Verizon Customer care, what a joke...
Get this, about 2 weeks ago, I dialed *228 to update the roaming capabilities of my phone....Unfortunately, I pressed option #1 (program phone), rather than option #2 update roaming capabilities....The call was terminated before the programming was completed.
Awfully coincidental, that never having another problem in a years service, now the phone is totally hosed.....Receives calls sometimes, and not others...When making a call, does not ring out directly, but hesitates, then says redialing.
After spending hours on the phone with verizon techs, and them claiming the problem was my phone, they were kind enough to offer me a refurbished unit for $50, which would of been OK. Problem is 7-10 days delivery time. Being self-employed ...
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Awfully coincidental, that never having another problem in a years service, now the phone is totally hosed.....Receives calls sometimes, and not others...When making a call, does not ring out directly, but hesitates, then says redialing.
After spending hours on the phone with verizon techs, and them claiming the problem was my phone, they were kind enough to offer me a refurbished unit for $50, which would of been OK. Problem is 7-10 days delivery time. Being self-employed ...
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vzwpro said:
Peace out!!!!
If that means what I think it means I'm going to be severly peeved.
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Are you leaving phonescoop? I love your posts. âšī¸
I've got a few threads I follow here, but I travel a lot and don't get to see them all the time. I can palm it though.. so grab me offline... cspellny@yahoo.com
as you say.. peace out!
City_Grrl.
I've got a few threads I follow here, but I travel a lot and don't get to see them all the time. I can palm it though.. so grab me offline... cspellny@yahoo.com
as you say.. peace out!
City_Grrl.
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Yes that Verizon rep may have been a little ****y at stating "You're welcome back with us anytime". But truth of the matter is (especially if your phone is your lifeline), you WILL be back.
I have been a Verizon customer for years and have been tempted to switch to other carriers via their cool featured phones or because I had a bad experience with a rep or accounting person. But then later when I would be on the phone with someone else who had a cell phone (from ATT, Sprint or TMobile) and I would start to hear their phone cut in and out, I would become frustrated getting cut off to deal with them calling me back 10 times to say 2 words at atime in order to complete a sentence. It is then that I renew my vows to stay with Verizon. It is...
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I have been a Verizon customer for years and have been tempted to switch to other carriers via their cool featured phones or because I had a bad experience with a rep or accounting person. But then later when I would be on the phone with someone else who had a cell phone (from ATT, Sprint or TMobile) and I would start to hear their phone cut in and out, I would become frustrated getting cut off to deal with them calling me back 10 times to say 2 words at atime in order to complete a sentence. It is then that I renew my vows to stay with Verizon. It is...
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Typical bullsh*t customer who feels Verizon (or any other company) owes him for being a customer. That doesn't sound like a system error, buddy... more like user error.
Same b.s. from these people (I can hear it now):
"I've been with this company for [fill in blank] years."
"I spend over [fill in blank] dollars a month."
"This is a business phone and I can't be without it."
"What are you going to do for me?"
Nonsense after nonsense. Maybe you should stop relying on your cellphone so much and suck it up.
Beware, Cellular-One... problem customer headed your way.
Same b.s. from these people (I can hear it now):
"I've been with this company for [fill in blank] years."
"I spend over [fill in blank] dollars a month."
"This is a business phone and I can't be without it."
"What are you going to do for me?"
Nonsense after nonsense. Maybe you should stop relying on your cellphone so much and suck it up.
Beware, Cellular-One... problem customer headed your way.
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and cusomer care that isn't as good headed his way.....
*grabs popcorn and a chair*
*grabs popcorn and a chair*
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The Alchemist said:
Typical bullsh*t customer who feels Verizon (or any other company) owes him for being a customer. That doesn't sound like a system error, buddy... more like user error.
Same b.s. from these people (I can hear it now):
"I've been with this company for [fill in blank] years."
"I spend over [fill in blank] dollars a month."
"This is a business phone and I can't be without it."
"What are you going to do for me?"
