ArmySF said:
no no no let him go to ATT and get an iphone! 🤣

No iphone for me not even a fan of fruit here 😲

Maybe sprint then I hear they are doing well! 🤣 or how about Pink I hear their 3G network is off the chain.

Ummmm...blackberries are fruit, I believe.

Lets not start this into a flame war, we all know each carrier has certain categories they out preform every other carrier in, your always going to have that. This guy just has had a bad experience with Verizon customer service, and instead of just egging him on to switch, you should be giving him suggestions on how to find a solution to his problem. If he is still not happy he can switch if he wants to, your not going to make every customer happy. RTX, if you have any other issues or questions, feel free to get ahold of me and I'll try to help as best as I can!

But sometimes to truly appreciate what you got you have to loose it!





OP go with sprint! 🤣

ArmySF said:
But sometimes to truly appreciate what you got you have to loose it!

OP go with sprint! 🤣

There was a metal band from the '80s Cinderella, they had a big hit with Don't Know What You Got Til Its Gone ... I might be going but Sprint, come on I've seen better service at McDonalds 🤣

🤣

See now this to me is funny cause your in a way contradicting yourself. you say not to try to force him to leave but your trying to make him stay. is that not the same the other guy was doin?? your just doing it to see him stay with verizon where the other guy is saying leave cause he is not happy.

I gotta say i aggree if you are not happy with a company then switch. 2years with a company and they want work with you on something and then try to screw up what you do. hell i would leave to!!!!

rtx said:

MidnightDT said:
just call to cancel and see if you get someone more willing to help you on that call. dont actually switch carriers yet. the customer service is worse at the other guys.

Good advice ... and I used it today and it WORKED 😁 After some back and forth VZW is sending me a new Pearl without me having to resign a new agreement.

I informed the guy I was sitting in the parking lot in front of the T-Mobile store ... and I really was.

Actually, I'm pleased I finally was able to speak with someone who at least pretended to agree with me. Furthermore, had the authority to correct the issue.

When some cooler phones come out in the fourth quarter is when I will r

...
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Whilst calling my dealer help-line I ended up on the phone for a good 20-30 minutes with the girl doing some trouble shooting on a phone.
Usually in down time they ask how busy the day has been, how the weather is, where I'm calling from and so on.
After all that and still troubleshooting, the girl starts flirting with me. Here I am feeling like a fool flirting on the phone with an activations rep as my customer (whom is a friend of mine) had to sit and listen.
Got everything figured out though, and it was a hoot.
I should have gotten her extension...

Hmmmm...she was flirting with you? I guess whatever it takes to fill the dead air. I wonder how that coaching is going to go. "April, I do not think that was appropriate..." "Hey! You dinged me for dead air last time. One thing I can do is flirt. You cannot have it both ways."

Freaking hilarious. You should only feel like a fool if you think she was serious.

That could be another revenue source! "Press 1 to listen to dead air while I look up your information, or press 2 to talk to a hot dirty single babe in your area for just one dollar more!"

Think of the revenue that would bring in!
You're on to something sir!

I hate the dead air, I'd rather make small talk. And the "flirting" wasn't too intense. It's not like I left my kiosk to talk dirty to her and leave the customer hanging. They knew what was going on though...it was past closing time and I let them know what was happening.

Was a good time.

Verizon's customer service has it's ways. If you call to cancel your contract you get the "good customer service" where they can do anything to your account. If you do anything else you get the "outsourcing customer care"... They can only "assist" you... When I worked for customer care with VZW I would call and say I was canceling a contract so I could actually talk to someone who could help the customer I was trying to help.... Keep that in mind next time you need help with anything!!!! 🙂

LOL I am not a fan of the Pearl, but hey whatever floats your boat. My Curve is awesome though.

the carriers pay almost full retail price to get the phones in their stores, if i remember right from my indirect days, a standard nokia with camera would retail at 159.99 it would cost our store about 135.00 to get it into our inventory so if we sold the phone a full retail we would make a little profit but when we sell it discount at like 29.99 or 19.99 we take a loss. the coprorate stores are the same way. they have to pay nokia to get the phones in store. stores actually make alot more money selling 2 25 dollar accessories than selling one 250 dollar phone. there is a benifit to sell a phone though. selling a phone even if its free is more convienient so people dont have to go buy the phone from the Manufacturer then go to the carrier t...
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There is another benefit to selling the phone, you can sell those pricey accessories 😉

Furthermore, the company almost always requires a contract to get the discounted phone price. It takes the company almost the full length of the contract to make up the money they lost on the phone, while making a profit from the actual service. You can always buy a phone at full retail if they didnt want a contract, but they arent going to do that, so they should shut up and stop crying about signing one.

...but you missed something here - the original poster said he/she PAID full price for the phone...why should one sign a contract then if one pays full price for the phone? In fact, I think a lot of people are willing to pay full price for phones to avoid the lengthy contracts.

Let's hear from the original poster. I'll bet when he bought that Pearl he was not eligible for a New Every Two upgrade and that is why he paid full retail. In any event, I cammot wait until states like California make it where everyone pays full retail for handsets. Verizon would drop contracts tomorrow if other carriers did the same. Once ETFs are outlawed then all the carriers will have no reason to subsidize equipment and there will be no contracts. I want that day to come so badly that I can almost taste it.

If you read up under the "whatever" posts, the original poster said he (or she) WAS eligible for an upgrade, but decided to pay full price. Now maybe that was not true (???) but that's what he/she said...I for one would be grateful if I could just buy a phone outright with no gimmicks, no extensions. I think a lot of people would like buying and using a phone because it is a good phone, not because they got stuck with it for 2 years...

