customer handling
so i work in cs and got this call from this customer who got this bill insert that said the my verizon makes the wfg better for current my verizon subscribers like minute check/annual upgrade/backup assistant(the usual stuff) so he wanted to do the annual upgrade but i adv has to be on 49.99 or higher. cust got upset about that and said it was false advertising. i was like uh...i told him that it's only false advertising if it was impossible to do an annual upgrade (upgrading his plan for 3 months would qualify him ha) which still sucks but hey it's not IMPOSSIBLE. well he said it was false advertising bec there was no asterisk or note or anything like that. i'm just wondering, what could i have said? all i said is i would put in a complaint...
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There absolutely is a notice that annual upgrades are "on qualifying plans" only. It would never be approved without that clause included somewhere in the document, Legal isn't stupid. His inability to read the full document is his problem.
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that's what i thought!! haha. man, some people just like to complain and lie just so they don't look dumb.
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You should've told him to sign up for paperless billing so he wouldn't get those misleading ads. 🤣
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hahah. yea. should've been like, "don't believe everything that you see" hahahhaha.
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