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The worst customer service on the planet!

kecasey

Apr 3, 2007, 11:37 AM
Verizon has the best signal of all the big boys in my area, but Verizon's customer service is severely lacking.

A few times, when I forgot about the bill, someone at Verizon called. I would be told that I must pay whatever amount NOW or I'll be deactivated. My boss usually paid me in cash. I would tell the Verizon person that I had the money in my pocket, but not in my bank account, and I could be at a Verizon store to pay up in 30 minutes. Nope, not good enough. I'd go to the nearest store within 30 minutes and pay the bill in cash, along with a fee to reconnect.

And and and, the next call would come a week or two later, same demand, same cut off and reconnect, before the current bill even arrived in the mail.

The only way I f...
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verizonjoey

Apr 3, 2007, 11:49 AM
man you got more issues to deal w/ than just Verizon....pay your bills and you wont have this problem....
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digitmasher

Apr 3, 2007, 11:58 AM
I'm curious as to how your ex reactivated a phone on you account and racked up a bill without you being aware of it.
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kecasey

Apr 3, 2007, 5:10 PM
So am I.
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gunny

Apr 3, 2007, 12:05 PM
verizonjoey said:
man you got more issues to deal w/ than just Verizon....pay your bills and you wont have this problem....


I agree he does not pay his bill on time and then blames verizon for his problems, some peoples children!!
πŸ™„
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kecasey

Apr 3, 2007, 5:14 PM
They can take check-by-phone and promise to post-date it as much as 5 days, but cash in 20 minutes won't do? Yeah, that makes sense.

By the way, I did the check-by-phone the first time. The guy said he would post-date it 5 days, so I could make a deposit first. Nope, he did the transaction same day, which cost me an overdraft.

It seemed to me that Verizon was using third party collectors, and they were liars.
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gunny

Apr 3, 2007, 5:20 PM
but guy the bottom line is You forgot about your bill you said so yourself!!, you brought this all upon yourself. Game Over
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kecasey

Apr 3, 2007, 5:29 PM
You can claim to be perfect if you like. Last I heard, only 14% of Americans actually balance their checkbooks on a regular basis.

The bottom line is that Verizon chooses to be disagreeable because they can. And, I've gone elsewhere because I can.

I didn't start this to convince anyone of anything. Only to warn.
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gunny

Apr 3, 2007, 5:34 PM
I never claim to be perfect far from it, but what I can manage to do is pay my bills on time...and if for some crazy reason I don't I certainly wouldn't blame verizon for my forgetfulness. Thanks for the warning tho πŸ™„ 🀣
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wfine81

Apr 3, 2007, 5:42 PM
Woaaaahhhh, Great Warning!

So, lemme see if I understand it.

You forget to pay your bill by the DUE date, any date after the DUE date Verizon has every right to cut you off. However you are pissed they they didnt go FAR ENOUGH out of their way to accomidate you and YOUR schedule?

Ah, I get it now.
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kecasey

Apr 3, 2007, 5:45 PM
Some companies try to work with their customers, and others don't. No other carrier has cut me off.

And yes, the intention was a warning to new consumers about Verizon. That does seem to be the purpose of www.phonescoop.com.
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aavera

Apr 6, 2007, 6:06 PM
Ok, thank you for warning all of us that Verizon actually EXPECTS you to pay your bill on time.


Oh, and I am calling BS on most of this. If you had actually paid attenton to the balance on your bill, you would have known that the other line was reactivated. You were not (I am sure) told to pay more than your balance due, it's more likely you were told to pay $20 more than the PAST due balance to keep it active. They do no post date payments unless your account has reached collections status (in which case, Verizon no longer handles your account)

Bottom line is, you chose not to pay attention to your bill or pay it on time. This is in no way the carrier's fault.
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chocolateman85006

Apr 7, 2007, 9:55 AM
Exactly. That, and watch who you give your info to.
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ibanezex718

Apr 3, 2007, 9:35 PM
pretty much if you were more responsible with your bills and identity, you probably wouldn't run into this kind of problem. and once the account leaves verizon, as well as any other company, and goes to a collection agency, you as well as your credit are screwed.

so your lesson....................

pay your bill on time, and bad things won't happen. end of story.
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kecasey

Apr 4, 2007, 8:34 PM
My credit is screwed? Dude, an accusation from a phone company means nothing to a credit report that includes auto loans and a mortgage.

