upgrading phone
In November of 2006 I purchased a new phone at a discounted price with a new 2 year contract. My brother also purchased a new phone at approximately the same time(within a week). In January of 2008 we had a house fire and my phone was destroyed so I had to get a new one at full price but my brother's was fine. When looking at my account on verizonwireless.com it says that I'm not eligible for a new phone until November but it says that my brother is eligible tomorrow. My question to you fine folks is why is mine not eligible but my brother's is, even though we originally got them at around the same time?
...
1-800-922-0204 or *611 from your phone. They can explain it to you while looking at your account...instead of anyone guessing without looking at your account.
...
If your on a Family Share plan the primary line will get an annual upgrade since it pays $49.99 or more a month. THe secondary line is added for $9.99 which means its not eligible for annual upgrade
...
If you bought the phone in november of 2006 you are eligible after 20 months on a 2 year contract. So, for example if you got the phone November 16, 2008 your contrsct end date would be November 16 2008 but you would be eligible to upgrade on July 16, 2008. So double check with CS about your upgrade eligibility
...
i see this happen a lot. some lines reverted to the 20month deal and some are still on the 22 month deal. all it takes is have customer care or go to a vzw corporate location and have a supervisor change the date for you simple as that they just gotta check the dates and if it is correct it will be changed that day!
...
