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Ordering online

Cesar2828

Nov 20, 2007, 4:47 PM
Ok I'm planning to order a phone in a couple of days and wanted to know if they send me the phone activated or if i have to activate it myself when it arrives? Just curious since at a retail store they activate it right away.

Thanks
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Wireless Buddy

Nov 20, 2007, 4:51 PM
You have to activate it, but it's not hard. When it arrives, just charge it, power it on, and dial *228 and it does the rest.
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Cesar2828

Nov 20, 2007, 4:59 PM
Thanks, so you're saying that it comes packaged unopened. Just to take it out and to get ready activate it?
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Wireless Buddy

Nov 20, 2007, 5:00 PM
Yes.
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Cesar2828

Nov 20, 2007, 5:09 PM
Ok, Thanks.
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primus

Nov 21, 2007, 2:42 AM
Not exactly, you missed the step of calling into the Activations IVR for him to agree to the service agreement before he can *228 it.

Corp accounts have the phones sent out just needing *228, consumer accounts have to agree to the service agreement first.
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aughey29

Nov 20, 2007, 5:29 PM
You will have to call a 800 # to unlock the phone and agree to the contract. Then you can activate it.
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Cesar2828

Nov 20, 2007, 5:32 PM
When it arrives do they give you the number to call?/
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aughey29

Nov 20, 2007, 5:33 PM
Ya it will be on a Yellow boadered piece of paper in your box. It walks you though the whole process.
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Wireless Buddy

Nov 20, 2007, 5:48 PM
You don't have to call any number to activate the phone, just *228...
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aavera

Nov 20, 2007, 5:50 PM
I think that depends on which shipping center you get the phone from. Any of the customers that I have dealt with have to call verizon to unlockl it first unless it's a FRU.
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Wireless Buddy

Nov 20, 2007, 5:56 PM
Haha, well, I guess the East Coast is luck then.
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vzwinagent

Nov 21, 2007, 5:15 PM
Yeah must be. You normally have to call the IVR, that is what binds you to the contract. If you don't call the IVR you never agreed to the contract and your phone won't activate.
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VZ_Lackey

Nov 20, 2007, 10:00 PM
Actually, you do need to call an 877 number to accept the T&C's of the service agreement. Once completed you will be instructed to dial *228 and select option 1 to program the new phone...
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IAMONE

Nov 20, 2007, 10:21 PM
That is correct.
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Cesar2828

Nov 20, 2007, 7:20 PM
I see there is a premium servive plan. I wanted to know if this phone supports it (even though its not released yet)

Thnks
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robtheman

Nov 20, 2007, 10:05 PM
Yeah, it will support the premium plans.
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Cesar2828

Nov 21, 2007, 5:04 PM
😁
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lolo_precious1

Nov 22, 2007, 12:37 AM
1 step may have been left out. If this is an upgrade you need to power the old phone off and have the new phone on. when you call 8778074646 for 2 yr t/c it swaps your esn on file so all that remains is *228/1. If you don't power off the old, most times it kicks you out and transfers you to cust service and we have to do the rest.
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