As an agent we have to eat the price of the phone unless it is defective and we can send it back, otherwise we have to resell the phone in the store, if its scratched we have to discount it heavily or sell it on ebay, I hate people exchanging the phones, there goes most of the profit when we have to resell it.

why would you take back a phone that is scratched?

good call

Ok, say they buy a phone, 3 days later they want to return it, they bring it in and its scratched, I say "no", they say ok, they call CS and cancel and dont return the phone, im screwed and they keep the phone

absolutely....its not like the wireless industry makes millions from us anyways...so yeah if i want a new phone within my 30 days i'll do/say what it takes to get one.... 🤣

You're the reason costs keep rising. I despise you.

hahaha there are TONS of ways to sucker reps for a new phone....i have even done it AFTER my 30 day period was over 🤣

When I was a manager at Pizza Hut we had this one jerk who never paid for an order while I was there. Never. Because of the ol' "Satisfaction Garaunteed" BS. In fact it got to the point that when I saw him call in (everyone knew when he called to pass it on to a manager) I placed his order...verified it with another person listening in, I made his order, I cut his pizza, I delivered his pizza, I made sure he checked his order at the door. When I got back he had called in and said his pizza was cold and wanted his next one free...again. I called him back, I told him that he checked his order at the door and everything was fine. The customer said, "hey, I will never be satisfied, so why try, just give me my pizza when I call and save you...
(continues)

You are the reason we have had to tighten down our return policy so much. If we can't duplicate the problem, we don't take it back. Simple as that.

Ok...why not tap into my neighbor's cable tv? Why not take a pen or two from work? Why not hide an item from a large department store and leave with it? I mean, the cable company make tons of money...your employer makes tons of money off of you...and you buy alot of stuff from that department store, surely they wouldn't miss one item...


Your posts already meant very little to me...now you have ZERO credibility...

yeah the posts have no credibility to you because you may ba a little bit of a clepto....

me?

OK...I get why you said that...if you read alittle closer I was being sarcastic. I was showing that what he was doing was on par with those other activities...

yes i understand the fru process...that is why said test drive

and i get as many fresh phones as i wish hahahahahahaha

And fru phones are refurbs Hahahahahahahahahahaha.

yeah if there is something defective on the phone then you can have it exchanged but not just because over and over again for the same model

Are you a Verizon custie?

obviously i am not getting anywhere with this...if the phone is rebooting itself right after you get it then yeah it should be exchanged and that is at the manufac. expense, what i was saying is if you drop your phone in water then you are not always going to get away with an exchange...

yes i am with verizon....and my point was that the phone never reboots itself i just say that so they will give me a new phone 🤣

are you proud of yourself because you think you are getting away with something? you are probably one of the first people to call in bitching when the surcharges go up

They will give you a refurb of the same model. That's it. You are getting someone elses broken phone that has been rebuilt. Congrats.

Oh, and I forgot to throw this in 🙄

not true...i sit there and watch them take it out of a new box with the phone in the plastic unopened bag 🤣

That is how they are shipped from repair. Even our repair department (as an agent, not a cor store) has spare boxes and screen protectors.
Right off the back of the FRU pamphlet:

"If you choose to exchange your phone, the phone you recieve may be refurbished equipment. Once you have exchanged your phone, we will not be able to undo the exchange and return your original phone to you. If you have difficulty with the refurbished phone, Verizon Wireless will replace it with another refurbished phone."

its easy to lie and get a new phone i do it all the time...lol then i walk out of the store laughing 🤣

did you read my prev msg? there are a ton of people that do the same thing, and that is why now customer service and the stores have received communication that the damaged phone needs to be thouroughly inspected and the issue needs to be determined and duplicated and has to be deemed a "warranty" issue in order for the phone to be replaced...the communication also pointed out to all employees of vzw that the fru program that we have in place is a big advantage to our competition, but if things keep going the way they are going (people getting new phones that they do not deserve) then the program will no longer be offered in other words you will be left to deal directly with the manufactuer...have fun sending your phone in and waiting weeks...
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i actually got a new phone friday because i wasn't satisfied with a SLIGHTLY loose hinge....so i will take advantage as long as i can hahaha 😈

It's NOT NEW! Read my other post 🙄

it is new....its litterally right out of the bob with the plastic on it an everything....lol

i mean bag

Ok 🙄 You keep thinking that.

Can I have your MTN so I can have your account noted that you are committing fraud?

technically if he exchanges the phone within 30 days for a "warranty* issue then it is a new phone

yeah i would like to do the same

Isn't it within 30 days of ORIGINAL purchase though? That's how we do it..not 30 days from each new phone.

yeah it is within 30 days of original purchase....but i have literally got 10 new phones....i tried like 8 razr maxx's then went to the 9400 for free!!!!!!!!!!! lol

I call BS on you. So, how about that MTN?

when i go in they say they will "D.O.A." the phone and then they give em a fresh/new one....i am planning on doing that tomorrow afternoon actually because i will lay my phone down on a bar tonight and there is always a drop or 2 of beer that gets on my phone.....can't have that now can we? i will be in the store tomorrow telling them about my "reboot" problem 😈 HAHAHAHAHAHAHA

I hope you loose it there.

i won't...but i WILL have a fresh 9400 tomorrow afternoon....actually i wait till later in the day so the NEW battery can last through the day 😉

immoral fool.

ok and like i said when they take the battery cover off and the liquid damage strip is red or removed because you think you can outsmart the tech by removing the strip then your little game is up hope you have insurance and i know that you are just trying to piss us off, but seriously everyone thinks they can get away with something, but that is okay again when the prices and the surcharges go up then technically you are paying for all those phones and everyone elses

Don't people like him make you glad that we earn what we do at this job?? Just think, this will all come back on him. It always does.

it def will come back to him in the long run...you do not get something for nothing....ever

but at least the cost of my new phones is shared and i don't have to shoulder 100% of the financial burden 😈

But you will eventually. It will catch up to you.

🙄

actually i started doing this when verizon sold me a crappy razr a few years ago....i figure if they want to sell junk i will return a phone as much as i want till i feel satisfied with my purchase...so quit selling crappy products!!!!

i am not going to waste my time with this anymore...i am soooo sorry about the one time that you had a bad experience with a phone...its so sad, and what else is sad is all of the time that you spend trying to rip a company off for what revenge? is that what it is?

irishchic...You cannot argue morals with someone who has none. We are just wasting our breath...