Cingular has highest number of customer complaints; Verizon, lowest
Quoth the Consumer's Union:
http://www.rcrnews.com/news.cms?newsId=21996 »
They also had this to say about Verizon:
"If you're considering a change of wireless carrier, you may want to look first to Verizon. It had the lowest number of complaints per customer among national carriers, and among all the carriers, relatively few complaints about service quality and billing," said Consumers Union."
Nice. 🙂
http://www.rcrnews.com/news.cms?newsId=21996 »
They also had this to say about Verizon:
"If you're considering a change of wireless carrier, you may want to look first to Verizon. It had the lowest number of complaints per customer among national carriers, and among all the carriers, relatively few complaints about service quality and billing," said Consumers Union."
Nice. 🙂
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I remember ATTWS's issues with portability...on average they took 2 wks longer to port than other carriers. Ouch. 😳
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"Cingular Wireless has a strong record of customer service. In fact, we recently introduced a number of significant initiatives to improve the customer experience," said Rochelle Cohen, a Cingular spokeswoman.
I believe she meant 'lip' service, since I still have to call Cingular every month to get my billing adjusted. I never had to call Verizon, except when I canceled service.
I believe she meant 'lip' service, since I still have to call Cingular every month to get my billing adjusted. I never had to call Verizon, except when I canceled service.
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You should demand to be let out of your contract due to their ignorance. I'm sure Verizon would love to take you back!
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WHEN I HAD CINGUALR I STAYED ON THE PHONE WITH CUSTOMER SERVICE!!! TO BE QUITE FRANK ABOUT IT, THEY SUCK, AND ARE VERY RUDE! I WILL NEVER LOOK BACK SINCE I JOINED IN WITH VERIZON WIRELESS!! CINGUALR IS A JOKE AND ACT VERY UNKNOWLEDGEABLE ABOUT THERE PRODUCTS AND HOW THEY WORK!
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I don't mean to rain on everyone's parade, but didn't it say on the main page that US Cellular was ranked best as far as consumer complaints?
I can definately understand they are a much smaller company than VZW, not as many customers to complain when compared to the customer base...
Is US Cellular a nationwide carrier? I don't think it is, but I'm not sure...that would put VZW at the top if just considering n/w carriers...
I can definately understand they are a much smaller company than VZW, not as many customers to complain when compared to the customer base...
Is US Cellular a nationwide carrier? I don't think it is, but I'm not sure...that would put VZW at the top if just considering n/w carriers...
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USCC is a regional carrier, and growing very quickly. But, yes, they had fewer complaints than any other carrier.
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BetterThanJake said:
Quoth the Consumer's Union:
https://www.phonescoop.com/news/item.php?n=1152 »
(RCRNews link expired)
They also had this to say about Verizon:
"If you're considering a change of wireless carrier, you may want to look first to Verizon. It had the lowest number of complaints per customer among national carriers, and among all the carriers, relatively few complaints about service quality and billing," said Consumers Union."
Nice. 🙂
PS- One thing I forgot to ask... WHY exactly is Cingular's number of complaints rather high, and Verizon's so low? Is it something systemic?
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BetterThanJake said:BetterThanJake said:
Quoth the Consumer's Union:
https://www.phonescoop.com/news/item.php?n=1152 »
(RCRNews link expired)
They also had this to say about Verizon:
"If you're considering a change of wireless carrier, you may want to look first to Verizon. It had the lowest number of complaints per customer among national carriers, and among all the carriers, relatively few complaints about service quality and billing," said Consumers Union."
Nice. 🙂
PS- One thing I forgot to ask... WHY exactly is Cingular's number of complaints rather high, and Verizon's so low? Is it something systemic?
The REAL qustions are:
1. Who is Consumer...
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kingfrog77 said:
BetterThanJake said:
PS- One thing I forgot to ask... WHY exactly is Cingular's number of complaints rather high, and Verizon's so low? Is it something systemic?
The REAL(?) qustions are:
1. Who is Consumer's Union and who really cares what they say?
They are the nonprofit publisher of Consumer Reports, and apparently lots of ppl care what they have to say. Next. 🙂
2. Why did Cingular ad MORE customers last quater DESPITE the alledged horrible customer service.
Because they ran a ton and a half of good TV ads? Really, the above is not the question you should be asking. The REAL question you should be asking is, "How many ...
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Please..I know no one now or ever who reads or makes purchases based on Consumer Union....Thats pretty funny. The first I heard of them was here. Sometimes you can be funny in your logic and lame ridicule.
