Sprint Loses 683,000 Postpaid Customers; Lay-offs & Store Closures Incoming...
http://www.marketwatch.com/news/story/sprint-nextel- ... »
It's even worse than I thought over there... 😳
It's even worse than I thought over there... 😳
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Either way, I think I personally did my part to make that a big number. Thank you Marcus Fenix, wherever you are. It has been brung!
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Doing okay in prepaid doesn't really make up for losing so many postpaid customers, as postpaid customers give higher ARPU and better churn than prepaid, usually.
It's a disaster no matter which way you slice it. 😳
It's a disaster no matter which way you slice it. 😳
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Oh well geez what's wrong with those people, oh well good for verizon and att.
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gunny said:
Oh well geez what's wrong with those people, oh well good for verizon and att.
They did the same thing as Amp'd, pretty much... ignored the basics in favor of the gee-whiz bells n' whistles stuff.
The new Sprint CEO is gonna have his work cut out for him. Still, if they focus like a laser on improving their customer service, billing, marketing, etc, they should turn it around. The problem is that its gonna take awhile, and in the meanwhile, their reputation among consumers is in tatters. 😕
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I do think VZW and at&t are watching Hesse with a pretty keen eye. Hesse is a bad dog and, I think, will rip the heart out of the ridiculous strategy Sprint has fallen in to. I'm guessing a few more quarters of bleeding but I think that will be rock bottom. Hesse has a history of pretty relentless drive and focus so, while it appears that Sprint is in the middle of a ten count face down on the mat, they won't be out of the game. Just behind for a while.
My analysis...as much as that means anything to anyone.....
My analysis...as much as that means anything to anyone.....
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Hopefully you're right. I was reading the hofo thread about it where they actually have rational conversations and one guy mentioned part of Hesse's new plan was to lay off American workers only to hire more in India...that doesn't sound so hot if true. It seems that CS is the root of their problem. What is up with closing more retail locations, sure lay people off, but closing stores is not going to improve customers service. It will be fun to watch.
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gunny said:
Hopefully you're right. I was reading the hofo thread about it where they actually have rational conversations and one guy mentioned part of Hesse's new plan was to lay off American workers only to hire more in India...that doesn't sound so hot if true. It seems that CS is the root of their problem. What is up with closing more retail locations, sure lay people off, but closing stores is not going to improve customers service. It will be fun to watch.
One possible reason for the closing of some stores might be this: in Chattanooga, there are two Sprint stores (one a former legacy Nextel) practically side-by-side to one another. I can see the reasoning behind such a closure, there. It still suck...
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jrfdsf said:...gunny said:
Hopefully you're right. I was reading the hofo thread about it where they actually have rational conversations and one guy mentioned part of Hesse's new plan was to lay off American workers only to hire more in India...that doesn't sound so hot if true. It seems that CS is the root of their problem. What is up with closing more retail locations, sure lay people off, but closing stores is not going to improve customers service. It will be fun to watch.
One possible reason for the closing of some stores might be this: in Chattanooga, there are two Sprint stores (one a former legacy Nextel) practically side-by-side to one another. I can see the reasoning behind suc
(continues)
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Green Jeep said:...jrfdsf said:gunny said:
Hopefully you're right. I was reading the hofo thread about it where they actually have rational conversations and one guy mentioned part of Hesse's new plan was to lay off American workers only to hire more in India...that doesn't sound so hot if true. It seems that CS is the root of their problem. What is up with closing more retail locations, sure lay people off, but closing stores is not going to improve customers service. It will be fun to watch.
One possible reason for the closing of some stores might be this: in Chattanooga, there are two Sprint stores (one a former legacy Nextel) practically side-by-side to one anothe
(continues)
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Yeah good point about Virgin Mobile and Helio using sprints network without a bad rap, yet sprint ranks lowest in Consumer Reports etc, looks like their bad reputation is what is really doing them in. From what I've read sprint has hella spectrum and data rates like know other, hopefully they can get it into gear. More choices is better for all of us.
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Yep.
I almost think that a buyout and name change alone would only help them.
Even the problems with their iDEN network has all but been completely corrected.
Sprint is kinda like a computer and tech geek who can build a super-computer, but has no idea how to balance his own checkbook on it!
I almost think that a buyout and name change alone would only help them.
Even the problems with their iDEN network has all but been completely corrected.
Sprint is kinda like a computer and tech geek who can build a super-computer, but has no idea how to balance his own checkbook on it!
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😁 I'm a Sprint customer and I never have a problem less I have to call CS. I try not to call cs but if I do I have to call 5 times and 3 of the same answer is the correct answer. I will stay with them because the network is great and 😁 I get crazy discounts for being with them 10yrs. 😛 😉
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Moving customer service operations to India is a bad idea for a couple of reasons.
The first is related to an article I read on CNN.Com. Many capable workers over there have shuneed call center work and thus they are having a hard time finding people to fill the positions.
The second is that many people stateside that deal with companies that have customer service call centers located in India hate their experience. They always state that the rep is reading from a script. They aren't empowered or knowledgable enough to make business decisions without checking with a supervisor.
Moving customer service operations to India will hurt Sprint in the long run.
The first is related to an article I read on CNN.Com. Many capable workers over there have shuneed call center work and thus they are having a hard time finding people to fill the positions.
The second is that many people stateside that deal with companies that have customer service call centers located in India hate their experience. They always state that the rep is reading from a script. They aren't empowered or knowledgable enough to make business decisions without checking with a supervisor.
Moving customer service operations to India will hurt Sprint in the long run.
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