Grow up.
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pepsijunky

Apr 3, 2007, 12:06 PM
you sir sound like the typical bad credit irresponsible customer. Pay your bills on time! I've seen this all before. All the BS excuses and complaints about customer care when the real problem lies within.
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gunny

Apr 3, 2007, 12:07 PM
but he has the cash in his pocket 🀣
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vzwinagent

Apr 3, 2007, 12:10 PM
Yeah, if he has the cash he need to go pay the bill off. People are so stupid. You don't get calls to pay immediately if you aren't past due. Pay by the due date and you'll be fine. Heck you can usually even forget a payment and still be fine. I don't understand why its always someone elses fault when people don't pay their bills!
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kecasey

Apr 3, 2007, 5:20 PM
Some of us do have other things to worry about from day to day. Has your mom painted the basement for you yet?
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Green Jeep

Apr 3, 2007, 9:18 PM
kecasey said:
Some of us do have other things to worry about from day to day. Has your mom painted the basement for you yet?



I don't intend this to be as sarcastic as it sounds -but- you do understand that being responsible with bills and personal finances is a sign of maturity.
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kecasey

Apr 3, 2007, 5:19 PM
Yeah. At the time, paychecks were consistantly a week late. The manager paid most of us cash, then waited for the owner to deposit money into the account, and the checks would be cashed.

That owner died a few months ago from an overdose - shocked no one who knew him.
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vzwinagent

Apr 3, 2007, 5:26 PM
You should plan better so you don't have to live paycheck to paycheck. Ever heard of money in the bank? It's kind of hard to live without it.
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kecasey

Apr 3, 2007, 5:31 PM
You are telling me that it is hard to live in a way that you don't know about? There's an informed source.
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vzwinagent

Apr 3, 2007, 5:33 PM
All I know is I've worked for my money and live well. I couldn't imagine living without money.
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kecasey

Apr 3, 2007, 5:42 PM
Now you think that people who get paychecks are living without money? There's a problem with the logic there, Bub.
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vzwinagent

Apr 3, 2007, 5:52 PM
Not at all. If you acually had money though you wouldn't have been waiting on that paycheck and saying that's why you couldn't make the payment.
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kecasey

Apr 3, 2007, 7:51 PM
Did I say that? Nope. I said something completely different. Try reading next time.
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kecasey

Apr 3, 2007, 5:16 PM
As I said, I was twice cut off for not paying a bill that hadn't yet arrived in the mail.

Call me names if it makes you feel better ... until it's your turn.
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vzwinagent

Apr 3, 2007, 5:28 PM
You weren't cut off for the one you hadn't received yet. You were cut off for the one that was past due. It takes about 10 days to receive a bill after your billing cycle. The day after your billing cycle date is when the previous month comes past due if it hasn't been paid for yet. You wouldn't get cut off if you weren't past due.
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kecasey

Apr 3, 2007, 5:34 PM
You're wrong.

Verizon twice cut me off for not paying the current bill that hadn't yet reached my mailbox - a week or two after cutting me off for old charges.

If you don't believe it, that's fine by me.
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ygbhen

Apr 3, 2007, 8:40 PM
Maybe there was a issue with the computer system or something. None of these systems are perfect and it is a possibility that a glitch could have occurred. You come to the wrong place with this complaint though. VZ fanboys are like sharks, they will try to shred your a** up if you say anything negative about the company. They have been programmed well. But a way to rectify this problem is to use their online tools. That is much better than waiting around for a bill b/c the post office is very unreliable. This will be your best option so that future bills won't get lost.
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pepsijunky

Apr 3, 2007, 10:48 PM
The only way they would cut you off like that is if you've been a bad customer. I believe that to be true.
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LordObento

Apr 3, 2007, 12:06 PM
Yeah I see this alot, People are 30 days Past due. They have a Past Due and a Current ammount, they pay the past due, another bill comes out a few days later... the Current becomes the past due, and a new current comes out. The cycle starts all over. Some people just never catch up and pay late fees for months.
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Want_New_Phone

Apr 3, 2007, 12:14 PM
When I signed up for service with Bell Atlantic Mobile in 1994, I made the mistake of putting the account in my wife’s name because I was buying the phone to put in her car for emergency use only. Now, thirteen years later, I have to get her on the phone because Verizon Customer Service won’t let me add a $5 text plan to my kids line without her authorization.