What have they ever influenced? Who says they are influential they do. Just like VErizon testing its own network for reliability claims. Well sonny boy, They weren't very influential last quarter. Despite Cingulars paltry 2% worse customer satisfaction then Verizon.
If the hugely successful well known and influential Consumer's Union preferred Cingular over Verizon my only joy would be Verizon losing yet another useless recommendation they banter about like some devine message.
But then again i would get to read a lot of excus...
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What have they ever influenced? Who says they are influential they do. Just like VErizon testing its own network for reliability claims. Well sonny boy, They weren't very influential last quarter. Despite Cingulars paltry 2% worse customer satisfaction then Verizon.
If the hugely successful well known and influential Consumer's Union preferred Cingular over Verizon my only joy would be Verizon losing yet another useless recommendation they banter about like some devine message.
But then again i would get to read a lot of excus...
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kingfrog77 said:
Please..I know no one now or ever who reads or makes purchases based on Consumer Union....Thats pretty funny. The first I heard of them was here. Sometimes you can be funny in your logic and lame ridicule.
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BetterThanJake said:kingfrog77 said:
Please..I know no one now or ever who reads or makes purchases based on Consumer Union....Thats pretty funny. The first I heard of them was here. Sometimes you can be funny in your logic and lame ridicule.
Interesting, just when you think some people know everything about the business world, small little groups like the CONSUMER UNION pop up. Hahahahaha
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bigdaddyjay said:...BetterThanJake said:kingfrog77 said:
Please..I know no one now or ever who reads or makes purchases based on Consumer Union....Thats pretty funny. The first I heard of them was here. Sometimes you can be funny in your logic and lame ridicule.
Interesting, just when you think some people know everything about the business world, small little groups like the CONSUMER UNION pop up. Hahahahaha
The biased and obviously small Consumer's Union is not a well recognized or accepted last word on consumer product. Consumer Reports is not even relevant any more. Their testing is suspect.
If it were Cingular would not have been so succes
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kingfrog77 said:
Please..I know no one now or ever who reads or makes purchases based on Consumer Union....
Then you need to get out more. 😁
They're obviously influential.... to dismiss them because you personally know of no one that uses them is as silly as saying that "Carrier X SUCKS!!" just because you don't get good reception in the 4th floor Mandalay Bay restroom... even though said carrier works great for millions of other ppl. Silly.
Lots of "I hate Verizon" ramblings
Boooooring. And not really worth responding to.
The excuse I love the most was Cingulars advertising got them customers. The mega successful "Can you hear me now" campaign by Verizon did...
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uh ok... try that again...
Coming from the King of Rationalizing Corporate Arrogance, that is hilarious.
BetterThanJake said:
And shame on you for rationalizing such corporate arrogance. 😉
Coming from the King of Rationalizing Corporate Arrogance, that is hilarious.
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We as a company at Cingular do care. I think that report only reflects half the story. Cingular is making changes to address some of the complaints. Some of you Verizon followers miss the point that the wireless industry is about as highly rated by customers as used car delaerships.
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These complaints made, how many are actually LEGIT though?
"I went over my minutes, I should be reimbursed, if you dont I'm going to report you!"
"I broke my free phone, I should get a new one for free, if I dont i'll report you!"
"I was driving in the middle of nowhere and I lost signal, im reporting you!"
"I was in my house and a call got dropped, im reporting you!"
"I don't understand my phone bill, im reporting you!"
"The customer care rep didnt do and/or give me me what I wanted, im reporting you!"
"The sales rep didnt give me free accessories, im reporting you!"
"My free phone is a peice of sh!it, im reporting you!"
ETC. ETC. ETC. ETC.!!!
GIVE ME A BREAK!
Yeah, many complaints, and I bet the majority o...
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"I went over my minutes, I should be reimbursed, if you dont I'm going to report you!"
"I broke my free phone, I should get a new one for free, if I dont i'll report you!"
"I was driving in the middle of nowhere and I lost signal, im reporting you!"
"I was in my house and a call got dropped, im reporting you!"
"I don't understand my phone bill, im reporting you!"
"The customer care rep didnt do and/or give me me what I wanted, im reporting you!"
"The sales rep didnt give me free accessories, im reporting you!"
"My free phone is a peice of sh!it, im reporting you!"
ETC. ETC. ETC. ETC.!!!
GIVE ME A BREAK!
Yeah, many complaints, and I bet the majority o...
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But EVERY company has those customers...are you saying that Cing/AT&T has more of those customers than all other carriers?
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I wouldn't doubt that the majority of EVERY complaint against a carrier is something dumb like that.
