Speaking of making plan changes it's too bad that Verizon doesn't adopt the Alltel plan where you can make plan changes without extending your contract.

I'm not halfway through my Verizon contract otherwise I would consider switching to Alltel. I sure like the "freedom" to select the plan I want without being forced to extend the contract for another two years.

1. You can change your price plan at any time without extending your contract by not selecting a new promotion. If you are on America's Choice 1, stay on that and not move to AMC2 and there is no contract extension.

2. There is never a 2 year extension for doing a price plan change.

That doesn't sound right. I was a Verizon customer for 5 years up until February, and each time I changed price plans, either to a higher number of minutes or a lower number, my contract was extended. The next time I asked if my contract would be extended if I changed my price plan, and the representative told me it wouldn't. However, when I received my new customer agreement in the mail along with a later date for when my contract would end told me that the representative was wrong.

As a former Verizon customer who is thinking about switching back possibly next year, I think that Verizon should consider changing their policies so that a customer doesn't have to extend their contract every time they have a need for higher or lower minu...
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Again, you don't have to extend the contract. That being said, if you call in and ask for the plan you just saw advertised on tv, there's most likely an extension.

Say you're on America's Choice 1. There were 400, 800, 1200 minute plans. You could change to any one of them at any time with no effect on your contract. Now there's AMC2 with 450, 900, and 1350 minutes. If you change to one of those, you may have to renew to a 1 year contract. Verizon has every right to require this because you are getting more minutes for free so all they ask is that you stick around. Most people I talk to could care less. Lots of people have had cell service with Verizon or the companies that formed Verizon for 10+ years.

....the plan codes for AC1 are no longer in the system and so any change moves you to AC2 which then forces a new two year contract.

I'm sure it's true if you change minutes it probably doesn't extend your contract but most of the time when a new promotion is introduced the old plan codes are removed from the system.

Aksarben said:
....the plan codes for AC1 are no longer in the system and so any change moves you to AC2 which then forces a new two year contract.

I'm sure it's true if you change minutes it probably doesn't extend your contract but most of the time when a new promotion is introduced the old plan codes are removed from the system.

the america's choice 1 plans are still in "the system". you don't put new customers on them, but they're still available for customers who had those plans and want to move up/down.

Why can't people grasp this concept?

I am just a potential customer trying to figure out why every time I switched to a different rate plan with Verizon, my contract was extended.

I don't see what is on a representative's computer screen, so my perspective is different. The way it was explained in previous posts makes sense, but when you get an explanation over the phone, most times, it is read to you rapidly.

Anyway, thanks for the clarifications. I don't track all the new and old plans by abbreviations or codes, so I will make sure I ask so that I don't get a contract extension if I don't want one.... That is IF I switch back to Verizon. I'm still deciding, so only time will tell...

supRmon said:
Anyway, thanks for the clarifications. I don't track all the new and old plans by abbreviations or codes, so I will make sure I ask so that I don't get a contract extension if I don't want one.... That is IF I switch back to Verizon. I'm still deciding, so only time will tell...

I'll keep my fingers crossed! 🙂

I'll probably be back early next year when my contract with T-Mobile runs out. Hopefully, there will be some PDA smartphones out for Verizon with Windows Mobile 5.0. I have read threads on the Samsung i730 forum saying that WM 5.0 will fix issues that people are having with that phone. A smartphone like that with WM 5.0 would get me to switch back to Verizon for sure. 🙂

😎 CINGULAR WIRELESS 😎

OrangeTSC said:
😎 CINGULAR WIRELESS 😎

I'll take "Large nationals with bad CS who are going to lose 2nd quarter" for 500, Alex. 🙂

It's pretty simple the way the system works, and it's very unlikely that it will ever change, regardless of how much people dislike it. I know it sucks, but when it gets boiled down it's not really as bad as it seems.

1) As before mentioned, The Worry Free Guarantee gives you the option to change your price plan anytime to any qualifying rate plan. And like was said, as long as your not taking a new promotional plan you do not have to extend your agreeement.

2) If you have more than an year left on your existing contract you must resign a 2 year agreement, the system will not allow you to sign on a 1 year because you would in essence, shortening the agreement. If you have 1 year or less you only have to resign for a year, thus wiping ...
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vzw_achiever said:
The 18th doesn't make sense as a date for something like that to begin. New PP's and other major billing changes usually take effect on a Sunday, or on the first of a month. The 18th is a Monday. Not to say it's impossible, but I also haven't heard a word about it. I will investigate today, though.

Vat's right, though. Change to whatever you want now, and if something better comes along for you, you can change then too.