Nonsense after nonsense. Maybe you should stop relying on your cellphone so much and suck it up.
Beware, Cellular-One... problem customer headed your way.
"Suck it up"...one of the greatest sayings of all time. This planet would be a better place wouldn't it...
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Tee Hee........That's the "giddiness" of a schoolgirl your post inspired....Regardless, after repeated calls to customer service, and being put in a bind for two weeks, it was good to know my cellular provider was willing to go to the mat, to get me back up and running within a week to two week window.
Customer error? It's also good to know, that a provider makes it so simple for a customer to F**K up their equipment.
As far as "Problem customer headed your way cellular one...", Let me add, that being a customer of cellular one, the only reason I left was due to lack of service in some areas of my vicinity. Since then, Cell One has come a long ways..... I've been using a Cell One phone for the last 2 weeks, with no lack of servic...
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Customer error? It's also good to know, that a provider makes it so simple for a customer to F**K up their equipment.
As far as "Problem customer headed your way cellular one...", Let me add, that being a customer of cellular one, the only reason I left was due to lack of service in some areas of my vicinity. Since then, Cell One has come a long ways..... I've been using a Cell One phone for the last 2 weeks, with no lack of servic...
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Jimmerz71 said:
Customer error? It's also good to know, that a provider makes it so simple for a customer to F**K up their equipment.
Jimmerz.....
You know...it's absolutely hysterical to me that your problems began after YOU screwed up YOUR phone with YOUR ineptitude. All you had to do was follow a simple prompt a four year old could master. YOU brought this on YOURSELF. "Please push 1 to program your phone..Please push 2 to update your roaming capabilities"...no wonder the French think we're all morons.
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Jimmerz71
You could have just as easily gone to a VZW store and gotten your replacement phone on the spot. No getting a loaner and having the replacement shipped to you, and then having to return the loaner. Having technicians in the stores is just one of the things that sets VZW apart from other providers.
I also find it hard to believe that it was going to take 7-10 days to have a replacement phone shipped to you, but I was not part of the conversation. I would expect that the phone would have actually arrived with 2 days, but they told you 7 days for some extra lead way should something have happened to hold up the process.
I am still not sure why did not want to upgrade to a new phone if they told you that you were eli...
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You could have just as easily gone to a VZW store and gotten your replacement phone on the spot. No getting a loaner and having the replacement shipped to you, and then having to return the loaner. Having technicians in the stores is just one of the things that sets VZW apart from other providers.
I also find it hard to believe that it was going to take 7-10 days to have a replacement phone shipped to you, but I was not part of the conversation. I would expect that the phone would have actually arrived with 2 days, but they told you 7 days for some extra lead way should something have happened to hold up the process.
I am still not sure why did not want to upgrade to a new phone if they told you that you were eli...
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actually, they wouldn't have given him a replacement phone on the spot with a damaged phone that was almost 2 years old. and all of the VZW stores by me, in NY, don't offer loaner phones anymore. and the only way he would have had the phone shipped to him in 2 days is if it was covered by insurance, which i didn't remember reading and i highly doubt he had.
with that said, how the hell could you be so ignorant to hit the wrong key on your phone and then blame Verizon for your ignorance? i mean, besides the fact it's obviously hereditary since someone else in your family showed the same level of ignorance and did the same exact thing.
on top of that, hitting 1 instead of 2 only reprograms your phone, which wouldn't have done anything...
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with that said, how the hell could you be so ignorant to hit the wrong key on your phone and then blame Verizon for your ignorance? i mean, besides the fact it's obviously hereditary since someone else in your family showed the same level of ignorance and did the same exact thing.
on top of that, hitting 1 instead of 2 only reprograms your phone, which wouldn't have done anything...
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DinoVelvet said:
with that said, how the hell could you be so ignorant to hit the wrong key on your phone and then blame Verizon for your ignorance? i mean, besides the fact it's obviously hereditary since someone else in your family showed the same level of ignorance and did the same exact thing.
on top of that, hitting 1 instead of 2 only reprograms your phone, which wouldn't have done anything if you didn't interupt the call like a total moron! if you called the same number and hit option 2, everything should/would have been fixed.
and how is that ADD medication working out?
