One-Bill Discounts?
I'm in the Verizon Encore program and enrolled in Verizon's one-bill program that bundles my landline and wireless bills on one statement. I've been receiving a $5 discount on wireless due to one-bill billing. Today, the V60 cracked in half, so I went over to the VZW corporate store to get a new handset using my NE2. Prior to the trip, I called the Encore rep to ask how to handle the discount. She said it would still be applicable, but I needed to mention this to the rep who was handling the transaction at VZW. As we were starting the paperwork at the VZW corp store, he mentioned that there were no more one-bill discounts. At that point, I told him to forget about it and walked out. I called VZW CS to check, and of course got two different ...
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The combined billing from land line Verizon has been fine -- its the only way to get a detailed paper bill without yet another fee.
VZW has been the problem. The reps seem to make things up as they go along, because the story is never the same. I don't know whether its arrogance or imcompetance, but from a customer stanpoint, it sucks just the same.
VZW has been the problem. The reps seem to make things up as they go along, because the story is never the same. I don't know whether its arrogance or imcompetance, but from a customer stanpoint, it sucks just the same.
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The one bill discount is unfortunately no longer an option. Keep in mind though that having the one bill does entitle you to the free detailed billing which usually carries a charge of $1.99 per line per month. It still the convenience of not having 2 separate bills, checks to write, online accounts, etc. Not sure what area you live in but I would say that if you call customer service and ask for a compromise (i.e credit as one time courtesy) it would likely be an option.
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Or to avoid the 1.99 monthly add on for detailed billing, just log on to your account and view the PDF file bill...from there you can print or whatever else...
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It won't happen for 1 bill customers, they cannot login to VZW's website to see the bill
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This guy is pulling your legs.
I work for ATTws and there's no more NEW customer discounts anymore. They must go to the new Cingular and find out what their discounts will be.
ATTws won't offer 7:00 PM Early Evenings to anyone with a FAN unless they had a $59.99 and above plan.
Lets see $5 off. Why? Why not? Let us pass the savings of just one printed bill to customer, but customer refuses to pay for a new phone because it wants it at a deep discount price and still keep his $60 savings a year.
Why don't you go to Mr. Ahmed or Mr. Kim at your local gas station and tell him that you have been pumping gas at his station for the last 1,2,3,4 etc. years and that you deserve a discount in your next gasoline fill up because you have be...
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I work for ATTws and there's no more NEW customer discounts anymore. They must go to the new Cingular and find out what their discounts will be.
ATTws won't offer 7:00 PM Early Evenings to anyone with a FAN unless they had a $59.99 and above plan.
Lets see $5 off. Why? Why not? Let us pass the savings of just one printed bill to customer, but customer refuses to pay for a new phone because it wants it at a deep discount price and still keep his $60 savings a year.
Why don't you go to Mr. Ahmed or Mr. Kim at your local gas station and tell him that you have been pumping gas at his station for the last 1,2,3,4 etc. years and that you deserve a discount in your next gasoline fill up because you have be...
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On a similar note, I as well work for customer care, but for a different carrier. In terms of phone pricing, I'm not sure what pricing plan you are on, etc...so I will just make a general statement in regards:
For example, 2 people walk into a store one day and customer a decided to sign up for a package, gets a free phone, and their monthly service is $39.99/mo. Customer b gets that same phone for free, and signs up with a $29.99 package. 12 months pass and both of those customers decide to go back into the store to upgrade. The rep tells customer a here is the really cool new phone, it's yours for free with your agreement to be with us one more year. For you, customer b, this same identical phone is yours for only $55 with your 12 month...
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For example, 2 people walk into a store one day and customer a decided to sign up for a package, gets a free phone, and their monthly service is $39.99/mo. Customer b gets that same phone for free, and signs up with a $29.99 package. 12 months pass and both of those customers decide to go back into the store to upgrade. The rep tells customer a here is the really cool new phone, it's yours for free with your agreement to be with us one more year. For you, customer b, this same identical phone is yours for only $55 with your 12 month...
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That is a good example and explanation to customers' expectations.
Now, the equipment price fluctuation also is impacted if the customer calls constantly to customer care disputing roaming, overusage, or simply claiming adjustments and credits or simply calling every month to make payments over the phone.
For most part all service driven companies have some kind of compensatory discount incentive programs, but I believe they should informed the customers about it and come up with tabulation formula that fluctuate depending on the customers' needs.
I know this will require for the companies to spend money, time, and effort to make it happen but once in place it could easily benefit the company and its customers.
Now, the equipment price fluctuation also is impacted if the customer calls constantly to customer care disputing roaming, overusage, or simply claiming adjustments and credits or simply calling every month to make payments over the phone.
For most part all service driven companies have some kind of compensatory discount incentive programs, but I believe they should informed the customers about it and come up with tabulation formula that fluctuate depending on the customers' needs.
I know this will require for the companies to spend money, time, and effort to make it happen but once in place it could easily benefit the company and its customers.
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That's a very good point. 🙂
A couple things, if adjustments and credits were factored into an upgrade program, we'd have a heck of a time with customers wanting to upgrade, and that would more than likely not be a good thing. We also want customers to upgrade too, it gives them variety, new products (which keep them happy), and access to the most available up to date features and "technology", which helps us out, too.
I wish we could explain easier to people how everything worked behind the scene, and to be quite frank TMO customer care reps, such as I, go through 7 weeks of training, and even after it will take a few months to begin to understand the big picture, not just from a consumers standpoint, and not just from a business st...
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A couple things, if adjustments and credits were factored into an upgrade program, we'd have a heck of a time with customers wanting to upgrade, and that would more than likely not be a good thing. We also want customers to upgrade too, it gives them variety, new products (which keep them happy), and access to the most available up to date features and "technology", which helps us out, too.
I wish we could explain easier to people how everything worked behind the scene, and to be quite frank TMO customer care reps, such as I, go through 7 weeks of training, and even after it will take a few months to begin to understand the big picture, not just from a consumers standpoint, and not just from a business st...
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and just to put my 2 cents in from the VZW side is that the one bill discount is provided from Verizon Landline NOT Verizon Wireless. It was landlines decision not to offer it anymore NOT wireless, so please don't blame reps on the wireless side.
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Just an FYI... I work for Att and that FAN account with the discount for the new account will no longer be honored... you will be forced to go to Cingular and to get that type of discount you would have to have at least 8 phones on that account... the maximum FAN for Cingular is 5%. BTW I am a CSE rep.
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