I would think if she worked at VZ she would know how that works. I don't believe you are charged data for playing games. Only for downloading them initially.

Some games, such as Guitar Hero, use megabytes (on nationwide plans) or minutes (on older plans). Easy way to check is to search the game on www.verizonwireless.com. Of course, there's always the vpak.

Browsing Get It Now and using Mobile Web incur megabyte usage, as does playing games that use megabytes during game play. Games such as Guitar Hero III and Tetris, to name just two, use megabytes. If you choose Info before you purchase a game, then there'll be a disclaimer about airtime or megabyte usage, the latter being the one that applies to the Nationwide plans, of course.

Anyway, she should just get the V Cast Vpak for that line. It's discounted, anyway, so it's not as though she'll be paying $15 for it. And she really should be more aware of what's going on, seeing as how she works for the company. Everything's pretty well disclosed, whether it be megabyte usage or what features will actually cost her as an employee. Tell her to si...
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DoubleHelix said:

kevinski said:
Yeah. I'm curious as to how you missed it. For me, it's always on the main page whenever I launch a new browser window. We were first reminded at least a month or so ago.

She is so reluctant to go to the Nationwide because her daughter loves to download games like Pacman and she fears, even though she has already purchased them, she will be charged megabyte use when she is playing them. Do you think this is so. What exactly incurs megabyte usage besides VZ Navigator maps etc.
I am posting because my friend does not want the VZ police to track her. 😉

She SHOULD do her own research on the employee phone program website or the offic...
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your account will be suspended snooks.

"you may experience temporary loss of services".....may=will, temporary=till you fix it, till you fix it=till we get around to processing your plan change, till we get around to processing your plan change=christmas....2010. 👀

To be fair, no Verizon Wireless employee should have overage. Granted, I'm a CSR, so I remind people to check their usage all of the time. As such, I get into the habit of doing that for my own account. How hard is it?

I admit that my bill is now higher on Nationwide pricing, and I don't like the fact that overage rates are now in line with those of consumer pricing. Still, I've never had overage. Why? Because I check my usage online several times each month.

CSR's should disclose megabytes, as we're coached on stuff like that. If you don't tell a customer about something like that, then you won't have very good quality scores. I wonder if the problem with sales is the fact that they're in a rush to get to the next sale, so they leave ...
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kevinski said:

I really wish that commission would go away. Sure, I get incentives, but they in no way drive my decisions in adding/removing features. I don't even pay attention to those incentives on my paycheck, and I couldn't care less if I wasn't getting them. Commission is a plague in any business, in my opinion.

I think you are going to get your wish shortly.

I hear on the street that commissions are being discontinued in September and everyone - sales and customer care will sell equally. Now as to what they do to everyone's hourly rate remains to be seen.

That would be interesting to see. Nothing against sales, but I just feel that a lot of people are really just out to get a ton of commission without thinking about the fact that they're driving a ton of calls to customer service. I hate getting those calls that start with, "I just got back from one of your stores..."

Or, even worse, "I'm at one of your stores..."

I don't understand how customer service and sales would "sell equally" if VZW still sees fit to designate them as two separate departments...unless you're referring solely to the stores. It was my understanding that customer service reps in stores were able to sell, anyway, though.

If commissions go away, then I'm sure that a lot of people will be pissed about it. Still, I ...
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kevinski said:
That would be interesting to see. Nothing against sales, but I just feel that a lot of people are really just out to get a ton of commission without thinking about the fact that they're driving a ton of calls to customer service. I hate getting those calls that start with, "I just got back from one of your stores..."

Or, even worse, "I'm at one of your stores..."

I don't understand how customer service and sales would "sell equally" if VZW still sees fit to designate them as two separate departments...unless you're referring solely to the stores. It was my understanding that customer service reps in stores were able to sell, anyway, though.

If commissions go away, then I'm sure that a lot of people

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I honestly think eventually with unlocked devices etc. the company wants to drive everyone to the web to buy phones, fire the retail staff and be done with it.

Valid idea, but how would the company be able to effectively grow the subscriber base similar to how they are with a retail formula?

If there were no retail stores to drive sales, wouldn't the trade off of that be to take all that money "saved" and invest heavily into marketing? That would either be a wash or more expensive, wouldn't it?

What would VZW do? Rely on word of mouth? Just let their fate be decided by chance? 😲

kevinski said:
That would be interesting to see. Nothing against sales, but I just feel that a lot of people are really just out to get a ton of commission without thinking about the fact that they're driving a ton of calls to customer service. I hate getting those calls that start with, "I just got back from one of your stores..."

Or, even worse, "I'm at one of your stores..."

I don't understand how customer service and sales would "sell equally" if VZW still sees fit to designate them as two separate departments...unless you're referring solely to the stores. It was my understanding that customer service reps in stores were able to sell, anyway, though.

If commissions go away, then I'm sure that a lot of people

...
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Without staffing to "encourage" buying behavior, who's going to help influence the customer who & what to buy?

Exactly.
And there are still loads of cell phone users on the market that are totally CLUELESS as to how to order phones online, activate them over the air, etc.
People still need to be taught to set up voicemail. They also need to pay their bills in the store (a lot of folks only deal with cash and can't/won't pay over the phone or online). They NEED the in-store support.

I don't often need in-store support and I have bought phones on-line many times, but I still like to see the phones at the store first and look them over or play with them to see if I'm going to like the way it's designed, etc. before I just order a phone. I don't see how taking away sales people would benefit these companies at all...

I realize that, but your use of the quotation marks around the word encourage is precisely the problem. People aren't being "encouraged" to add things in the store any more than they are over the phone. I still stand behind my opinion on commission. It's a problem.

What disgusts me about a lot of sales environments is that many sales people stop caring whenever their chances at additional commission are blown. I realize that there certainly are sales people who like helping people, but there are too many who are just parasites looking to tack on useless crap.

I don't know how good/bad sales' base pay is, but I'd say that raising it somewhat to compensate for the lack of commission would be perfectly adequate. Not to offend anyone, but ...
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the sales reps that add stuff that isn't asked for is few and far between and usually they get caught. a lot of what custoemrs complain about not knowing is that they forgot. raising the base pay would only lead to slacker sales reps that would hurt the company more because they would do the absolute minimal to get by.

Commisions are not going anywhere. A non commission sales model is retarded, where is the incentive to go above and beyond when you get paid the same to do as little as possible? I know whenever I go into a Best Buy store I normally leave frustrated that I canot find someone to help me with what I need.

Also I hope that all customer service reps realize that withour sales reps, selling, you have no cutomers to service and hence have no job. Remeber that VZW gets a large majority of there activations from the retail channel.