Np. Basically it is all prorated on a daily basis. I can give you an example if you need one 🙂

OK sure, an example would be great. I hope I will never need to do it but i wanted to be educated. I also thought it would be a good way to keep from having overages if you paid attention to your minutes.

Does it extend my contract? And would I have to switch to a current plan or could I go back to the one I have which seems cheaper than the current ones.

Thats say the average month has 30 days, and you have a 400 Peak minute plan. Basicall 13.3 peak minutes allowed per day. You are 15 days into your billing cycle, which means you could have used 200 Peak minutes, and no charge if you change. If you are at 205 peak minutes and change your plan, you will be billed the overage rate for the 5 minutes. Lets say that you want to go up to a 600 minute plan. This means that for the last 15 days of the month, you will have 300 Peak minutes to use. The price for each plan is figued the same way. It is all pro-rated, Let me know if this help :-)

I appreciate your answer, but unfortunately, it is now incorrect. As of the 10th of this month that is. Based on your example if you are on a 400 minute plan and you use 300 in 15 days you can request to go to the next plan and have the change backdated. This would give you the full allotment of minutes for the new plan for the entire billing month. As far as this changing your contract, if you pick up a new promotion (or more minutes on a price plan than previously offered) your contract will be extended. The same holds for switching back to your old plan. If you are on a 450 minute plan and switch to the 900 minute plan you WILL NOT incur a contract change and WILL be able to go back to the 450 minute plan. Now if you are on a 500 ...
(continues)

The second I heard about our ability to backdate, I wondered what our policy would be regarding the serial price plan changers that are sure to crop up. I'm still waiting to find out. I imagine by the end of summer, when backdating has been around for a few months, we'll have a clearer picture of how customers will abuse the system.

My guess is that if you're on some ancient calling plan, then call in to backdate to something new and improved just to get the mins for that month, you'll be stuck (and rightly so) on the new calling plan with the one yr contract. You'll be able to go down in mins if you want, but not back to the old plan, and the contract will remain. As it is now, cust's have 30 days to go back on their ancient price ...
(continues)

Keep in mind that you have 30 days to go back to your old price plan, but this means we work the bills as if the change has never taken place. So if you have some 60 minute digital choice plan and you change it to the 900 minute price plan to cover your usage for 29 days and then ask to go back to your original plan/contract, the bill will be rerated as if you were on that old plan the whole time. So there is no reason to protect against this being abused.

I have never heard of this. Seems like this would make more work for us than needed. While I'm sure there are people that abuse this policy, they're surely in the minority. I've come across more people that abuse MTN changes than price plan changes.

Part of the protection against people abusing the backdating policy is not allowing people to backdate to a smaller plan. As well, if they then future date a change to a smaller plan, they cannot backdate the next month since they chose the future dating of the smaller plan for that month

Something Tough said:
Keep in mind that you have 30 days to go back to your old price plan, but this means we work the bills as if the change has never taken place.

We do? I don't. What billing system/region are you with?

Ya that isn't really true- I guess you could be a ass and try to re-rate the pp back to the original since you are changing back within the 30 days but I don't know of set policy.. You can change within the same family of price plans without extending your contract so if the customer did this once, and tried to do it again you probably would tell him he has to stick within his same family of price plans if he will be doing this frequently... Thats what I think at least but there isn't anything listed about this in M&P's

You would have to switch to a current plan, and if you take advantage of the new promos, it would require a contarct extension. If a plan is no longer offered u can't go back to it. 😢

WTFdude. Did you pick up that name from hearing it so much? You obviously don't keep up with anything going on. The backdating started a week ago and we have always been able to change a customer back to the old plan in 30 days. Read InfoManager sometime before you talk policy to customers.

Yes Hawaii it is. Thanks for the info, maybe I will never need it. I just wanted to know so if something unusual came up I could maybe avoid having to pay a huge overage like I see some people having to do on here.

Thanks again.

This is why backdating was brought back. While prorating was technically the most fair and balanced way to do things, it was a HUGE pain for customers and CSRs.

As long as your account hasn't had any status changes, hotline suspend or MTN change, or did a future dated change last month, you can get the backdating done. Even then, you might get someone nice enough to rerate your bill as I've done for a couple of people. Rerated from 1350 min to 3000. Would have turned a good customer against us otherwise and now he thinks Verizon and I are the greatest thing in the world.

I hope he doesn't think I'm his personal CSR now though. He makes calls take forever even though he's a really nice guy.

I didn't see re-rate in the glossary. I will probably never need to know what it means but I am just curious.

A re-rate is like backdating, but you have to let the bill run it's course and bill you for the overage. A kind rep would then change your price plan so you're on the right one for the next month, credit back your month of the smaller plan, charge you for the larger plan, and credit back any overage charges you wouldn't have incurred on the larger plan.

Vatothe0 said:
This is why backdating was brought back. While prorating was technically the most fair and balanced way to do things, it was a HUGE pain for customers and CSRs.

As long as your account hasn't had any status changes, hotline suspend or MTN change, or did a future dated change last month, you can get the backdating done. Even then, you might get someone nice enough to rerate your bill as I've done for a couple of people. Rerated from 1350 min to 3000. Would have turned a good customer against us otherwise and now he thinks Verizon and I are the greatest thing in the world.

I hope he doesn't think I'm his personal CSR now though. He makes calls take forever even though he's a really nice guy.

...
(continues)

Your MTN is your Mobile Telephone Number. There is also your Mobile Directory Number (MDN), and Mobile Identification Number (MIN).

They are all usually the same number.

Vatothe0 said:
Your MTN is your Mobile Telephone Number. There is also your Mobile Directory Number (MDN), and Mobile Identification Number (MIN).

They are all usually the same number.

So are you saying (in all the prior posts) that if I was constantly getting calls from solicitors on my mobile phone, I would not be permitted to change my number?

You wouldn't though. It's against federal law for telemarketers to call a cell phone.

As for backdating, if you changed your # durring the month, the billing system won't allow a backdated transaction. You would still be allowed to change your number though.

Vatothe0 said:
This is why backdating was brought back. While prorating was technically the most fair and balanced way to do things, it was a HUGE pain for customers and CSRs.

You're not wrong. It was a pain because it was the rare customer that encountered an overage due to the change that didn't call in for a re-rate. Even if it was clearly explained to them how many mins they'd have left, all they had to do was bitch about it, and we'd do a re-rate.

Backdating won't solve everything, of course. Until we have Unlimited Everything™ for $5 a month, with no contracts, free equipment upgrades whenever, and perfect voice-data service on every square inch of the planet earth, customers will complain ad...
(continues)

Amen. I love the one that think they can gripe and complain and I'll give them what they want. I get paid by the hour and not by the call, so I can say "NO" for hours. I really love hearing, "I've been a customer for 18 months and I've lost my phone. I get a free one don't I?" Bottom line, we do the job, we know the rules and we don't know you so we have no reason to screw you over. Be nice to us and we'll do what we can to help. Gripe and demand and I know I'll keep telling you "NO" until you hang up or ask for a sup (who will tell you the same thing).