And MAYBE, just MAYBE, it's possible Cingular does have more people that make complaints like that?
A report like that by CR means nothing, now maybe if they madw a report based on ONLY valid complaints, then it'd be something worth looking at and mentioning.
This report they put it is only good for starting Carrier vs. Carrier fights, and that's just what it's done. But nobody knows how many complaints are valid and how many are not.
This CR report is a bunch of BS. And I'd say the same whether Verizon or US Cellular or T-Mobile or whoever got reported to have the most complaints.
Carriers get shot down because alot of th...
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And MAYBE, just MAYBE, it's possible Cingular does have more people that make complaints like that?
A report like that by CR means nothing, now maybe if they madw a report based on ONLY valid complaints, then it'd be something worth looking at and mentioning.
This report they put it is only good for starting Carrier vs. Carrier fights, and that's just what it's done. But nobody knows how many complaints are valid and how many are not.
This CR report is a bunch of BS. And I'd say the same whether Verizon or US Cellular or T-Mobile or whoever got reported to have the most complaints.
Carriers get shot down because alot of th...
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Marcus,
we have sunk below life insurance salespeople. Maybe we pat ourselves on the back so much that when one of us wins we forget that the king of the crap pile is still only lord of feces.
Even Verizon has some work to do; they had over 3400 customers angry enough to call federal authorities. We don't know how many complaints are lodged in each state.
USCC avoids these by giving away the farm at the first indication of customer frustration. It must work for them given their low churn rate, but they are not the most popular carrier among their customer base in the rural markets. Their customers have no alternative in these markets.
we have sunk below life insurance salespeople. Maybe we pat ourselves on the back so much that when one of us wins we forget that the king of the crap pile is still only lord of feces.
Even Verizon has some work to do; they had over 3400 customers angry enough to call federal authorities. We don't know how many complaints are lodged in each state.
USCC avoids these by giving away the farm at the first indication of customer frustration. It must work for them given their low churn rate, but they are not the most popular carrier among their customer base in the rural markets. Their customers have no alternative in these markets.
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"USCC avoids these by giving away the farm at the first indication of customer frustration. It must work for them given their low churn rate, but they are not the most popular carrier among their customer base in the rural markets. Their customers have no alternative in these markets."
Not true. USCC has the lowest churn because they offer excellent customer service, and generally excellent phone service as well. People who live in rural areas are probably unhappy because they live in rural areas and the reception isn't as great as they'd like it to be, and who can blame them? True, they don't have any real alternatives, but that's because other carriers have no interest in servicing the little guys. I'd love it if other carries cover...
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Not true. USCC has the lowest churn because they offer excellent customer service, and generally excellent phone service as well. People who live in rural areas are probably unhappy because they live in rural areas and the reception isn't as great as they'd like it to be, and who can blame them? True, they don't have any real alternatives, but that's because other carriers have no interest in servicing the little guys. I'd love it if other carries cover...
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No one is doubting the customer service reps at USCC or their network. The phone reps, anyway. But the people in their stores have a long way to go. As a USCC dealer we get lots of people who never want to go to the stores because the people are:
1) inattentive
2) uninformed
3) distracted
I know because I spent many years working for USCC in multiple arenas.
If a customer comes into a store and intends to disconnect the managers have often given a top end phone to the customer for free in order to satisfy them.
That is not bad service and it certainly keeps the complaints down but it is very expensive.
1) inattentive
2) uninformed
3) distracted
I know because I spent many years working for USCC in multiple arenas.
If a customer comes into a store and intends to disconnect the managers have often given a top end phone to the customer for free in order to satisfy them.
That is not bad service and it certainly keeps the complaints down but it is very expensive.
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I think all carriers need to improve. There are problems with all of the carriers that is why there are so many carriers. I believe all cell phone companies suck u just have to find the one that sucks the least for u.
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Geez.
And here you kept saying you hated flamebaiting and trolling...
The Consumer's Union is once again publishing "findings" of someone else.
Where exactly are the FCC reports? Why hasn't the FCC come out and mentioned these things?
Here's why.
When the FCC releases these stats, they also include the number of valid complaints and actions taken. None of this information is included in the biased reports from the Consumer's Union.
The last I heard, the average number of valid complaints is about 2-3% of the complaints themselves.
The Consumer's Union has been biased against Cingular and has urged it's members and consumers themselves to hinder the success of the company. They publish Consumer's Reports and alway give the n...
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And here you kept saying you hated flamebaiting and trolling...
The Consumer's Union is once again publishing "findings" of someone else.
Where exactly are the FCC reports? Why hasn't the FCC come out and mentioned these things?