C'mon, the guy might not be "reasonable", but dang!
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It's the customers' job to mess things up, it is our job to fix it. Many customers make silly mistakes that take our time and resources to fix. Isn't that our job? We will never be able to satisfy 100% of our customers but we should try to satisfy 99.999%
I work for Verizon's largest authorized dealer and we are not perfect, but we try. Verizon wireless has the best customer care in the industry. They are the standard that everyone else is shooting for. I call VZW customer service for my customers many times a day and I can only give them an A+. Even when they cannot help they are professional and courteous. If there is a VZW customer care rep who is unprofessional they are an aberration and will not be there long.
I work for Verizon's largest authorized dealer and we are not perfect, but we try. Verizon wireless has the best customer care in the industry. They are the standard that everyone else is shooting for. I call VZW customer service for my customers many times a day and I can only give them an A+. Even when they cannot help they are professional and courteous. If there is a VZW customer care rep who is unprofessional they are an aberration and will not be there long.
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Just as long as you're not a Celluphone agent. đ You have an Outlet ID that you happen to think begins with AA, you're being transfered, doesn't matter where, I'm not helping you. AA is quite fitting for them too hmmmmmmmm
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Jimmerz71 said:...
Get this, about 2 weeks ago, I dialed *228 to update the roaming capabilities of my phone....Unfortunately, I pressed option #1 (program phone), rather than option #2 update roaming capabilities....The call was terminated before the programming was completed.
Awfully coincidental, that never having another problem in a years service, now the phone is totally hosed.....Receives calls sometimes, and not others...When making a call, does not ring out directly, but hesitates, then says redialing.
After spending hours on the phone with verizon techs, and them claiming the problem was my phone, they were kind enough to offer me a refurbished unit for $50, which would of been OK. Problem is 7-10 days
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Nah, VzW is the pinnacle of technology. Thay'd have "beamed-in" a new phone to him.
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You know, a simple solution would have been for the retarded customer to have them ship the new phone. In the mean time go out and buy another verizon phone, when the replacement comes in the mail, return the phone he bought to the store. He could have done that in most retail stores, like Circuit City, Radio Shack, etc... Instead of using some brain power, he chose to be a big di*khead about it.
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CCphoneguru said:
You know, a simple solution would have been for the retarded customer to have them ship the new phone. In the mean time go out and buy another verizon phone, when the replacement comes in the mail, return the phone he bought to the store. He could have done that in most retail stores, like Circuit City, Radio Shack, etc... Instead of using some brain power, he chose to be a big di*khead about it.
Whoa, whoa, whoa there, Nellie. You're making complete sense. We both know he doesn't have any common sense.
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if it hasn't been the fact that for the past few days that i've been getting a lot more then normal of that kind of retard (original poster of this thread) calling in, i would find this funny.
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You know I just got myself a VZW phone finally on monday.
I dropped the blasted thing on tuesday and marred the case.
If the phone stopped working that would have been MY ERROR. Why? Cause I caused damage to the phone be it physical, or software. Granted it would have been exchangeable cause it was within the 15 days but still.... Human error.
Also I dont know why the option#1 failed.. I mean if it was ended prematurely then you should have been able to do the *228 option #1 to correct the problem. In your post you didn't mention that you tried to do another option#1.
Out of almost 5 years in wireless I have never seen a full re-program in a phone fail.. unless the equipment was old/antique. After 2 years y...
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You know I just got myself a VZW phone finally on monday.
I dropped the blasted thing on tuesday and marred the case.
If the phone stopped working that would have been MY ERROR. Why? Cause I caused damage to the phone be it physical, or software. Granted it would have been exchangeable cause it was within the 15 days but still.... Human error.
