Verizon should make good ono their own mistakes!!
Here's a story. I went to upgrade my phone on January 11th to the Env3 for a one year contract. I used a gift card to order it online and knew that I would have to kick in some extra because the gift card wasn't enough which was fine. I submit the request using the gift card and it says order submitted. I knew that couldn't be right because I owed money. Long story short the rep tells me the system can't handle two cards and then proceeds to tell me I will be hit with a $25 fee if kicks out. I told him to cancel the order which he did. I tried going in the next day to order it and it says the order is PENDING. So the rep says it takes a couple of days to clear. I tried for 5 days to upgrade and I couldn't because the order was still in a PEN...
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Collect all your documentation/screen captures and any other proof that you had problems, call customer care and ask for a supervisor. Work with them, as you'll have to work your way up the chain. Don't be aggressive, and don't give up. When the rep asks if they've resolved your issues, say no. There are certain customer service reps (i.e. not in a store) that can take off a data plan for extenuating circumstances. You'll likely have to email any proof of your dilemma to the rep. As long as you've saved everything, you should be able to get the charge off your line.
Wait - question - did you even get the phone?
If you haven't, of course there's nothing they can do, you don't have the phone. Once you have it you can fight this fi...
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Wait - question - did you even get the phone?
If you haven't, of course there's nothing they can do, you don't have the phone. Once you have it you can fight this fi...
(continues)
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