I don’t believe your old gf was able to activate a line you discontinued.
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LordObento

Apr 3, 2007, 12:32 PM
have your wife add you on as a Full Access Contact, She can do it over the phone, it gives you access to the account to add or remove stuff. You just cannot activate, disconnect, or change the Verification Password.
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Want_New_Phone

Apr 3, 2007, 12:58 PM
Thanks 4 the advice, I'll do that. For the record, I'm not complaining, I appreciate Verizons security and know there is NO WAY this guys ex gf was able to activate a discontinued line on his account.
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kecasey

Apr 3, 2007, 5:37 PM
Sprint uses a password. No one can change anything on my account over the phone unless I know the password.

Verizon didn't use any password. They would ask for my address, home phone, and I think Mom's maiden name - all of which would be known by anyone who lived with me.
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jackieramossteel

Apr 4, 2007, 3:04 PM
Normally they would ask for the last 4 of your ssn as well. The thing is I have worked in the industry long enough to know that this situation is a definite possibility of happening because where there is a will there is a way. But in the mean time, I am sure that you would have been notified from VZW about the growing balance on the account prior to it going into collections though. I am not saying it is completely your fault but I am also not stating it was completely VZW's either.
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kecasey

Apr 4, 2007, 8:39 PM
I moved shortly after the phone walked off. Verizon knew my new address, and sent the bills there. I didn't hear anything about a bill for the old, deactivated line for nearly two years. Maybe a new account was opened, which didn't have the new address for two years?
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jackieramossteel

Apr 6, 2007, 2:22 PM
Yes, but if it was a different account number they would never change the billing address without consent.
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kecasey

Apr 3, 2007, 5:24 PM
"I don’t believe your old gf was able to activate a line you discontinued."

That shouldn't be able to happen, but it is the only explanation that makes sense. The collection company refferenced the specific phone number, and the date of the charge was two months after she took off with the phone.

I can't explain it, except that it fits in with the rest of Verizon's behavior.
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aavera

Apr 6, 2007, 6:10 PM
The only way she could have reactivated it would be if you had her noted on the account as an authorized user. And she would have to have your social. My best guess?? You didn't pay the bill on that line either and those were the collection's charges.
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gunny

Apr 3, 2007, 5:22 PM
kecasey said:
Verizon has the best signal of all the big boys in my area, but Verizon's customer service is severely lacking.

A few times, when I forgot about the bill

😳
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chocolateman85006

Apr 3, 2007, 5:31 PM
That's self created!
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chocolateman85006

Apr 3, 2007, 5:27 PM
I agree> The signal keeps me from going elsewhere (that, and bad credit). LOL 🀣
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kecasey

Apr 3, 2007, 5:39 PM
Bad credit? Did your crystal ball tell you that?
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chocolateman85006

Apr 3, 2007, 5:58 PM
Nope. T-Mobile told me that when I tried to apply for them.
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kecasey

Apr 3, 2007, 7:53 PM
T-Mobile gave you a credit check or something? I know that Sprint makes some people leave deposits before starting service - I guess maybe they all do. I have never had to.
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chocolateman85006

Apr 6, 2007, 5:34 PM
They sure did!
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kvazzz

Apr 3, 2007, 7:05 PM
This message made me laugh.

So, you get better things to spend money on rather then paying bills on time. Do you stop using your phone? Well forgive verizon for trying to get THEIR money. As for a bad credit, if that's how you pay your bills (collection calls), yeah, you credit is messed up by now.

Just try to be honest with yorself rather then blaming everyone else. Just wanted to ask, am I guilty too? Just in case, you know.

As for warning, thanks for telling us to PAY BILLS ON TIME. I'm sure I've heard this before somewhere.

