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G zone Boulder software update.

BoulderBob

Oct 4, 2014, 3:03 PM
Hello all. I'm new to this forum, and I joined to see if some one with the Gzone Boulder can help me with software. I purchased my Boulder on line. The add for the phone said that it was fully functional. When I activated the phone in my account, I found that I could not use the functions such as, get it no, or back up assistant, or even modify photos, because it lacked the latest software. I took the phone to verison and they told me that the last software update was no longer available through their store. I cannot believe that in this technological day and time, that I cannot update this phone, so that it works to its full potential. Is ther someone out there who can help me 🙂
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epik

Oct 5, 2014, 10:51 PM
I don't get on here much any more, but I glance over once in a while, and couldn't stop myself from responding to this.

This "technological day and time" is exactly why you're in this situation.

In this day and time, all phones receive their software updates over the air. Most (if not all) of the Verizon stores lost their specialized software computers because they weren't being used any more. Why spend money for the upkeep on computers when their primary function is to update software one old phones? Even before the stores lost these computer systems, the software hadn't been updated in years, and I can personally vouch for the fact that most probably didn't have the software version you need, as my own store's systems were three v...
(continues)
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vzwinagent

Nov 8, 2014, 11:43 AM
I second what Epik said. I believe it was something to do with an expired security certificate or something that Get It Now used. All phones that were active at some period of time before the certificate expired were issued a new certificate so they would continue working. Any phone that wasn't active and didn't get the updated certificate before the old one expired will never be able to access those services again.
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