HOW IS THIS FOR A GENIUS CUSTOMER?????
I received a call from this lady who was trying to see when she would receive her mail in rebate. The customer said she JUST realized that she actually has to send in the rebate form to get the check. The customer then proceeded to tell me she had thrown the box for her phone away so she didn't have the UPC code any longer... however she tried to copy the back of her phone several time to get the information but you couldn't read the numbers from the copies at all.
Now this is where it gets good!!!! Instead of just calling customer service to see what could be done, the customer had the BRIGHT IDEA of just sending the whole phone into the rebate company (which isn't a part of Verizon Wireless at all) to get her rebate check!!! All I...
(continues)
Now this is where it gets good!!!! Instead of just calling customer service to see what could be done, the customer had the BRIGHT IDEA of just sending the whole phone into the rebate company (which isn't a part of Verizon Wireless at all) to get her rebate check!!! All I...
(continues)
...
Mine's not that good but i got a good one. Today a lady called up because the name on the account was wrong. It had been set up wrong and needed it changed. When i tried to probe for the name that was supposed to be on the account she started yelling at me telling me her dad was dieing and she had more improtant things to worry about...I'm not sure what i was supposed to do.
...
You simply say,
"Umm ma'am you called me and I'm working hard to fix your problem with your account. If this is a bad time for you perhaps you would like to call back?"
But you have to say it so saccharin that it would make your teeth hurt.
(saccharin = super sweet)
"Umm ma'am you called me and I'm working hard to fix your problem with your account. If this is a bad time for you perhaps you would like to call back?"
But you have to say it so saccharin that it would make your teeth hurt.
(saccharin = super sweet)
...
GWFOX said:
(saccharin = super sweet)
And it causes cancer in laboratory animals. 😁
...
The best is still when a customer comes in with a phone that has the wetness indicator on the back of the phone and or battery and tell you its not working, then you look at that, tell them that its because the phone has water damage and they flip out and tell you the first thing that pops in their head. Um, my baby sucks on the end, um... dropping it in a toilet will ruin the phone?? um... I spilt coffie on it, and the very best, water? why its never been wet before, your products lie.
...
My story of the day:
A lady calls in asking why she has text messaging charges on her bill. After asking probing questions I findout her son had the phone for the first week or so of the current bill, and the first bill also which was about a week long. Both had text messaging charges on them. I informed her it was probably charges to the bill left over from his usage. She starts getting mad at me saying "my phone never rings at me, and I don't see any indication I am getting a text message." So I explain again to her that it was from her son, then she tries telling me he didn't have the phone....... 🙄
A lady calls in asking why she has text messaging charges on her bill. After asking probing questions I findout her son had the phone for the first week or so of the current bill, and the first bill also which was about a week long. Both had text messaging charges on them. I informed her it was probably charges to the bill left over from his usage. She starts getting mad at me saying "my phone never rings at me, and I don't see any indication I am getting a text message." So I explain again to her that it was from her son, then she tries telling me he didn't have the phone....... 🙄
...
dakz said:
My story of the day:
A lady calls in asking why she has text messaging charges on her bill. After asking probing questions I findout her son had the phone for the first week or so of the current bill, and the first bill also which was about a week long. Both had text messaging charges on them. I informed her it was probably charges to the bill left over from his usage. She starts getting mad at me saying "my phone never rings at me, and I don't see any indication I am getting a text message." So I explain again to her that it was from her son, then she tries telling me he didn't have the phone....... 🙄
🙄 customers will sometimes say anything and stop at nothing to get what they w...
(continues)
...
OK, I can't take it any more. I have to tell this one. MANY years ago, my brother was working in the tool department at Montgomery Ward's and some guy came in cussing and snorting about the POS drill he bought. My brother asked the long line of people if it would be OK to take care of the guy just to shut him up. They said OK, then the guy slammed the bag with the drill in it onto the counter, cussing the whole time.
My brother removed the drill from the brown paper bag, examined it briefly, slammed it back onto the counter and screamed in the guy's face, "Why don't you take your piece of sh*t CRAFSTMEN drill back to SEARS where you bought it!"
The customer was so embarrassed that he walked out and came back for the drill several hours...
(continues)
My brother removed the drill from the brown paper bag, examined it briefly, slammed it back onto the counter and screamed in the guy's face, "Why don't you take your piece of sh*t CRAFSTMEN drill back to SEARS where you bought it!"
The customer was so embarrassed that he walked out and came back for the drill several hours...
(continues)
...