Here's why.
When the FCC releases these stats, they also include the number of valid complaints and actions taken. None of this information is included in the biased reports from the Consumer's Union.
The last I heard, the average number of valid complaints is about 2-3% of the complaints themselves.
The Consumer's Union has been biased against Cingular and has urged it's members and consumers themselves to hinder the success of the company. They publish Consumer's Reports and alway give the n...
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Phoenix, my attitude on this is "wait and see" There has not been a division reported of how many were ATTWS and how many were Cingular. ATTWS was truly a terrible company there at the end with a "short-timers" mentality. We won't know the true story of these complaints until there is a full year under Cingular management.
I don't believe any of the companies can claim either victory or defeat. There is just not enough information in that report.
Maybe going back to the last year they were reported separately would be a good indication.
I don't believe any of the companies can claim either victory or defeat. There is just not enough information in that report.
Maybe going back to the last year they were reported separately would be a good indication.
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CU takes some strange positions at times. They are against market consolidation but they are also against consumers paying for roaming. You can't have it both ways. They are for congress mandating GSM as a nationwide technology but they rate all CDMA carriers above any GSM carrier. They are against contracts and handset subsisdies, but they want low priced phones and mondo features for nothing. They want all handsets to be unlocked so I can take a used handset to another carrier, even though the battery is about dead and the RF efficiency of an old phone declines.
They never give market by market comparisons but what's good for New York City is good for everyone.
They never give market by market comparisons but what's good for New York City is good for everyone.
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PhoenixAshes said:
When the FCC releases these stats, they also include the number of valid complaints and actions taken. None of this information is included in the biased reports from the Consumer's Union.
The last I heard, the average number of valid complaints is about 2-3% of the complaints themselves.
2-3%? Ok, cool. Do you have any proof of this? Link, please.
Even if that were to be true, the fact that Cingy has several times more complaints than Verizon would tend to also lead to Cingy having more VALID complaints as well. Unless you somehow believe that valid complaints are only leveled against Verizon.
The Consumer's Union has been biased against Cingular and has urge...
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BetterThanJake said:PhoenixAshes said:
When the FCC releases these stats, they also include the number of valid complaints and actions taken. None of this information is included in the biased reports from the Consumer's Union.
The last I heard, the average number of valid complaints is about 2-3% of the complaints themselves.
2-3%? Ok, cool. Do you have any proof of this? Link, please.
Even if that were to be true, the fact that Cingy has several times more complaints than Verizon would tend to also lead to Cingy having more VALID complaints as well. Unless you somehow believe that valid complaints are only leveled against Verizon.
Uh... no I don't have "pro...
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Again, back to my original question: WHY does Cingy do bad here? It would seem to go beyond just the acquisition of ATTW, though that certainly is part of it.
Imagine if they were better in that area judging from their ad rates...they would bury Verizon. Becareful of the answers you seek. Verizon has the lowest complaints yet they still could not pass Cingular in ads in a quater where the most upheavel occured in the ATT deal. Its only going to get better.
Whats VErizon doing to get better? Lowering prices....Thats a start but obviously it's going to take a complete paradiam shift.... Perhaps VErizon is focusing on the wrong things...like Consumers Union.....People don't care what others experiences are accord...
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kingfrog77 said:...Again, back to my original question: WHY does Cingy do bad here? It would seem to go beyond just the acquisition of ATTW, though that certainly is part of it.
Imagine if they were better in that area judging from their ad rates...they would bury Verizon. Becareful of the answers you seek. Verizon has the lowest complaints yet they still could not pass Cingular in ads in a quater where the most upheavel occured in the ATT deal. Its only going to get better.
Whats VErizon doing to get better? Lowering prices....Thats a start but obviously it's going to take a complete paradiam shift.... Perhaps VErizon is focusing on the wrong things...like Consumers Union.....People don't ca
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PhoenixAshes said:...Again, back to my original question: WHY does Cingy do bad here? It would seem to go beyond just the acquisition of ATTW, though that certainly is part of it.
Imagine if they were better in that area judging from their ad rates...they would bury Verizon. Becareful of the answers you seek. Verizon has the lowest complaints yet they still could not pass Cingular in ads in a quater where the most upheaval occured in the ATT deal. Its only going to get better.
Whats VErizon doing to get better? Lowering prices....Thats a start but obviously it's going to take a complete paradigm shift.... Perhaps VErizon is focusing on the wrong things...like Consumers Union.....People don'
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kingfrog77 said:
People don't care what others experiences are according to third party polling. People still buy Fords and Chevys knowing full well Toyota has much better reliability and service. Go figure.