Also I dont know why the option#1 failed.. I mean if it was ended prematurely then you should have been able to do the *228 option #1 to correct the problem. In your post you didn't mention that you tried to do another option#1.
Out of almost 5 years in wireless I have never seen a full re-program in a phone fail.. unless the equipment was old/antique. After 2 years y...
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Currently in the west area there is a backlog on the ordering and it can take up to 7 days usually at the most. Every few weeks they get backed up, but it's not all the time.
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I am a former VW CCR and now work for Sprint as a sales rep. Let me tell you pal; FIRST of all, you have NO idea how good you have it with VW customer service----You could have sprint and spend hours in a voice recognition nightmare.
Secondly, when you did the *228 and pressed "1"----It would have little or no impact on the functionality of your phone, whether or not you interrupted the call. This also could have been avoided if you were really that paranoid and believed that THAT broke your phone (which it didn't---I'm guessing dropped or water damage---you strike me as the type of person who would be less than truthful about such things), you could have dialed *228 option 1 AGAIN------
*228 option 1 programs your phone---it also in...
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Secondly, when you did the *228 and pressed "1"----It would have little or no impact on the functionality of your phone, whether or not you interrupted the call. This also could have been avoided if you were really that paranoid and believed that THAT broke your phone (which it didn't---I'm guessing dropped or water damage---you strike me as the type of person who would be less than truthful about such things), you could have dialed *228 option 1 AGAIN------
*228 option 1 programs your phone---it also in...
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TommyD420 said:
I am a former VW CCR and now work for Sprint as a sales rep. Let me tell you pal; FIRST of all, you have NO idea how good you have it with VW customer service----You could have sprint and spend hours in a voice recognition nightmare.
Obviously you've never dealt with Claire. I swear I'd like to kick the ever livin chit outta whosoever bright idea she was. I have ex mother in laws that are brighter and more accommodating. Do they train her in Japanese? I'd always been quite hostile by the time I got to a Sprint Care rep, just b/c of that stupid )(@$(*&#&*^#$&* Claire.
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Wow.......What a well thought out, and intelligent response. What are you? 12? With a learning disability to boot?.....
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How about this for a well thought out reply?
Reading your original post I noticed a number of options you were given but chose to ignore.
1. You stated that you were offered a $50 "refurbished" phone from the customer service at Verizon Wireless. Incorrect actually. Customer Service doesn't have refurbished units, it was a full model, but that is besides the point. First, that tells me that you didn't have insurance on your phone which Verizon offers to all consumers at sign up. You chose to ignore that option because the insurance company overnight drop ships replacement phones to the consumer. In most areas you can get this insurance for less than $5 a month depending on what type of coverage you want.
2. You were with Verizon for...
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Reading your original post I noticed a number of options you were given but chose to ignore.
1. You stated that you were offered a $50 "refurbished" phone from the customer service at Verizon Wireless. Incorrect actually. Customer Service doesn't have refurbished units, it was a full model, but that is besides the point. First, that tells me that you didn't have insurance on your phone which Verizon offers to all consumers at sign up. You chose to ignore that option because the insurance company overnight drop ships replacement phones to the consumer. In most areas you can get this insurance for less than $5 a month depending on what type of coverage you want.
2. You were with Verizon for...
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I work for cingular customer service and preach on. All of the carriers offer phone insurance and you did not take it and you broke your phone YOUR PROBLEM.
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All told, though, if that really was the way that rep spoke to you, then that really is unexcusable. Sounds like you got a "bad apple" (there's one in every tree) and most of them are really quite nice.
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I have two lines with verizon, one never had any serious problems; the other line, seems nothing but problems--it's as if the c/s group associated with that troubled line have mental problems--most of them seem to have an attitude (a bad one)--fortunately, If i continue to call back I have eventually been able to get one who both seems to be able to hear, think and help.
IMHO, verizons c/s is certainly on the decline.
The network is still the best, I guess
IMHO, verizons c/s is certainly on the decline.
The network is still the best, I guess
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