Verizon wireless - AGGGGGGGGGGHHHHHH!!
Can anyone tell me how long it typically takes to get a refund for a returned phone?? I returned an unopened 9900 & travel charger signed for by Verizon back on Oct 19th per fedex tracking. Returned well within the 15 days (fedex 2 day the day after I received it) They have yet to refund me - I have called & emailed several times. Some worry free guarantee about your problem being their problem & follow up. HA - there has been NO ownership and NO follow up and still NO refund. They certainly don't let the customer have the phone for any amt of time without paying for it - why should I wait over 30 days for my $$??? What the ---- is taking so long?? I am getting seriously PO - and as a Verizon employee (landline) I am disgusted with the...
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Normally 10 days from receipt. If it hasn't been credited we send a notice to the distribution center or credit it manually.
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Hmmmm - 10 days.....been way over that and no one at VZ wireless seems to want to do anything to look into it....hence my frustration!!!!! Seriously considering switching carriers for the 1st time in 8 years - just resigned for 2 years but I figure the term should be 60.00 since they owe me 115.00. I'm sure they will not agree on that either.
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This is why I tell people not to buy products over the phone or over the internet.
Retail stores will not take back returns bought over the phone or by the internet. A good example of this is Circuit City and Best Buy. When you buy over the internet with them, they don't exactly like returning the products at store level. They even have stores that CAN'T take back internet purchases at the store.
Never EVER buy a contractual product over the phone or internet. Always go into a store to pick up the unit.
Keep in mind that this is November and coming close to Christmas. Our internet/call center warehouse is most likely FLOODED with sales and returns.
Retail stores will not take back returns bought over the phone or by the internet. A good example of this is Circuit City and Best Buy. When you buy over the internet with them, they don't exactly like returning the products at store level. They even have stores that CAN'T take back internet purchases at the store.
Never EVER buy a contractual product over the phone or internet. Always go into a store to pick up the unit.
Keep in mind that this is November and coming close to Christmas. Our internet/call center warehouse is most likely FLOODED with sales and returns.
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hm.. retuned my lgv6100 i purchased over the phone to a local corp store and they took it. got the credit at the same time. thanks for the info though. i'll make sure i don't return anything my mail..
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It can take up 4 to 6 weeks from the time they receive the returned package. That's what I was told when I returned a phone in August. It was sent FedEx 8/15. Customer Care was able to confirm on 9/1 that the phone had been received. The credit finally appeared on my 10/16 statement.
Yeah, Verizon is wonderful.
Yeah, Verizon is wonderful.
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It takes time, if a follow up was done then you will be contacted. You're more than likely not the only one returning a phone, please be patient.
Do you get this upset when waiting at the DMV for 45 minutes to an hr because there are other people in front of you and you think you should be first?
I apologize your expectations were not set properly when returning the phone, it does take time, you will be credited appropriately and you will not accrue any late fees as long as you pay everything but the cost of the phone
Do you get this upset when waiting at the DMV for 45 minutes to an hr because there are other people in front of you and you think you should be first?
I apologize your expectations were not set properly when returning the phone, it does take time, you will be credited appropriately and you will not accrue any late fees as long as you pay everything but the cost of the phone
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I'm not saying I should be 1st - I'm saying it's ridiculous that I or anyone paid in full immediately for this on my debit card and it takes VZ wireless more than 1 month (maybe 2, 3 months - who knows) from the date they signed for the return to refund the $$. It seems simple for them with the tracking # to see they did indeed receive it. The package seal was not broken so checking it for what ever should be a non issue. I would gladly with hold paying my bill except I paid for this out right - it is not a charge on my bill & I am quite sure VZ wireless will be charging me late fees if I try that route which will lead to yet another call to cus svc - probably several. I have waited patiently for much more than 45 minutes at the registry...
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You never stated what the CSR had stated. Nor have you stated what the CSR manager has stated or done to follow up. Addressing your concern takes more than griping, but strategic action on your part. I find it hard to believe that the manager would simply say sorry we will not do anything because you are who you.
Did they acknowledge the phone was returned? Did they state how long the refund should take? Did they state what they were doing to correct the matter to bring VZW into compliance with their own procedures and policies? Did they offer specific dates for such compliance? Did you get the manager's name and location? Did you record the date and time that promises were made to you?
These are standard procedures for address...
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Did they acknowledge the phone was returned? Did they state how long the refund should take? Did they state what they were doing to correct the matter to bring VZW into compliance with their own procedures and policies? Did they offer specific dates for such compliance? Did you get the manager's name and location? Did you record the date and time that promises were made to you?
These are standard procedures for address...
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Honestly - in the beginning I did not write down names when I called because I wasn't aware it would become such an issue. The last call I was transferred around and HU on so I started emailing after that. I have copies of emails sent with all tracking info etc with responses saying they'd look into and get back 48-72 hrs. No problem, exept no one ever followed up. I have sent yet another and have all the email history & names from those. (one was actually dismissed saying I see you've already called cus service & they didn't address anything in my actual email) Hopefully this time some one actually will get back to me? My point is - why is it so difficult? Why did no one follow up as they said they would? I completely understand what y...
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I absolutely agree and it continues to be one of the most frustrating types of experiences a customer can have within any industry.
I got to the point that as soon as I get a hint that I am dealing with a lazy idiot I ask for a supervisor. I am simply not willing to go over all the information that I already gave them. If the sup is an idiot I go up higher. My time is worth something and if I made the effort to put all the information down in a clear and concise manner I expect them to ingest it that way before asking me to inform them.
I do not work within the industry but I have experienced it with many firms. It seems to me to be in part lack of maturity on the CSRs part. Not just on the job experience but life maturity and good...
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I got to the point that as soon as I get a hint that I am dealing with a lazy idiot I ask for a supervisor. I am simply not willing to go over all the information that I already gave them. If the sup is an idiot I go up higher. My time is worth something and if I made the effort to put all the information down in a clear and concise manner I expect them to ingest it that way before asking me to inform them.
I do not work within the industry but I have experienced it with many firms. It seems to me to be in part lack of maturity on the CSRs part. Not just on the job experience but life maturity and good...
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I returned my 9900 and as soon as I got the delivery confirmation from Fedex, I called American Express to let them know the I had returned it and was disputing the original charge. They issued a temporary credit to my Amex account pending Verizon's credit. Verizon did issue the credit, but it did take about three weeks.
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