PhoenixAshes said:
Very good point.
Ford outsells any other line of trucks in the world, and Toyota is the best ranked.
Very *poor* point, actually. Toyota is set to pass GM as the #1 car company in the world in a few years. And they've already passed Ford:
"When General Motors Corp. warned this week that it will lose money in the first quarter of 2004, the No. 1 automaker cited reasons including disappointing sales in North America.
Another explanation, on ...
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The point is Cingular actually added more NEW customers then Verizon even after taking on ATT.
Thats akin to Toyota selling more trucks then Ford.
You will never get it. I keep teeling myself that and you as well. Denial prevails....as always.
Again if CR and JD Powers were all that...the lowest of the lowest (Cingular) would not have gained moe customers then T Mobile an Verizon. The proof is in the numbers. I don't care about Churn......They will have churn due to ATT and poor CS due to ATT...but people will still seek their service......go figure.
Thats akin to Toyota selling more trucks then Ford.
You will never get it. I keep teeling myself that and you as well. Denial prevails....as always.
Again if CR and JD Powers were all that...the lowest of the lowest (Cingular) would not have gained moe customers then T Mobile an Verizon. The proof is in the numbers. I don't care about Churn......They will have churn due to ATT and poor CS due to ATT...but people will still seek their service......go figure.
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kingfrog77 said:
The point is Cingular actually added more NEW customers then Verizon even after taking on ATT.
Thats akin to Toyota selling more trucks then Ford.
I think its hard to draw concrete conclusions from Cingy adding *barely* more customers for ONE quarter. Talk to me in a year and I might take you more seriously.
And actually, your example was 'Ford selling more trucks than Toyota', i.e. a not so-highly rated company outselling a highy-rated one. Again, a bad example, as in overall vehicle sales, Toyota has passed Ford.
You will never get it. I keep teeling myself that and you as well. Denial prevails....as always.
Sorry you feel that way. But as you are obvious...
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HOw much better would Cingular have done WITH the JD Powers CU accolades?
I'd say not much. Theres your answer. They beat BOTh the companies who OWN those accolades without them. Thats says MORE about the influence of those "awards" then the what if you seem to be hung up on.
And no Toyota did NOT sell more trucks then Ford especially the Tundra which is on sale everywhere.
Cingular has nowhere to go but up. Verizon as can be seen already is getting chips taken out of it, The proof is in the LOWER prices all of a sudden and the loss of your precious JD Powers rating to Teen Mobile. oh and last quarters subs not beating Cingular for the first time EVER.......No I'd say VErizon has no place to go but down lately.
Cingular execs m...
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I'd say not much. Theres your answer. They beat BOTh the companies who OWN those accolades without them. Thats says MORE about the influence of those "awards" then the what if you seem to be hung up on.
And no Toyota did NOT sell more trucks then Ford especially the Tundra which is on sale everywhere.
Cingular has nowhere to go but up. Verizon as can be seen already is getting chips taken out of it, The proof is in the LOWER prices all of a sudden and the loss of your precious JD Powers rating to Teen Mobile. oh and last quarters subs not beating Cingular for the first time EVER.......No I'd say VErizon has no place to go but down lately.
Cingular execs m...
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Careful KF... you're starting to sound like quite the Cingy fanboy. I think your predictions are the only thing 'headed for a fall'.
Oh, and how 'arrogant' is it to deride ATTW customers as "spoiled whiners"? You're starting to sound more and more like a Cingy rep than a Las Vegas entertainer. Hmm...
And its interesting that you and Phoenix are here at exactly the same time. Hmm...
Oh, and how 'arrogant' is it to deride ATTW customers as "spoiled whiners"? You're starting to sound more and more like a Cingy rep than a Las Vegas entertainer. Hmm...
And its interesting that you and Phoenix are here at exactly the same time. Hmm...
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No Im not a Cingular employee or even a loyal customer. I'll drop them in a hurry if they do not meet my needs. I BUY my phones then seek month to month contracts. I am not beholden to them. I do respect what they have done. I did rightly predict where they would be relative to VErizon. I am rightly predicting Cingular's churm will be down despite the ATT customers, of which I was one who gave up minutes to switch over. With roll over I have made up those and many more. ATT customers are whining indeed. they can't see the forest through the trees. But we were spoiled at ATTWS. I had so many perks and freebies from them. Thus they were failing. The Name did not hold water as it was supposed to.
If I were a Cingular rep I would not be so ha...
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If I were a Cingular rep I would not be so ha...
