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for all you verizon (customer) complainers

mokafoka

Feb 20, 2008, 9:30 PM
lets cut to the facts. even though you all say verizon customer service or the company itself sucks, we rank the highest in net promoter scores. that means that our customers are more likely to recommend us to friends and family than other provider's customers. currently we are only at 45, t-mobile at 35 but sprint stands...falls...at -20. chad is probably at -100 eating dirt. so if you think we're bad, go to someone else and we'll be waiting for your return. (i had sprint). so call in to vzw customer service (i work there) and blah blah "i don't want a refurbished phone." try going to sprint, where it's refurbished plus charge 35.00 for the same warranty replacement. "why do i get esn change fees (most esn changes are, and for those who ar...
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chainmail311

Feb 20, 2008, 10:00 PM
I can waive activation fees for sprint and t-mobile. It's simple.

I'll take dealing with cust care over having a REALLY crappy GUI on my phone anyday of the week, buddy.

But as for stupid customers, you get that in any retail venue anywhere. That's just the way it is. "The Masses are A$$es." as my Father used to say.
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bentos88

Feb 20, 2008, 10:10 PM
Chainmail.. you sound like a indirect dealer. You're a disgrace to your company if you waive activation fees because you don't want to deal with the customer. Be a man and show them that you're the boss.

P.S. I've pretty much only received 1 call from a customer complaining about the GUI on their phone.. 1 out of those millions who call everyday. In the end, a customer just wants a good reliable phone that does it's job.. make calls.
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chainmail311

Feb 20, 2008, 10:17 PM
Actually, my company loves me so much, that they offer to waive the activation fees, not me. And some lucky times, we get auto rebates that show up on accounts of credits, like $70 bucks for T-Mobile. That's nice, huh? And our phones are heavily discounted, with no mail in rebates. All our rebates are instant.

Of course I'm an indirect dealer. What direct dealer sells two carriers? Congratulations, Holmes.

I don't care about other customers. I PERSONALLY hate the GUI on the Verizon phones. My phone does makes calls, and a whole lot more, with a lovely interface, uncrippled.

Did Verizon really deny the iPhone? Thats just handicapped thinking.

The only thing I like about VZW is the new "open network" policy, kinda...and they're pr...
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mokafoka

Feb 20, 2008, 10:12 PM
ok, well go ahead and waive activation fees for every single new customer. lets see you do that, bec thats what those kind of customers expect. i'd say you're alone on the gui thing. i'm sure anyone would rather have a crappy gui (oh my god!!), than have high bills bec of what customer service did. that's actually the main reason people leave. customer service and stupid charges. i hated not being able to backdate any plans on sprint. verizon will backdate the plan to cover your overages and also credit your last high bill as if you were on that plan as a courtesy. sprint did not give me a dime. there are just some things that people need, and that's verizon's focus.
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chainmail311

Feb 20, 2008, 10:18 PM
said like a true corporate whore.
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mokafoka

Feb 20, 2008, 10:26 PM
ha ha. hell yea biatch.
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chainmail311

Feb 21, 2008, 1:00 PM
hey, at least you're honest! 🤣
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bentos88

Feb 20, 2008, 10:27 PM
That is why Sprint and T-Mobile are loosing. They are going down hill because of indirect dealers like you. 30% of my calls are from indirect dealers who 'promised' the customer something but they couldn't do it because they don't have the ability to... so they want me to do it. Haha.
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chainmail311

Feb 21, 2008, 1:04 PM
Well, unlike your apparent 30%, I can deliver. Honestly, I don't promise anything. It's my company....(coff Radioshack coff). So, we deliver. And if there's a problem, we take care of it. We're not some up and comer, so don't act like I'm a problem maker.

If you're cust. care, you're MY problem. I have to call you guys all the time because something ISN'T added to a contract that I clicked "add" in my system. But that's just cause it's set up stupidly.

If stupidly is a word.
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mokafoka

Feb 22, 2008, 9:55 AM
just to let you know chainmail. that would be YOUR system there at the store. not ours. so please don't blame that on us. don't you know to double check your answers? or in this case, the order that you placed? can you even do that? just wondering, bec when we did do business with radioshack (now we don't in the northeast and i assume mostly everywhere else, i wonder why.), we always get the calls that the rep promised me this and that. and of course no notes. then i would call the radioshack store to see if they have any record of this so i could easily apply the credit and of course, they say "all we have are the account notes." well that helps. " can you even do that either, other than system auto notes? what system do you have anyway? bt...
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chainmail311

Feb 22, 2008, 4:13 PM
I'm not radioshack. we're owned by radioshack. our customers are given credit on the second or third bill cycle. We tell them that.

My guess is other customers AREN'T told that, and they get their panties in a twist if they pay activation on the first bill.

I never call cust. care for stuff like that, activation and credits. I call my area rep. They're a million times better than you.

I call cust. care when I submit something in Watson, Snap or E-Wave, and it doesn't go to T-Mobile. I have a way to look up that stuff. It's called a contract, you know, that thing that customers sign. I don't know if you call center folk have ever heard of that.

