Verizon Wireless shares are private and aren't publicly traded. Have you been to those three countries that you have listed and tried one of their cell phones there? Or have you talked to an "expert" who told you so. Anoyone who knows anything about wireless knows that you will occassionally drop calls. Doesn't matter how much money you put into the network. People seem to forget these are just simple radio waves. If you are dropping calls all over the place then the only thing that can be is your phone. Don't get offended because its something wrong on your end, ...
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VZW shares may be private, but does that mean that Vodafone and VZ don't take money out of the company to pay their own shareholders?
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dude, if your so upset... leave. obviously, you aren't only upset about dropped calls since you keep whining about bluetooth and phones. and if you haven't checked out the newer phones, they blow away most of the competitions phones. basically, i'm just saying quit yer b****'n, and switch to another carrier.
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4-5 dropped calls IN A WEEK? And let me guess, you probably talked what 3000 mins maybe more? Get real! Too bad that that only IMPORTANT thing that seems to have happened in your life last week! (No offense but that is ridiculous! 🤣 )
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ok...seriously....
Whats the more likely situation:
Verizon has takin down the towers in your area that provide service...or
Your circa 2001 phone you have is dying and in need of replacement?
If you've had it for 4 years then your probably eligable for NE2, and it also means you've lived without transfering files via bluetooth this long, so you shouldn't miss it that its not there.
Whats the more likely situation:
Verizon has takin down the towers in your area that provide service...or
Your circa 2001 phone you have is dying and in need of replacement?
If you've had it for 4 years then your probably eligable for NE2, and it also means you've lived without transfering files via bluetooth this long, so you shouldn't miss it that its not there.
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Actually my phone is only 6 months old, so what do you think is more likely now??
Or MAYBE VZW is more worried about shareholder cash flow & divs (read today's WSJ article about VZ cutting pensions) that its network capacity isn't keeping pace with its needs.
Or MAYBE VZW is more worried about shareholder cash flow & divs (read today's WSJ article about VZ cutting pensions) that its network capacity isn't keeping pace with its needs.
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if your phone was 6 days old its still a lot more likely that you have a bad phone then we took towers down in NEW YORK CITY.
I will completly admit that Verizon Communication AND Verizon wireless are VERY worried about cash flow. BECAUSE ITS A BUSINESS!!! If we weren't worried about it, we wouldn't be in business. And YOUR cash in our bank is what we want. So we put up a good network, then have it called the best by every major group in the country, so then we put "its the network" and "Most reliable network" in our ads. year after year after year. If our network starts to suck, then all of a sudden those people don't say our network is the best, and then we can't say its the best, and then we don't make cash, then we are sad. So yeah.....
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I will completly admit that Verizon Communication AND Verizon wireless are VERY worried about cash flow. BECAUSE ITS A BUSINESS!!! If we weren't worried about it, we wouldn't be in business. And YOUR cash in our bank is what we want. So we put up a good network, then have it called the best by every major group in the country, so then we put "its the network" and "Most reliable network" in our ads. year after year after year. If our network starts to suck, then all of a sudden those people don't say our network is the best, and then we can't say its the best, and then we don't make cash, then we are sad. So yeah.....
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Easy-E said:
Has anyone else experienced declining VZW network coverage lately? I live in NYC - VZW's home - and the network coverage has been awful lately!!
I had 4-5 dropped calls in the past week and it's becoming unbearable. I called the CSR and she said that I hadn't likely 'updated' my phone lately to improve roaming capabilities - sure, always blame the victim first!
So after 'reprogramming' the phone by dialing *228, I've still had several dropped calls.
It's one thing to suffer with lousy (circa 2001) handsets, but if VZW can't maintain its "top quality" network, then it's time to switch.
Has Cingular's network improved??
Please go to Cingular Easy-E that is where you belong.
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Cingular had most customer complaints last year. Let's see if its network matches the ads about 'raising the bar'.
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Easy-E said:
Cingular had most customer complaints last year. Let's see if its the network matches the ads about 'raising the bar'.
Welcome to Cingular!
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Anxiovert said:Easy-E said:
Cingular had most customer complaints last year. Let's see if its the network matches the ads about 'raising the bar'.
Welcome to Cingular!
We are so much we get kicked off one of the BBB chapters...
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crazyeaglefan236 said:Anxiovert said:Easy-E said:
Cingular had most customer complaints last year. Let's see if its the network matches the ads about 'raising the bar'.
Welcome to Cingular!
We are so much we get kicked off one of the BBB chapters...
That's true.. Cingular did get kicked out of the Better Business Bureau in part of New York state fo' unresolved complaints.
Which is bizarre ta me, never heard of a company that big gettin' booted outta the BBB. You'd think they'd have the resources to make nice on that.
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wow!!! i smell flame war that was put out with water instead of being stomped out. 😉
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Easy-E said:
Has Cingular's network improved??
The NY market hasn't been integrated (yet). The TDMA towers have been, but the GSM towers are still pending. Go ahead; try it out! We have a 30 day trial period. Check out our new SonyEricsson W600i. That phone is HOT!
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you know, I hate to say it, but all personal biases aside, If you're a Mac living in an IBM world, maybe it would be better (for you) to consider a change. I don't know if by change it would be for a new handset, or a new provider, but as Anxiovert said, mayhaps you should explore your available options. Dish Network is by leaps and bounds the best pay TV service available, but try telling that to someone surrounded by trees and 4 story buildings all around them. It just ain't going to work. Sometimes, you gotta say "Oi, maybe the grass is not really greener, but less brown on the other side." I can assume some of my respected higher ups would catch wind of this (as they often tend to) so i'm not going to go as far as to directly say "hey, c...
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dropped calls are the beast of wirless. its line of sight service... deal with it
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Line of Sight...huh?
So I can't call my daughter in Lynchburg from Virginia Beach beacuse she is 250 miles away?
I always wonder why I can't use my cell phone to call the store 10 minutes away...line of sight. Good explanation SprintbergVA!
Now lets all find some current threads to reply to!
So I can't call my daughter in Lynchburg from Virginia Beach beacuse she is 250 miles away?
I always wonder why I can't use my cell phone to call the store 10 minutes away...line of sight. Good explanation SprintbergVA!
Now lets all find some current threads to reply to!
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its line of sight from the tower, sorry I'll be more specific in the future for you.
Dropped calls are still the beast of wireless, I thought you were going to change your name to not2brite_tool
Dropped calls are still the beast of wireless, I thought you were going to change your name to not2brite_tool
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It's funny how people always blame the service and not their crappy old phones that have been dropped 100 times, been around dirt, dust and debris, moisture, etc...
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I was traveling to my home town of Chattanooga, Tn. And the last few times I have been there the call quality has been really crappy. I wonder if it was because they have just added EVDO there yesterday but I made a call just after they launched it and it is still patchy. It break up even when I had full bars. I have a Samsung A950 and I am aware of all the problems that people have with this phone, but the strange thing is that it only happens in this city, and I mean only this city every where else it is perfect even with 1 bar. Any one herd anything about this area?? Or maybe could it be that they have been working on upgrading the towers in this area and that is the cause for this issue????
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