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Nice backpedal, KF. I give it an 8.7. 😉
But I would watch those 'arrogant' anti-ATTW customer comments in the future... you may give away more than you intended.
But I would watch those 'arrogant' anti-ATTW customer comments in the future... you may give away more than you intended.
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BAck pedal? thats my line. I was a "gifted" ATTWS customer. I know what I gave up in freebies. I peak from experience. They were terrible. Cingular is a gift from above compared to the old ATTWS for me anyway.
But I did the research and decided I had more to gain with roll over at $39 then a $100 national no roam plan with 1000 minutes. Many won't research and do whine. Thay are nor arrogant. They are whiners. But stepping over to Verizon will indeed be a step back for many who will miss the GSM benifits in technology and choice.
T Mobile stands to benifit more than Verizon in my opinion.
But I did the research and decided I had more to gain with roll over at $39 then a $100 national no roam plan with 1000 minutes. Many won't research and do whine. Thay are nor arrogant. They are whiners. But stepping over to Verizon will indeed be a step back for many who will miss the GSM benifits in technology and choice.
T Mobile stands to benifit more than Verizon in my opinion.
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Back pedal? Thats my line! I do think ATTWS customers are used to alot more than Cingualar will give them? BUt whats their alterbative? VErizon? Don't think they will want to step backward there either. If they think Cingular is a step back in plans and phone chioce, Erizon is in the Ice age.......
No they will have to switch to T mobile. There they will get all the minute pland that were ATT like and the sameGSM advabtages they are used to as well........The ATT customers are not arrogant ..they are whining though. I was one I know what they are forced to give up.....I speak from experience. for me it worked out. But I did research and therefor feel comfortable with my "lack" of ATT gveaways.
No they will have to switch to T mobile. There they will get all the minute pland that were ATT like and the sameGSM advabtages they are used to as well........The ATT customers are not arrogant ..they are whining though. I was one I know what they are forced to give up.....I speak from experience. for me it worked out. But I did research and therefor feel comfortable with my "lack" of ATT gveaways.
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1) We don't know where the bulk of customer complaints comes from. The FCC report did not specify as both companies are under the same management. What you say can be correct, but we can't make a dogmatic statement about it. Wait and see. Cingular was always in the bottom half of the industry in this department.
2) The public's attention was captivated by the Cingular/ATTWS deal and so they got additional free advertising from the media in the form of news stories. This could account for a lot of new adds.
3) The timing could not have been more perfect, getting the media hype during the two busiest selling months of the season.
4) Cingular's advertising was pretty good and it helped.
5) Verizon's churn rate stayed at the same lev...
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2) The public's attention was captivated by the Cingular/ATTWS deal and so they got additional free advertising from the media in the form of news stories. This could account for a lot of new adds.
3) The timing could not have been more perfect, getting the media hype during the two busiest selling months of the season.
4) Cingular's advertising was pretty good and it helped.
5) Verizon's churn rate stayed at the same lev...
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Actually, jake, to no one's surprise, you are still wrong.
Ford TRUCKS are the world's best selling pickups.
Toyota TRUCKS out rank them according to motortrend, car&driver, and others.
#1) We weren't talking about Ford and GM companies. We were talking about their line of TRUCKS.
#2) We weren't talking about what might happen in a few years. We are talking about now.
Please re-read the post and respond with something more to the point.
Ford TRUCKS are the world's best selling pickups.
Toyota TRUCKS out rank them according to motortrend, car&driver, and others.
#1) We weren't talking about Ford and GM companies. We were talking about their line of TRUCKS.
#2) We weren't talking about what might happen in a few years. We are talking about now.
Please re-read the post and respond with something more to the point.
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What's more relevant to the point P... a companies performance in ONE line of vehicles, or its performance ACROSS THE BOARD, in ALL of its lines of vehicles?
I can tell you which is more statistically relevant, that's for sure. Ford being lower-rated and having a mediocre reputation compared to Toyota HAS obviously hurt them. And it actually pains me to say that, as I would prefer to buy American, if only the American car companies would put out better products. Ah well.
I can tell you which is more statistically relevant, that's for sure. Ford being lower-rated and having a mediocre reputation compared to Toyota HAS obviously hurt them. And it actually pains me to say that, as I would prefer to buy American, if only the American car companies would put out better products. Ah well.
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BetterThanJake said:
What's more relevant to the point P... a companies performance in ONE line of vehicles, or its performance ACROSS THE BOARD, in ALL of its lines of vehicles?
I can tell you which is more statistically relevant, that's for sure. Ford being lower-rated and having a mediocre reputation compared to Toyota HAS obviously hurt them. And it actually pains me to say that, as I would prefer to buy American, if only the American car companies would put out better products. Ah well.