WOW 😲 YES I could have upgraded my phone at the discount had I renewed my contract. But I di not want to get into another two year agreement at that time. So I decided to pay full price for the phone.

And no one I mean no one can sit there and tell me that Verizon did not make a profit selling me the phone at full price. if you believe that you are fooling yourself. VZW is in business to make money regardless of what avenue that comes from.

Had I signed a contract VZW makes money from my tenure ... but since I did not they make money from my monthly plan and off the retail price I paid for the phone. Still a nice profit 😉

btw: I appreciate the gender bender posts but tomake it easier I am a "he." 😛

mellowlen62 said:
How is it that they don't make any money selling handsets? I'm not trying to be a wisea$$ here, I'm just asking a serious question...is there NO benefit to a carrier to sell a phone - discounted or otherwise??

Carriers in general don't start to turn a profit off of a new act until some time after a year of service. Labor, costs, network investment, selling equipment for $$hundreds$$ less than what it cost them to you, etc.

Carriers make money off of monthly bills, not from selling handsets. If they were in the business of selling phones for profit, you'd see a different type of store.

There is no benefit to the carrier. We could care less what equipment you purchase except that you use the features. The joke used to be that we sell air, but now that is not even true. Data is where the money is. Customers kill me when I was in sales they said "You just want me to buy the most expensive phone so you can make commission off of me." I, of course, had to grin and say in a nice way that it did not make a difference what phone they bought. I don't make a dime off of it. Now if you buy a handset that I know is garbage and I have to bother with you when you come back complaining and miss a five line deal while babysitting you...THAT costs me money so why don't you just buy this solid LG phone and stop looking at that Motoro...
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Some people actually believe Motorola makes better phones than LG 😁

rtx said:

tgoace said:

rtx said:
(that I paid full price for)

🙄 🙄

So? Why should the carrier care you paid full retail for it? It's not lke they made any money off of it or you did them a favor. No contract renewal or anything...(you probably weren't eligible for promotional pricing at the time).

You made your own decision and bought that phone at that price. Don't try to use your own decision as leverage--lame.

At lease the company tried to help you with a replacement unit a few times. Verizon isn't the manufacturer and aren't really responsible for the equipment. Verizon is in the cellular network business, and they don't make squat off of sel

...
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This is always a touch subject. It would be awesome if customers had to buy their equimpent dirrectly from the manufacturer and then just decide which carrier to go with on a monthly basis with no contract. That is how it is in Europe as all networks are GSM 900 and 1800 and with the adoption of LTE by Verizon and AT&T and hopefully T-Mobile as well for 4G, I pray that we come to that here as well. Then the only thing the carrier will be rsponsible for will be "Does the service work?" Oh, you dropped your phone? Well do you have another one to slip your SIM chip into? We have excellent coverage Mr. Customer, how about I suspend your service without billing until you replace your handset, sir? I am serious. I cannot freaking wait. Pe...
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Azeron said:
This is always a touch subject. It would be awesome if customers had to buy their equimpent dirrectly from the manufacturer and then just decide which carrier to go with on a monthly basis with no contract. That is how it is in Europe as all networks are GSM 900 and 1800 and with the adoption of LTE by Verizon and AT&T and hopefully T-Mobile as well for 4G, I pray that we come to that here as well. Then the only thing the carrier will be rsponsible for will be "Does the service work?" Oh, you dropped your phone? Well do you have another one to slip your SIM chip into? We have excellent coverage Mr. Customer, how about I suspend your service without billing until you replace your handset, sir? I am seri

...
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Azeron said:
This is always a touch subject. It would be awesome if customers had to buy their equimpent dirrectly from the manufacturer and then just decide which carrier to go with on a monthly basis with no contract. That is how it is in Europe as all networks are GSM 900 and 1800 and with the adoption of LTE by Verizon and AT&T and hopefully T-Mobile as well for 4G,

Yep I agree I hope we get to this point but with carriers insisting on locking their phones and MAKING A PROFIT on selling them regardless of what others have said here ... it isn't gonna happen.

tgoace you are so uninformed. They do make money off of handsets infact even in this tread VZW employees acknowledged this 🤣

And YES its VZW problem I am THEIR CUSTOMER and if I phone I bought from them doesn't work properly they are responsible if under warranty .. which my phone is.

ALSO, you are unintelligent as they are making big money off of me using their network with or without a contract. Now a salesperson might not be making any cash from me but VZW IS 😉

So just to understand you better tgoace when you go to a restaurant and the food doesn't taste right you call the slaughterhouse or the farm that originated that food since the restaurant doesn't really make a lot of money off the main course, beverages and...
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Are you leaving VZW?

In terms of you saying that VZW doesn't make profit when you buy full price, take this into account:

I work for indirect. You know how much commission I make on a selling ANY (Samsung u340 or Blackberry Curve, makes no difference):

$5

Yup. Five dollars. There isn't much profit at all in selling phones full price. So don't get all fussy if you don't know the deal.
Also, just because you paid full price doesn't mean that you get any other incentives.

Now you just want to sell the phone? How much did you pay for the Pearl at retail price? IF you paid retail you're going to have a hard time amaking any money selling it since that sounds like your plan:
Buy a phone, get a replacement and try to sell it at a profit to yourself....
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Then I guess its a good thing I dont work in the West Area; in the North East we are known as DST (Data Support Technicians) reps. In the North East Area all call centers with the exception of Huntsville have DST reps. You are correct and incorrect at the same time. Before you start criticizing you need to make sure that the info you are writing is correct.