Hehe
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kecasey

Apr 3, 2007, 7:55 PM
Being late on a bill is about as big a sin as driving 60 in a 55 zone. Cops can arrest you for it, but most would just tell you to slow down, or just ignore it.
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gunny

Apr 3, 2007, 7:57 PM
No -not paying your bills on time is a reflection of you.
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kecasey

Apr 3, 2007, 7:58 PM
Spending all day on this message board is a reflection on you.
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gunny

Apr 3, 2007, 8:00 PM
Why
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gunny

Apr 3, 2007, 8:04 PM
I'm waiting dinner will be ready soon.
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kvazzz

Apr 4, 2007, 11:42 AM
Ignore him, gunny. It's coming from a guy who can't pay his bills, and doesn't think it's his fault. Some people just make me want to punch somebody 😎
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ArmySF

Apr 3, 2007, 7:16 PM
Make sure you pay your mortgage bill, you will be homeless if you don't!!!!!!!!
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kvazzz

Apr 3, 2007, 7:25 PM
Unless you can switch to a better bank with better customer service, without ETF... 🀣
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kecasey

Apr 3, 2007, 8:01 PM
Find a mortgage company that will foreclose and kick you out of your house before a patyment is due, and then we'll talk.
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kvazzz

Apr 4, 2007, 11:26 AM
I think you are full of poopoo... There's no way the company would suspend your service, unless you CONSTANTLY miss your payments. Also, nobody can reactivate your serivce, unless you confirm it. Are you sure you are giving this forum right info? 🀨
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kecasey

Apr 3, 2007, 7:57 PM
The mortgage company sends a note if a payment is late. They don't foreclose.
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ibanezex718

Apr 3, 2007, 9:46 PM
i can tell you right now, they called you because your bill was past due, at least 60-days past due, thats why they called you as a convience (in case you forgot to pay your bill) so that it doesn't go to collections. no company in the industry will cut you off before your bill is due, if they all did this, all companies would go collapse on themselves.

so in other words, instead of having money in your pocket and complaining that your service will get cut off because you forgot to pay your bill, maybe you should take that money and pay your bill on time, that way you don't screw yourself in the end with bad credit.
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kellenhoskins

Apr 4, 2007, 6:01 PM
πŸ™„ πŸ™„ πŸ™„ πŸ™„ πŸ™„ and maybe he is speaking from experience on the notes from the mortgage company
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Green Jeep

Apr 4, 2007, 9:53 PM
kecasey, your story doesn't jibe. It's been mentioned a few times. It doesn't.

If I call Verizon right now for info on my account, Verizon customer service asks for the last 4 of the SSN. As noted before, a customer is asked and I believe it might also be suggested that a password should be used. Verizon does not ask for a mothers maiden name. It's not like resetting a message board password.

I think you'd said that your old girlfriend or something, reactivated the old line. In addition to having a hard time buying the idea, you could start with blaming that girl if it did actually happen. However, your story is still funny due to the following statement: "The collection company refferenced the specific phone number, and the date of ...
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ygbhen

Apr 4, 2007, 10:22 PM
He has a grip and came here to vent. Maybe his girlfriend got her hands on his social security number or credit fraud. It is also very conceivable that VZ could have screwed up his bill a week after he paid it late. This is all conceivable. Because he said he forgot to pay his bill a couple of times, the people here tried to tear him down and put him completely on the defensive. Thats where the name calling came in. The fanboys started attacking him talking about his credit and trying to make him feel small. Hell his credit was good enough to get the phone, so he cannot be that bad off. They tried to tear him down b/c of his job. Hell there are millionaires, middle class, lower middle class, and poor. Taking shots at how he receive...
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Green Jeep

Apr 4, 2007, 10:41 PM
Well, none of that was really my point, it was that his info provided doesn't comport with what, in reality happens (eg - asking for a mothers maiden name, ex-GF reactivated after two months et al). It is that he used erroneous info to make his case. If it were just the point of non-pay...hey, we've all had bad patches of life. It's that he was caustic about this and used poor info.

To the tracphone quote, it was not the tracphone part but the he 'didn't want to be located' and that you can sign up with wrong 'name and address' that seemed fishy.

Verizon doesn't have the highest CS rating but I do believe that in the industry, it is one of the highest. Not perfect and error can be made, however, he needs to make sure that before he com...
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kecasey

Apr 6, 2007, 8:38 PM
People insulted me for my job, and I don't think I have mentioned what that job is. Funny how that works, eh?

By the way, I don't work the the CIA as one guy suggested. The mis-registered tracfones provide cover for other reasons.

Agent 008 - SAS
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Green Jeep

Apr 7, 2007, 1:02 AM
kecasey said:
People insulted me for my job, and I don't think I have mentioned what that job is. Funny how that works, eh?