Call centers suck on all carriers. Mostly Sprint and Alltel, but all carriers have a mo...
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trueblue450

Feb 26, 2008, 2:56 PM
lmao....... ^^ monkeys could act. a phone faster. stick w da go fonz and at&T to help da mazzes
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bentos88

Feb 20, 2008, 10:05 PM
Let it all out man.. I know exactly how you feel!

Verizon Wireless is a business. Whenever a customer requests a 'free' phone when they're not elgible to upgrade, or activation fee to be waived, or when they want credit for overages that VZW wasn't at fault for, Verizon Wireless loses. You, the customer, may think that you are winning since you got what you wanted, but in the end, you really don't. When VZW loses, so do you. We either have to raise prices or discontinue promo items/services to level out w/ the loses that the customer has brought on.

You agreed to our terms when you signed up. No where in the customer agreement does it say that we can bend the rules for you. If we did, then that would be breaching the contract, would ...
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Yellowrose

Feb 20, 2008, 10:05 PM
🙂 😁 🙂 😁 🙂 😁 (Nuf said! Even though there is MUCH more you could have added, lol! 🙂
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herbf

Feb 20, 2008, 10:09 PM
There was another thread last night that said a lot more moderation was needed on this forum.

This is a prime example of the crap we hear all the time from the Verizon employees who overwhelm the content on this forum and the type of brainwashing posts which are in need of major moderation.
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newtothis30

Feb 20, 2008, 10:11 PM
Your phones suck. Thats why more people leave vzw every day then any other company.
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newtothis30

Feb 20, 2008, 10:15 PM
Im sure AvgJoe will respond soon
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danbright

Feb 20, 2008, 10:17 PM
actually they leave sprint about more than 1 million customers a month leave sprint...
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newtothis30

Feb 20, 2008, 10:22 PM
Boost Mobile is the best
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mokafoka

Feb 20, 2008, 10:33 PM
boost? where the hell do you live? somewhere in between -bfe- and -you got a pretty mouth?- don't even bring that crap in. i beg of you.
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newtothis30

Feb 21, 2008, 12:36 PM
Boost has the best service. South Central LA. You saying mokafoka?
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danbright

Feb 20, 2008, 10:36 PM
eh.. if you say so
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bkw79

Feb 21, 2008, 2:40 PM
Actually, Verizon has the lowest churn, so what Newtothis30 said is actually the exact opposite. I hope he was joking.
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Yellowrose

Feb 20, 2008, 10:24 PM
Cell companies DON'T make phones, ie: Motorola, LG, etc do..so one companies phone (other than the software) is made by the SAME company. Cell companies build cell sites. Just like your landline carrier didnt make the phone you might use on your landline...
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newtothis30

Feb 20, 2008, 10:27 PM
vzw phones are always 6 months late. Boost has the best service and the best phone selection
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mokafoka

Feb 20, 2008, 10:40 PM
is that all you got? phones? you know that might be the most important thing to YOU, but that is like 2% of all customers. when it comes down to it, it's all about money. "my bill is so high" which again, we will rework it. we really do work with you as much as we can. name one billing issue that isn't your fault and that we can't fix or give you some kind of credit. seriously, there is nothing. taking craploads of calls everyday proves that to me, and now i relate it to you. and to the guy who said this is all brainwash. i'm just stating the facts like i said in the first sentence. it's up to you if you want to get brainwashed or not.
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yeahright

Feb 21, 2008, 9:39 AM
🤣 🤣 🤣 🤣

oh waite,...nevermind...

I thought you where joking?
If you are serious then you have issues 🤣

Booste map is a joke. And there phone selection...come on now
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IamTheGodfather

Feb 21, 2008, 8:36 AM
newtothis30 said:
Your phones suck. Thats why more people leave vzw every day then any other company.




thats why we have the lowest rate of PEOPLE LEAVING (churn) in the industry genius?


do some homework before you come knocking here, nub, or better yet....go back to your sprint forums.
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tgoace

Feb 22, 2008, 1:00 AM
newtothis30 said:
Your phones suck. Thats why more people leave vzw every day then any other company.

🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣
STFU man....*wipes tears* 🤣 🤣 🤣 🤣 🤣
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AvgJoe

Feb 20, 2008, 11:00 PM
mokafoka said:
lets cut to the facts. even though you all say verizon customer service or the company itself sucks, we rank the highest in net promoter scores. that means that our customers are more likely to recommend us to friends and family than other provider's customers. currently we are only at 45, t-mobile at 35 but sprint stands...falls...at -20. chad is probably at -100 eating dirt. so if you think we're bad, go to someone else and we'll be waiting for your return. (i had sprint). so call in to vzw customer service (i work there) and blah blah "i don't want a refurbished phone." try going to sprint, where it's refurbished plus charge 35.00 for the same warranty replacement. "why do i get esn change fees (most es
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LGVZW1

Feb 21, 2008, 2:06 AM
Sounds like mokafoka needs to find a new job. And I agree with a previous post, a moderator is greatly needed.
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tnt2k1

Feb 21, 2008, 11:04 AM
AvgJoe said:
Ever hear of a paragraph?


