Verizon Forum (Phone Scoop)

Worry Free Guarantee question

Jan 19, 2009, 3:51 PM

Hi, I upgraded to the Samsung Omnia less than 30 days ago. I don't like it. So I call and they tell me I'm within the Worry Free Guarantee period. So I plan to go back to the store to exchange it for a different phone, but here's my issue: I got a small scratch in the upper left corner of the screen. How critical are they about condition of the phone during exchanges at Verizon stores??

...

reply report

Americanstud1987

Jan 19, 2009, 4:16 PM

You would have to go to the store. They'd have to check the scratch out, and tell you if they can take it back. I wouldn't walk into a store 'Well someone on phonescoop said" but that's just me. 👀

...

reply report

Menno

Jan 19, 2009, 4:30 PM

if it is a corp store they might charge you a restocking fee. But stores will be exact on what they accept back because if they can't resell it, they have to try and make up the cost somewhere else.