Verizon Reps Help
Please no smart a$$ remarks. I am with Alltel, just joined two days ago. I have a past due balance with Verizon from last year, because they refused to credit my account for internet overage charges. The reason they were over is because the sales guy didn't add internet to my account when I opened service, and I had told him to. Well, customer service would do nothing about it. Now that Verizon is aquiring Alltel and merging customer accounts, are they going to see this past due bill and refuse service to me? Will Alltel customers have to go through an entire credit check like new customers coming from other carriers?
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call verizon customer service and get it sorted out. Im sure this wont be an issue, the last thing they are going to want to do is lose a customer in this type of economy.
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The first thing you have to find out by calling customer service is if the account has been sent to collections. If it has you may have to pay it. Ask to speak with a supervisor and explain the situation and hopefully they may credit some or all of the overage. It is not about whether or not they lose you as a customer, or trying to save a customer, that means nothing. Hopefully you will get someone willing to help you since you are a Alltel customer coming over to Verizon. Good luck.
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You should try to get the issue resolved with the balance. Most likely it has been sent to an outside collection agency. You will probably be integrated into the Verizon system without a problem with your current line(s). The issue will probably come up when you try to add a line and another credit check is done.
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