Hahaha! Someone mentioned that you will reply to this eventually. True, and that was probably the best reply ever ever you made.
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mokafoka

Feb 22, 2008, 9:35 AM
haha. i'm not writing an essay. although i probably could. so spending time categorizing each issue and spending more time is not my main concern. you got my point though right?
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mokafoka

Feb 22, 2008, 9:44 AM
**didn't mean to put spending time twice in there.**
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AvgJoe

Feb 22, 2008, 4:14 PM
mokafoka said:
haha. i'm not writing an essay. although i probably could. so spending time categorizing each issue and spending more time is not my main concern. you got my point though right?


Uh NO...All I saw was a huge block of text...and decided to pass. Because if your ideas could not be separated in concise terms, why bother reading and endless diatribe of incomplete and unorganized though?
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mottelerj

Feb 21, 2008, 10:16 AM
"they'll extend your upgrade date as if your esn change was an upgrade."

thats a lie since sep 2006


"verizon gives you upgrade price plus 50 or 100.00 off additionally depending on your plan"

sprint gives you $150 no matter what your plan as long as its above 34.99 and we give you a mail in rebate too!



"there's so many more things we have to complain about you, than you about us."

chill. relax. you need a diff job if you hate custs this much.
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mokafoka

Feb 21, 2008, 12:32 PM
sprint gives you 75 off for 1 year, and 150 off for 2 years. now, thats off FULL RETAIL PRICE. Verizon gives you 50 or 100 off already discounted (upgraded price). get it?
if the esn change thing isnt true, then ive called in 3 times and they've either all lied or gave me bad info. thats just great huh.
its not that i hate custs, it's that i don't like people coming in here saying were the worst just bec they're upset about some minor issue. now, i don't actually care about the differences that much, they're different companies so obviously they will have different pricing, i just want people to understand that and if you want to go to at&t because of the iphone, then go for it. if you like t-mobile bec of their cheaper plans, then go for...
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mottelerj

Feb 21, 2008, 1:24 PM
per document in our kms nfuyp


*customers rebate eligability is not reset when they upgrade hteir phone unless they receive an equipment discount at the time of upgrade

that was effective 9/09/2006
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mottelerj

Feb 21, 2008, 1:25 PM
p.s. it was word for word.
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mokafoka

Feb 22, 2008, 9:40 AM
well that's good. too bad my wife wasn't advised this in 2007. guess sprint reps that advised this need to change their way outdated info in their head.
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mottelerj

Feb 25, 2008, 12:17 AM
they were advised 100 million times. she could also see it on our website and a letter notification was sent out
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mottelerj

Feb 21, 2008, 10:17 AM
and p.s. your data plans are a rip off
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BROWN27

Feb 21, 2008, 10:28 AM
The OP got so much misinfo to funny 🤣 yup their data is a rip! 🤣 and their gui does suck! Oh well glad i got sero 😁 😁 and a killer phone 😁 😁 😁 😁 with Perfect service 😁 😁 😁
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mokafoka

Feb 21, 2008, 12:40 PM
just to let you know, ever since we started this "net promoter" thing (we also ask customers what we can do to make it better basically), we've changed the no extending contracts with pplan changes/variable etfs(5.00 off your etf each month)/and now unlimited plans. and we took the suggestions from you and put them to effect. maybe we will lower our data plans who knows. maybe nights starting at 7 too? roll over/who cares. whatever it is, we listen to you.
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mottelerj

Feb 21, 2008, 1:22 PM
and then complain about it.
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mokafoka

Feb 22, 2008, 9:41 AM
what?
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mokafoka

Feb 22, 2008, 10:08 AM
good for you brown 27. i'm glad you made a choice in this world. hooray.
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gadgethead

Feb 21, 2008, 12:56 PM
I think someone needs a hot cup of tea and a valium
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mokafoka

Feb 22, 2008, 9:42 AM
anyone have any hot tea and valium?? he he.
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chocolateman85006

Feb 25, 2008, 7:31 PM
mokafoka said:
let's cut to the facts. Even though you all say that Verizon customer service, or the company itself, sucks, we rank the highest in net promoter scores. That means that our customers are more likely to recommend us to friends and family than other provider's customers. Currently we are only at 45, T-Mobile at 35, but Sprint stands...falls...at -20. Chad is probably at -100 eating dirt. So if you think we're bad, go to someone else and we'll be waiting for your return. (I had Sprint). So call in to VZW's customer service (I work there), and blah blah:

1. "I don't want a refurbished phone!"
Try going to Sprint, where it's refurbished, plus charge 35.00 for the same warranty replacement.
2. "Why do I get
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newtothis30

Feb 26, 2008, 6:51 PM
verizon is the worst. Go to Boost
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chocolateman85006

Feb 29, 2008, 10:05 AM
Ummm, no!
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freedomcapcity

Feb 29, 2008, 10:17 AM
go DIAF
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