Want Verizon to fix it?
The exact name of the TWO forms Verizon reps can fill out that Verizon has is to get things fixed
1) "Verizon voice of the customer"
2) "Trouble Ticket"
The "Trouble Ticket" once submited has a tracking number to keep updated and is the one to request to make changes happen since it can have on record what the concern is and what Verizon has done and when to fix it with on record when you call to check on it.
You may want to try what I have done and every one should if they want Verizon to fix them. Check my post called "Want Verizon to fix it? " on details.
http://tinyurl.com/ysbag »
After having the LG4400 the 8600 is a pain in the asssssss to work with...BUT if some of the problems Verizon promisses to fix get done ASAP it would ...
(continues)
1) "Verizon voice of the customer"
2) "Trouble Ticket"
The "Trouble Ticket" once submited has a tracking number to keep updated and is the one to request to make changes happen since it can have on record what the concern is and what Verizon has done and when to fix it with on record when you call to check on it.
You may want to try what I have done and every one should if they want Verizon to fix them. Check my post called "Want Verizon to fix it? " on details.
http://tinyurl.com/ysbag »
After having the LG4400 the 8600 is a pain in the asssssss to work with...BUT if some of the problems Verizon promisses to fix get done ASAP it would ...
(continues)
...
I called Audiovox today to find out when the next firmware upgrade will be avalible form my Audiovox 8600. It's avalible! I was told my provider "Verizon" has it and Audiovox does not know why it has not been offerd for install yet. After a hour on the phone explaining this to many Verizon reps I gave up since each time I was told Verizon does not have the firmware upgrade yet from Audiovox and when they do they will let me know.... and I should check back in a couple weeks. Yes this pissed me off! The phone seems like a nice phone if the simple problems get fixed ASAP.
Anyone have a differnt angle to shake Verizon's tree to get the upgrade?
__________________
Joe Foe from Buffalo :-)
Anyone have a differnt angle to shake Verizon's tree to get the upgrade?
__________________
Joe Foe from Buffalo :-)
...
Did you ck w/ the techs at your nearest service
center - sometimes they have more info than the reps on firmware upgrades...
center - sometimes they have more info than the reps on firmware upgrades...
...
As a matter a fact I thought the same thing. Thinking the service center may have it. I stopped in sevral Verizon service centers to check and all gave me the same caned reply like it is a company poilcy how to reply.
...
The firmware upgrade was released last night by Verizon. I had it
installed today at Verizon Service center and it does fix allot of
the VR problems. I was told the other problems very possibly will not
get fixed in less other 8600 owners call in to Verizon & Aduiovox to
insist they get fixed ASAP like I have. The Firmware update #
3_5.236. To check to see if you need a update press:
1) Menu
2) 6
3) 6
4) 8
and note the software verion you have which will be lower then the
verion I posted since thier is only two verions avalible. The
original verion and the one I mentioned....so every one that has a
8600 before today needs the upgrade. You will need to visit your
local Verizon service center to get it installed.
installed today at Verizon Service center and it does fix allot of
the VR problems. I was told the other problems very possibly will not
get fixed in less other 8600 owners call in to Verizon & Aduiovox to
insist they get fixed ASAP like I have. The Firmware update #
3_5.236. To check to see if you need a update press:
1) Menu
2) 6
3) 6
4) 8
and note the software verion you have which will be lower then the
verion I posted since thier is only two verions avalible. The
original verion and the one I mentioned....so every one that has a
8600 before today needs the upgrade. You will need to visit your
local Verizon service center to get it installed.
...