Its perception based on factual evidance. A Ford will last as long as a Toyota when both are equally serviced. resale is higher on the Toyota but so is the entry price.
Verizon lived on perception and hype in my ...
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Kingfrog, is the main problem you have with Verizon the reps and sales associates?
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wfine81 said:
Kingfrog, is the main problem you have with Verizon the reps and sales associates?
The reps of any company ARE the company in my experience. They reflect company attitudes. The saleman needs first to sell himself...the rest is easier.
Verizon Reps were universally the same in their talking points an attitude. I got the same "talking points" at a few different stores in different cities. How can one come away with any other perception. I visited stores even after I went Cingular just to see if it was consistant. I was surprosed to find it so and as I travel a lot I have had the opportunity to visit stores in a few different places. (Last Summer mostly) ALL the same...bashing Cingular.....ba...
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kingfrog77 said:
Verizon lived on perception and hype in my opinion and that is being eroded as evidenced by all the changes in pricing etc Verizon has had to make most recently.
LOL, nah. Because if Verizon was 'living on perception and hype', then
1) Why are VZW's adds at or near record highs?
2) Why is VZW's churn at record lows?
If VZW's alleged 'mask of hype' was being torn off (as you so fervently and delusionally hope), then I would think ads would dive and churn would shoot up. So far, the exact opposite has happened. Thus, your theory appears to hold no water.
Far as pricing goes, it seems that VZW has had to make far fewer compromises than its competitors... VZW's ARPU is down 2.5 per...
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BetterThanJake said:...kingfrog77 said:
Verizon lived on perception and hype in my opinion and that is being eroded as evidenced by all the changes in pricing etc Verizon has had to make most recently.
LOL, nah. Because if Verizon was 'living on perception and hype', then
1) Why are VZW's adds at or near record highs?
2) Why is VZW's churn at record lows?
If VZW's alleged 'mask of hype' was being torn off (as you so fervently and delusionally hope), then I would think ads would dive and churn would shoot up. So far, the exact opposite has happened. Thus, your theory appears to hold no water.
Far as pricing goes, it seems that VZW has had to make far fewer compromises than its
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PhoenixAshes said:...BetterThanJake said:kingfrog77 said:
Verizon lived on perception and hype in my opinion and that is being eroded as evidenced by all the changes in pricing etc Verizon has had to make most recently.
LOL, nah. Because if Verizon was 'living on perception and hype', then
1) Why are VZW's adds at or near record highs?
2) Why is VZW's churn at record lows?
If VZW's alleged 'mask of hype' was being torn off (as you so fervently and delusionally hope), then I would think ads would dive and churn would shoot up. So far, the exact opposite has happened. Thus, your theory appears to hold no water.
Far as pricing goes, it seems that VZW has had
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What's with all this "agreement" crap?
🤣
Now, to use my mind control device on a massive scale....
MWAAAHAAAAHAHHAHAAAAAAA
🤣
Now, to use my mind control device on a massive scale....
MWAAAHAAAAHAHHAHAAAAAAA
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PhoenixAshes said:As I've been a member of this site and HoFo for the last three years, I've used that time to generate for myself rational opinions. I'm going by what I see as facts. I'm also trying to keep my temper and emotion out of the equation.
What's with all this "agreement" crap?
🤣
Now, to use my mind control device on a massive scale....
MWAAAHAAAAHAHHAHAAAAAAA
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Recoed highs? Id say Cingular was at record highs in ads by a bigger jump!!Now thats a real feat considering tey have the albratroos that is ATT around their necks as you guys described them last Summer.....I'd say that is very impressive and the quiet surprise around here was not very hidden either.....
Veriaon has become MORE CINGULAR LIKE as I mentions months ago. Not the other way around LOL you're funny. Cingular is RAISING prices while VErizon lowers them.....excuse me?
Cingulars churn rate actually went down and will decrease again this quarter, even with the "waste of 41 billion dollar ATT wrapped like an anchor around their necks...
Verizon is competing the only way they have left....price reduction....which leads down the ...
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Veriaon has become MORE CINGULAR LIKE as I mentions months ago. Not the other way around LOL you're funny. Cingular is RAISING prices while VErizon lowers them.....excuse me?
Cingulars churn rate actually went down and will decrease again this quarter, even with the "waste of 41 billion dollar ATT wrapped like an anchor around their necks...
Verizon is competing the only way they have left....price reduction....which leads down the ...
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kingfrog77 said:
Recoed highs? Id say Cingular was at record highs in ads by a bigger jump!!
