Verizon Exchange Policy
I have had my samsung a950 for less than a year. And lately every 6 weeks or so my data features on my phone quit working and they try to rebuild it and never can. This when I get to exchange the phone will be my fourth a950. I have heard rumors that verizon will give you a different phone after it has been exchanged so many times.
My question is if I take it back, will they give me a different phone????
Any information that anyone can give me would be greatly appreciated
My question is if I take it back, will they give me a different phone????
Any information that anyone can give me would be greatly appreciated
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the policy is if you had to change your phone three times within 90 days they well do what's called a mult-fru exchange, and upgrade you to the next model.
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Wrong, wrong, wrong, wrong, wrong, wrong, many times wrong!
This is NEVER a guarantee. Keep in mind that VZW is a service provider. Not a phone manufacturer. Yes, we will honor the manufacturer warranty so the customer doesn't have to hassle with the manufacturer, however we will not replace the phone with a brand new phone just because.
For your situation, I'd suggest that you politely speak with the store manager. It is completely, 100% up to the store manager what to do in this situation. Customer service DOES NOT, in any way shape or form, have any say in this at all. If you have spoken with a CS rep who has told you otherwise, they are misinforming for whatever reason and it will eventually catch up to them in QA sessions.
This is NEVER a guarantee. Keep in mind that VZW is a service provider. Not a phone manufacturer. Yes, we will honor the manufacturer warranty so the customer doesn't have to hassle with the manufacturer, however we will not replace the phone with a brand new phone just because.
For your situation, I'd suggest that you politely speak with the store manager. It is completely, 100% up to the store manager what to do in this situation. Customer service DOES NOT, in any way shape or form, have any say in this at all. If you have spoken with a CS rep who has told you otherwise, they are misinforming for whatever reason and it will eventually catch up to them in QA sessions.
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I know it is possible to get a different phone at some point when you call TS for a FRU. I've had a couple customers with Chocolates lately that have been through 2 or 3 of them and were able to get an 8300 as replacement.
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