Yep it's the 18th...been confirmed...woops lol

Knowing Verizon, they will probably make it $59.98 + $10.01 just so we don't get paid on the prem! lol

yah, if they don't it's going to be wayyyyyyyyyyyyyyy too easy to get that KPI through the roof.

Wouldn't they just change the cutoff to $60 then??

We'll just have to wait and see, i hope they don't change anything on the compensation plan.

No, I have a copy of the commission structure, the only difference is on the non primarly lines they will be comissioned at $5 less, however the teir structure is still the same

I think that figure varies per store because A stores make $3 right now, so what, they'll make -$2 later?

I mean total comission the store gets paid, we make $185 for a shared line, and it is dropping to $180, that is what the store makes

you must be an auth agent then, because no commission values for the direct sales reps are that high in any stores.

I'm glad I got 1000 for 79.99 since 700 would be to low and it would be 10.00 more for 1400.

no, there will no longer be a $59.99 plan when the new ones come out. If you are on the $59.99 plan now, you will not be forced to move to it, you can stay where you are, but, if you move to a new plan when they come out, you will not be able to go back to the $59.99 plan.

I called the 800 number yesterday - as well as speaking with a lovely corporate sales person -I specifically asked about the new family plan starting on the 18th - neither of them were familiar with this! Each stated that if this were true then they would have heard something by now (they stated that they usually know a few weeks ahead of time).

and now everyone knows why reps wont leak information on these boards, because people like yourself call in and ask about them before they are even released. Think about it, a rep on the phone is not going to tell you about new plans coming out before the launch date, their phone calls are recorded. Take these message boards for what they are, it can be true, and it may be false, but, wait till the date comes out and see what happens. People were rumoring 7PM night and weekend minutes last month, and that turned out to be false, but, that one was looking like it was false the whole time, there were not many posts on it, this one, it is getting attention from known verizon workers and they are agreeing with it. So, the only thing you can ...
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"and now everyone knows why reps wont leak information on these boards, because people like yourself call in and ask about them before they are even released."
_____________________________________________

As a potential new Verizon customer trying to decide which plan to take and where cost is definitely a consideration - unless I see somewhere that this is privliged information then I am not going to keep quiet about it. If you or someone else does not want information to be quoted off of this board then I would suggest communciating on a private board.

I dont think that georgia1 is saying it is private, I think they are saying that it wont do any good to call in to verizon on a rumor on the message boards, because, they dont know and if they do, they cant tell you. That would be like wal-mart announcing prices in the ad before the ad is printed.

As far as being a potential customer, so what, you have the plans that are offered in front of you, anything else is rumors. And, verizon will let you change your plans anyway, so, there is still no reason to call in and ask about a plan change that they cant tell you about anyway.

I think georgia1 was just pointing out why reps will not leak info on the forums to much, because, they are the ones that have to take the calls and tell you th...
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georgia stated it very eloquently, reps have confidentiality agreements tha prohibit discussing any future changes verizon makes.

calling and asking a rep about it is essentially asking the rep "hey, do you want to get fired today?"

LanceUppercut said:
georgia stated it very eloquently, reps have confidentiality agreements tha prohibit discussing any future changes verizon makes.

calling and asking a rep about it is essentially asking the rep "hey, do you want to get fired today?"

Word on that. Its amazing how many customers arent aware of or sensitive to that fact.

It is nice to get the leaks here and there, but, people need to be aware that it is just a leak, and it is not policy. Heck, I could come on and say verizon is offering 5 pm nights and weekends, and verizon will pay us $10 a month to take that plan to do a study on it, and people would call in and ask about it.

I want to thank the reps that leak information here and there, and I understand that it is just a rumor on the boards and I wont call in and ask about it. I was just wanting to tell people that these message boards are not the gospel and calling in and asking about new plans, promos or whatever is not wise to do, just be patient and wait.

NOTE: Verizon is not offering or talking about 5 pm nights and weekends, and paying us ...
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I told someone about the new Family plans 2 days early. He had already heard about it and would be renewing one of his 3 lines for 6 more months and the old plans didn't fit him all that well. I made a follow up to call him back and renew him. No big deal, at least not yet. If the call was monitored and I was in the wrong, I'm sure I would have heard about it by now.

You can then stay on the plan as long as you want, as well as move up and down in minutes without a contract extension as well.

Vatothe0 said:
You can then stay on the plan as long as you want, as well as move up and down in minutes without a contract extension as well.