By the way, I don't work the the CIA as one guy suggested. The mis-registered tracfones provide cover for other reasons.

Agent 008 - SAS


I am then to assume that you don't wish to address the inaccuracies of my post. You did say I was inaccurate and if so, please let me know. I did not intend to misrepresent what I read. To that end, should I have done that, I would want to know so that I can apologize for not be accurate in my post.
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kecasey

Apr 6, 2007, 5:13 PM
If you don't believe it, that's fine by me. You seem insistant that I admit to lying about something. Why would that be?

You mistated several things that I have said in order to make your points. Why would that be?

Finally, I've found where all the immature Yahoo Message board trolls went.
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Green Jeep

Apr 6, 2007, 6:26 PM
kecasey said:
If you don't believe it, that's fine by me. You seem insistant that I admit to lying about something. Why would that be?

You mistated several things that I have said in order to make your points. Why would that be?

Finally, I've found where all the immature Yahoo Message board trolls went.


I don't know that I misstated anything. If I did please clarify so that I might be able to be more clear on my position.
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chocolateman85006

Apr 6, 2007, 7:51 PM
I had nothing to add. I just wanted to spell "rotten" correctly.
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kecasey

Apr 6, 2007, 8:16 PM
At last - the voice of reason.
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chocolateman85006

Apr 6, 2007, 8:26 PM
Thanks, but I'm FAR from reason.
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silentriot

Apr 4, 2007, 10:30 PM
kecasey said:
Verizon's customer service is severely lacking.


Do tell! I can't wait

kecasey said:
A few times, when I forgot about the bill, someone at Verizon called. I would be told that I must pay whatever amount NOW or I'll be deactivated. My boss usually paid me in cash. I would tell the Verizon person that I had the money in my pocket, but not in my bank account, and I could be at a Verizon store to pay up in 30 minutes. Nope, not good enough. I'd go to the nearest store within 30 minutes and pay the bill in cash, along with a fee to reconnect.


Wait.. So you're saying if I don't pay my bill for whatever Verizon will actually CALL ME before shutting my s...
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chocolateman85006

Apr 6, 2007, 5:46 PM
Are we angry today?
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kecasey

Apr 6, 2007, 8:31 PM
The guy earlier who demanded that I admit to lying about everything - he's the one with anger issues. He identifies himself by the phone he carries, and I insulted his team.

But this silent riot guy isn't blabbing from anger. This guy enjoys arguing here, just because he has no other form of satisfactory interaction with humans.

I wrote my piece as to warn undecided potential customers, which seems to be the purpose of the website. I didn't know that people lived here. If I consistantly had free time, I might play here, too. My job and son just get in the way.

The funniest thing that I've read here is that a negative comment from a phone company can ruin a credit report. I've had six or seven car loans, a dozen credit lines an...
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chocolateman85006

Apr 8, 2007, 10:56 PM
Again: i love the reception and most of the phones, but NOT the 611.
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ibanezex718

Apr 9, 2007, 12:12 AM
so you're warning people that if they don't pay their bill that verizon will shut off your service?

well common sence would tell one that if you don't pay for something, you eventually get shut off for the service you didn't pay for.

so maybe you should warn the entire world if they don't pay their bills, their service will get shut off. because every provider on the market will do the same thing. verizon is nice enough to keep reminding you of your screw ups.

so go ahead warn everyone.

and if you had so many car loans and so many credit cards, how did you ever manage to pay them on time?
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johnnyslick

Apr 9, 2007, 10:03 AM
Here is why every Verizon Wireless employee here thinks you're full of hot gas. The procedure for a delinquent payer:

4-5 days after bill cycle: We send out the bill.

5 days before next bill cycle: Your bill due date.

The next bill cycle: The end of your grace period.

Roughly 10 days or so after that bill cycle ends: Your account is sent to collections. Not a collections *agency*, our own internal department. Note that unless there was already a balance on the account, this is the very earliest that a bill can get shut off. Unless you're late every month or this is your first bill, you get a lot longer than this.

During this period: You get a call from collections. If you left us a work or home number, we'll call you there, an...
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Sprint74

Apr 9, 2007, 10:17 AM
you say that now...but sprint has horrible customer service....they rarely even speak english πŸ‘Ώ
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chocolateman85006

Apr 9, 2007, 10:34 AM
I've noticed! It's probably outsourced outside of The U.S..
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