LOL...don't sidestep, KF. Fact is, Verizon's adds have never been better... WHY is that, if they are 'going down' as you keep saying they are? Gosh, guess you're wrong. Next.
Now thats a real feat considering tey have the albratroos that is ATT around their necks as you guys described them last Summer.....I'd say that is very impressive and the quiet surprise around here was not very hidden either.....
Eh?... elsewhere, you go on and on about what a smart move it was to buy ATTW, and here you try to make it seem like Cingy is 'superhuman' because they did well (in adds) for one quarter wi...
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PhoenixAshes said:
Gee...
More rantings from the so-called "nice guy".
🙄
This from the guy who talks about how people should "end me" in real life? 😳
Now I've heard everything.
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The only point I was making was that Ford Trucks outsell everything... as muchdrama pointed out, they outsell any other vehicle in North America.
So, even though the Toyota Tundra make rank better with Car&Driver, but the F-150 will still sell more.
Hence, Froggy's point.
Third party tests rarely have anything to do with sales. (unless the tests showed that the phones detonated when you hit the end button).
So, even though the Toyota Tundra make rank better with Car&Driver, but the F-150 will still sell more.
Hence, Froggy's point.
Third party tests rarely have anything to do with sales. (unless the tests showed that the phones detonated when you hit the end button).
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PhoenixAshes said:Plus the F-150 is the best selling vehicle in North America for the last 30 years. And, hey, I own one.
Actually, jake, to no one's surprise, you are still wrong.
Ford TRUCKS are the world's best selling pickups.
Toyota TRUCKS out rank them according to motortrend, car&driver, and others.
#1) We weren't talking about Ford and GM companies. We were talking about their line of TRUCKS.
#2) We weren't talking about what might happen in a few years. We are talking about now.
Please re-read the post and respond with something more to the point.
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muchdrama said:PhoenixAshes said:Plus the F-150 is the best selling vehicle in North America for the last 30 years. And, hey, I own one.
Actually, jake, to no one's surprise, you are still wrong.
Ford TRUCKS are the world's best selling pickups.
Toyota TRUCKS out rank them according to motortrend, car&driver, and others.
#1) We weren't talking about Ford and GM companies. We were talking about their line of TRUCKS.
#2) We weren't talking about what might happen in a few years. We are talking about now.
Please re-read the post and respond with something more to the point.
The Ford F-150 is the best selling vehicle in ...
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kingfrog77 said:...muchdrama said:PhoenixAshes said:Plus the F-150 is the best selling vehicle in North America for the last 30 years. And, hey, I own one.
Actually, jake, to no one's surprise, you are still wrong.
Ford TRUCKS are the world's best selling pickups.
Toyota TRUCKS out rank them according to motortrend, car&driver, and others.
#1) We weren't talking about Ford and GM companies. We were talking about their line of TRUCKS.
#2) We weren't talking about what might happen in a few years. We are talking about now.
Please re-read the post and respond with something more to the point.
The Ford
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muchdrama said:...kingfrog77 said:muchdrama said:PhoenixAshes said:Plus the F-150 is the best selling vehicle in North America for the last 30 years. And, hey,
Actually, jake, to no one's surprise, you are still wrong.
Ford TRUCKS are the world's best selling pickups.
Toyota TRUCKS out rank them according to motortrend, car&driver, and others.
#1) We weren't talking about Ford and GM companies. We were talking about their line of TRUCKS.
#2) We weren't talking about what might happen in a few years. We are talking about now.
Please re-read the post and respond with something more to the point.
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kingfrog77 said:...muchdrama said:kingfrog77 said:muchdrama said:PhoenixAshes said:Plus the F-150 is the best selling vehicle in North Amer
Actually, jake, to no one's surprise, you are still wrong.
Ford TRUCKS are the world's best selling pickups.
Toyota TRUCKS out rank them according to motortrend, car&driver, and others.
#1) We weren't talking about Ford and GM companies. We were talking about their line of TRUCKS.
#2) We weren't talking about what might happen in a few years. We are talking about now.
Please re-read the post and respond with something more to the point.
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Phoenix, I believe you are correct on this one, but we don't have the numbers to really make the point. Customer care has not been historically Cingular's strongest point. I'm not going to say they are terrible at it, just average. I believe after the two companies and networks are combined Cingular will look at its customer care model and redo it. They will embark on the same journey Sprint began last year. Fortunately There is not as much ground to cover as Sprint has. Sprint is doing well at this and gets better every month. (As a Sprint dealer and a Sprint customer I can say this with confidence.)
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