Try telling that to Verizon. They will ALWAYS make you extend your contract. Even when the rep tells me that I am simply moving along the same promotion, I get a new agreement letter in the mail with a newly extended contract date on it.

It's easy for me to tell it to Verizon, I work there. I don't get how this happens to people.

It has happened to me every time I have changed my plan. And each time, I was told it wouldn't because I was moving along the same promotion. But it still happened.

The contract should not be extended. Either the rep is not maintainng the original contract end date ( say you have 17 months left on the contract), we use a 2 yr price plan code when making the change as you have more than a year left on your contract, the rep is suppose to maintain the orginal 17 month date, **OR** you have the option to take the 2 full years and you get a buckslip in the mail with confirmation to call an ivr and you either get a bill credit ($10 in west area recent offer). **OR** the rep may have maintained the contract end date after the confirmation letter was generated.

Basic rule for calling plan changes: if you have less than a year left on your contract, and want a new calling offer that comes out you have to ...
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....the codes for said plan still remain in the VZW system. Usually once a new promotion is introduced the previous plan codes are deleted.

So when this alleged new FS plan rolls out next week the codes for the current plans will be dumped and you will not be able to move laterally within the old plan. Instead you will need to go to one of the newer plans, which will most certainly extend your contract by at least one year and quite possibly two.

Absolutely incorrect. Have you ever heard of the price plan database? A few weeks ago I moved someone from a 300 minute analog plan to a 100 minute plan. Price plans NEVER go away.

Then still, going to new pricing doesn't always extend a contract. It never extends it two years unless they call to specifically do it.

Vato - don't take this the wrong way, I'm not trying to be a wisea$$. Do you mean, by your comment about price plans never going away, that somewhere in the system you could find a way to put someone on the old $99 UNLIMITED MINUTES plan? And it truly was unlimited anytime minutes. I had that from 1994 or 1995 until last year. I did, however, pay roaming and long distance charges.

I'm positive it would be in there. Especially if you were on it until last year. I talked to someone the other day with a price plan dated 1998. 0 minutes for 9.95. It was the perfect plan for the customer too. She had used 3 minutes in the last 4 months but absolutely wanted a cell phone.

As far as putting someone on an unlimited plan... Wouldn't fly, at least not for long. There are offline teams that check "unusual" price plans and features.

Vat is right, all price plan codes are in the system still, even the old ones. But... a lot of them are locked out from use, such as the LIFE plan or AAA plan or special employee plans.

I'm sure this is correct (plan codes remaining in the system), but as "mycool" states they are locked and you cannot access them.

BTW, I do not work for VZW.

this is so wrong, the codes might not be available for indirect agents but they are always there for customer care to add, or if not there is a department we can send a request to to have it added

My hats off, with this inside info. I did change the plan before.

😁 😁 😁

Wooohoo!


I went in yesterday and moved my girlfriend's account over to my account then upped our regular plans to the 1000 family share plan. We regularly use about 800, dont need 1400 and spen $10 more. The girl at the VZW store did not know about the new plans coming out, but thanks to you guys I knew and justr saved $10 on my plan!! Woohoo. I feel like a Geico commercial.

WTG all of you who gave us a heads up!!!

F Verizon and their schemes to milk more money from us.

I will say this, if a person was on the 1500 plan at $100 on the old plan, they would be wise to change either to the $90 plan for 1400 minutes or goto the $110 plan for 2100 minutes. I am moving to the 2100 minute plan to get the extra 600 minutes. But, I dont see why anyone would pay $10 more for an extra 100 minutes, making the old plan's 1500 minute plan a no brainer in needing to change it one way or another.

Wasnt a scheme though. A lot of people are actualy better off under the new plans.

Take the old 1500 minute Family Share plan for example. The new 1400 min plan is $10 less, so unless you were riding the razors edge minutes-wise on the old plan, you could switch and save money.
Or how about someone on the old 2500 plan ($150) who can make due on the new 2100 plan ($110). They just saved 40 bucks a month, for chrissake. Or they could stay at the $150 level and get 500 more minutes. Either way thats dam good.

The only people who really got worked by the change were the low minute users. Obviously if the old 500 worked wouldve worked for you, youre not going to be happy paying $10 more for the new bottom plan, even if it does give yo...
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i called CS and they said the old price plan (ie. $59.99 - 500 min) will continue to be available. the new price plan is a promotion until october. so if i wished to renew my contract for $59.99, i could still do it.

If you're already on a plan, you don't have to change it. The only reason you would be forced to change it is if you add a line (maybe) or if you dropped the secondary line.

Exactly. Thats another thing people should take into consideration before they frag on the new plans.